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Paid and Activated Futures Data Feed, not able to connect

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[2014-03-12 13:44:54] #1 [Go To First Post]
pbeets - Posts: 8
Hey I have paid for one connection of the Sierra Futures Data and have activated the CME/CBOT data services and am trying to use it in conjunction with Interactive Brokers. However SC is not able to connect to the Sierra Futures Data. Here is the log: Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. \| 2014-03-12 06:44:39 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. \| 2014-03-12 06:44:39 Sierra Chart - Logon error from server : Not authorized. \| 2014-03-12 06:44:39 Sierra Chart: Disconnected from the server. \| 2014-03-12 06:44:39 Sierra Chart: Data feed disconnected. Will reconnect. \| 2014-03-12 06:44:39 Using username 0 \| 2014-03-12 06:44:41 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 \| 2014-03-12 06:44:41 Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2014-03-12 06:44:41 The network socket is connected. \| 2014-03-12 06:44:41 SC Exchange Data: Connected to server. \| 2014-03-12 06:44:41 SC Exchange Data: Sending logon request message. \| 2014-03-12 06:44:41 Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. \| 2014-03-12 06:44:42 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. \| 2014-03-12 06:44:42 Sierra Chart - Logon error from server : Not authorized. \| 2014-03-12 06:44:42 Sierra Chart: Disconnected from the server. \| 2014-03-12 06:44:42 Sierra Chart: Data feed disconnected. Will reconnect. \| 2014-03-12 06:44:42 Using username 0 \| 2014-03-12 06:44:44 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 \| 2014-03-12 06:44:44 Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-03-12 06:44:44 The network socket is connected. \| 2014-03-12 06:44:44 SC Exchange Data: Connected to server. \| 2014-03-12 06:44:44 SC Exchange Data: Sending logon request message. \| 2014-03-12 06:44:44

[2014-03-12 15:15:21] #2 [Go To First Post]
Sierra Chart - Max - Posts: 5590
Please restart Sierra Chart. You need to follow the Agreement signing link on the following page: https://www.sierrachart.com/usercp.php?page=MarketDataFeedFeatures Sierra Chart Support Date Time Of Last Edit: 2014-03-18 09:00:48

[2014-03-12 16:13:43] #3 [Go To First Post]
pbeets - Posts: 8
Thanks, I am able to now download, however, the data is not updating. It shows up to the intraday but it does not actually update. Reloading all charts with filename: ES-201403-GLOBEX.scid \| 2014-03-12 09:11:11 Date rule based rollover from ES-201403-GLOBEX to next contract occurs at 2014-03-13 \| 2014-03-12 09:11:11 Checking Intraday data file for symbol ES-201403-GLOBEX for the date range from 2013-12-12 to 0 \| 2014-03-12 09:11:11 Checking Daily data file for symbol ES-201403-GLOBEX for the date range from 2013-12-12 to 0 \| 2014-03-12 09:11:11 Symbols used for ES-201403-GLOBEX continuous contract chart: \| 2014-03-12 09:11:11 ES-201403-GLOBEX \| 2014-03-12 09:11:11 ES-201403-GLOBEX [CB] [M] 5 Min #5: Performing continuous futures contract back adjustment calculations. \| 2014-03-12 09:11:11 Date rule based rollover from ES-201312-GLOBEX to next contract occurs at 2013-12-12 \| 2014-03-12 09:11:11 Date rule based rollover from ES-201403-GLOBEX to next contract occurs at 2014-03-13 \| 2014-03-12 09:11:11 Intraday data file for ES-201312-GLOBEX exists and is empty. Skipping Intraday data download. \| 2014-03-12 09:11:11 Checking Daily data file for symbol ES-201312-GLOBEX for the date range from 2013-09-12 to 2013-12-07 \| 2014-03-12 09:11:11 Checking Intraday data file for symbol ES-201403-GLOBEX for the date range from 2013-12-12 to 0 \| 2014-03-12 09:11:11 Checking Daily data file for symbol ES-201403-GLOBEX for the date range from 2013-12-12 to 0 \| 2014-03-12 09:11:11 Symbols used for ES-201403-GLOBEX continuous contract chart: \| 2014-03-12 09:11:11 ES-201312-GLOBEX \| 2014-03-12 09:11:11 ES-201403-GLOBEX \| 2014-03-12 09:11:11 ES-201403-GLOBEX [CB] [M] 60 Min #7: Performing continuous futures contract back adjustment calculations. \| 2014-03-12 09:11:11 ES-201403-GLOBEX [CB] [M] 60 Min #7: ES-201312-GLOBEX Open price on 2013-12-12 is 1780.75. \| 2014-03-12 09:11:11 ES-201403-GLOBEX [CB] [M] 60 Min #7: ES-201403-GLOBEX Open price on 2013-12-12 is 1774.25. \| 2014-03-12 09:11:11 ES-201403-GLOBEX [CB] [M] 60 Min #7: ES-201312-GLOBEX price difference to ES-201403-GLOBEX is -6.5. \| 2014-03-12 09:11:11 ES-201403-GLOBEX [CB] [M] 60 Min #7: Back adjust amount for symbol ES-201312-GLOBEX is -6.5. \| 2014-03-12 09:11:11 HD Request # 17 - Downloading Intraday chart data for ES-201403-GLOBEX to the file ES-201403-GLOBEX.scid. Service: cme \| 2014-03-12 09:11:11 HD Request # 17 - Download start Date-Time: 2014-03-12 02:14:59.0 \| 2014-03-12 09:11:11 HD Request # 17 - Using server: scdf2.sierracharts.com port 10149 \| 2014-03-12 09:11:11 Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2014-03-12 09:11:11 The network socket is connected. \| 2014-03-12 09:11:11 HD Request # 17 - Sending historical data logon request message. \| 2014-03-12 09:11:11 HD Request # 17 - Requesting Intraday data. Max. days to return: 100. Start Date-Time: 2014-03-12 09:14:59. Record interval: 0 \| 2014-03-12 09:11:12 HD Request # 17 - Decompressing data. \| 2014-03-12 09:11:12 HD Request # 17 - Receiving Intraday data for ES-201403-GLOBEX starting at 2014-03-12 02:14:59 \| 2014-03-12 09:11:12 HD Request # 17 - Timestamp of first Intraday data file record written: 2014-03-12 02:15:00 \| 2014-03-12 09:11:12 The network socket for historical data has been closed. \| 2014-03-12 09:11:13 HD Request # 17 - Received 259187 records from 2014-03-12 02:14:59 to 2014-03-12 09:01:07 (6.8 hours) and wrote 259183 records for ES-201403-GLOBEX \| 2014-03-12 09:11:13 HD Request # 17 - Intraday download COMPLETE for ES-201403-GLOBEX \| 2014-03-12 09:11:13 Real-time Intraday chart data file updates started for ES-201403-GLOBEX \| 2014-03-12 09:11:13 Chart #3 has tagged chart #1 for full recalculation. Chartbook: Correlations.cht \| 2014-03-12 09:12:01 Chart #3 has tagged chart #1 for full recalculation. Chartbook: Correlations.cht \| 2014-03-12 09:12:01 Chart #1 is performing a full recalculation because it has been tagged. Chartbook: Correlations.cht \| 2014-03-12 09:12:01 Chart Settings have been synchronized between Destination chart number #1 and Source data chart number #3. Performing a chart reload of source data chart. \| 2014-03-12 09:12:01 Chart #3 has tagged chart #1 for full recalculation. Chartbook: Correlations.cht \| 2014-03-12 09:12:02 Chart #3 has tagged chart #1 for full recalculation. Chartbook: Correlations.cht \| 2014-03-12 09:12:02 Chart #1 is performing a full recalculation because it has been tagged. Chartbook: Correlations.cht \| 2014-03-12 09:12:03

[2014-03-12 16:36:51] #4 [Go To First Post]
pbeets - Posts: 8
Update, now seeing some updates, however the data is not right. It's gapping in places. If I do a delete and download data I get: HD Request # 23 - Historical error filtered for ES-201403-GLOBEX, Prior High = 1865.250000, Prior Low = 1865.250000, High = 18.635000, Low = 18.635000, Time Difference = 579 seconds, Percentage = 15.868528%. \| 2014-03-12 09:35:40 HD Request # 23 - Historical error filtered for ES-201403-GLOBEX, Prior High = 1865.250000, Prior Low = 1865.250000, High = 18.635000, Low = 18.635000, Time Difference = 579 seconds, Percentage = 15.868530%. \| 2014-03-12 09:35:40 HD Request # 23 - Historical error filtered for ES-201403-GLOBEX, Prior High = 1865.250000, Prior Low = 1865.250000, High = 18.635000, Low = 18.635000, Time Difference = 579 seconds, Percentage = 15.868531%. \| 2014-03-12 09:35:40 HD Request # 23 - Historical error filtered for ES-201403-GLOBEX, Prior High = 1865.250000, Prior Low = 1865.250000, High = 18.635000, Low = 18.635000, Time Difference = 579 seconds, Percentage = 15.868533%. \| 2014-03-12 09:35:40 HD Request # 23 - Historical error filtered for ES-201403-GLOBEX, Prior High = 1865.250000, Prior Low = 1865.250000, High = 18.635000, Low = 18.635000, Time Difference = 579 seconds, Percentage = 15.868534%. \| 2014-03-12 09:35:40 HD Request # 23 - Historical error filtered for ES-201403-GLOBEX, Prior High = 1865.250000, Prior Low = 1865.250000, High = 18.635000, Low = 18.635000, Time Difference = 579 seconds, Percentage = 15.868536%. \| 2014-03-12 09:35:40 HD Request # 23 - Historical error filtered for ES-201403-GLOBEX, Prior High = 1865.250000, Prior Low = 1865.250000, High = 18.635000, Low = 18.635000, Time Difference = 579 seconds, Percentage = 15.868537%. \| 2014-03-12 09:35:40 HD Request # 23 - Historical error filtered for ES-201403-GLOBEX, Prior High = 1865.250000, Prior Low = 1865.250000, High = 18.635000, Low = 18.635000, Time Difference = 579 seconds, Percentage = 15.868539%. \| 2014-03-12 09:35:40 HD Request # 23 - Historical error filtered for ES-201403-GLOBEX, Prior High = 1865.250000, Prior Low = 1865.250000, High = 18.635000, Low = 18.635000, Time Difference = 579 seconds, Percentage = 15.868540%. \| 2014-03-12 09:35:40 HD Request # 23 - Historical error filtered for ES-201403-GLOBEX, Prior High = 1865.250000, Prior Low = 1865.250000, High = 18.635000, Low = 18.635000, Time Difference = 579 seconds, Percentage = 15.868542%. \| 2014-03-12 09:35:40 HD Request # 23 - Historical error filtered for ES-201403-GLOBEX, Prior High = 1865.250000, Prior Low = 1865.250000, High = 18.635000, Low = 18.635000, Time Difference = 579 seconds, Percentage = 15.868543%. \| 2014-03-12 09:35:40 HD Request # 23 - Historical error filtered for ES-201403-GLOBEX, Prior High = 1865.250000, Prior Low = 1865.250000, High = 18.635000, Low = 18.635000, Time Difference = 579 seconds, Percentage = 15.868545%. \| 2014-03-12 09:35:40 HD Request # 23 - Historical error filtered for ES-201403-GLOBEX, Prior High = 1865.250000, Prior Low = 1865.250000, High = 18.637499, Low = 18.637499, Time Difference = 579 seconds, Percentage = 15.868546%. \| 2014-03-12 09:35:40 HD Request # 23 - Historical error filtered for ES-201403-GLOBEX, Prior High = 1865.250000, Prior Low = 1865.250000, High = 18.635000, Low = 18.635000, Time Difference = 579 seconds, Percentage = 15.868548%. \| 2014-03-12 09:35:40 HD Request # 23 - Historical error filtered for ES-201403-GLOBEX, Prior High = 1865.250000, Prior Low = 1865.250000, High = 18.637499, Low = 18.637499, Time Difference = 580 seconds, Percentage = 15.869999%. \| 2014-03-12 09:35:40 HD Request # 23 - Historical error filtered for ES-201403-GLOBEX, Prior High = 1865.250000, Prior Low = 1865.250000, High = 18.635000, Low = 18.635000, Time Difference = 580 seconds, Percentage = 15.870000%. \| 2014-03-12 09:35:40 HD Request # 23 - Historical error filtered for ES-201403-GLOBEX, Prior High = 1865.250000, Prior Low = 1865.250000, High = 18.637499, Low = 18.637499, Time Difference = 580 seconds, Percentage = 15.870002%. \| 2014-03-12 09:35:40 HD Request # 23 - Historical error filtered for ES-201403-GLOBEX, Prior High = 1865.250000, Prior Low = 1865.250000, High = 18.635000, Low = 18.635000, Time Difference = 580 seconds, Percentage = 15.870003%. \| 2014-03-12 09:35:40 HD Request # 23 - Historical error filtered for ES-201403-GLOBEX, Prior High = 1865.250000, Prior Low = 1865.250000, High = 18.637499, Low = 18.637499, Time Difference = 581 seconds, Percentage = 15.871499%. \| 2014-03-12 09:35:40 HD Request # 23 - Historical error filtered for ES-201403-GLOBEX, Prior High = 1865.250000, Prior Low = 1865.250000, High = 18.635000, Low = 18.635000, Time Difference = 581 seconds, Percentage = 15.871501%. \| 2014-03-12 09:35:40 HD Request # 23 - Historical error filtered for ES-201403-GLOBEX, Prior High = 1865.250000, Prior Low = 1865.250000, High = 18.637499, Low = 18.637499, Time Difference = 581 seconds, Percentage = 15.871502%. \| 2014-03-12 09:35:40 HD Request # 23 - Historical error filtered for ES-201403-GLOBEX, Prior High = 1865.250000, Prior Low = 1865.250000, High = 18.637499, Low = 18.637499, Time Difference = 581 seconds, Percentage = 15.871504%. \| 2014-03-12 09:35:40 HD Request # 23 - Historical error filtered for ES-201403-GLOBEX, Prior High = 1865.250000, Prior Low = 1865.250000, High = 18.637499, Low = 18.637499, Time Difference = 581 seconds, Percentage = 15.871505%. \| 2014-03-12 09:35:40 HD Request # 23 - Historical error filtered for ES-201403-GLOBEX, Prior High = 1865.250000, Prior Low = 1865.250000, High = 18.637499, Low = 18.637499, Time Difference = 581 seconds, Percentage = 15.871507%. \| 2014-03-12 09:35:40 HD Request # 23 - Historical error filtered for ES-201403-GLOBEX, Prior High = 1865.250000, Prior Low = 1865.250000, High = 18.635000, Low = 18.635000, Time Difference = 581 seconds, Percentage = 15.871508%. \| 2014-03-12 09:35:40 HD Request # 23 - Historical error filtered for ES-201403-GLOBEX, Prior High = 1865.250000, Prior Low = 1865.250000, High = 18.635000, Low = 18.635000, Time Difference = 581 seconds, Percentage = 15.871510%. \| 2014-03-12 09:35:40

[2014-03-12 16:42:27] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Perform a Full Reset of the symbol settings as explained here:http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#FullResetSymbolSettingsSteps After this re-download the data in the chart by selecting Edit >> Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-12 16:43:02] #6 [Go To First Post]
User75428 - Posts: 3
Hallo, please excuse my english... I did new instalation SC on my new notebook and now I dont see mark M for data from SC feed. I made delete All data and download but still mark M dont apear... Can you advise me something? Thank you very much Jan

[2014-03-12 16:58:32] #7 [Go To First Post]
User75428 - Posts: 3
Hallo, I made : Update Symbol Settings Full Reset of Symbol Settings Update Chart Settings but still same problem. In some chart I see mark [CB]...

[2014-03-12 17:06:47] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The problem is you need to activate the CME exchange on your account. It can be done here: https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges The exchange is 15.75 USD per month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-12 18:08:54] #9 [Go To First Post]
User75428 - Posts: 3
Hallo, I have paid till 2014-03-31... Can I do samthing alse? (market data feed control panel data removed) Date Time Of Last Edit: 2014-03-13 00:16:16

[2014-03-13 00:17:28] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I have paid till 2014-03-31... We understand but there is also a 15.75 USD/month exchange fee for the CME markets. This is necessary to get data for CME futures. Please enable it here: https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-13 12:03:42] #11 [Go To First Post]
User69287 - Posts: 9
I have the same problem. I have already paid data (40 USD + 35 USD + 15,75 USD) but real-time data still does not work. Every market is static and 10 minutes delayed. Can u help me? https://www.dropbox.com/s/uuwuwzw9bw03zpd/3.png https://www.dropbox.com/s/m7erke3tgzmujhb/4.png HD Request # 28 - Downloading Intraday chart data for EMD-201403-GLOBEX to the file EMD-201403-GLOBEX.scid. Service: cme \| 2014-03-13 12:59:25 HD Request # 28 - Download start Date-Time: 2014-03-13 12:27:00.0 \| 2014-03-13 12:59:25 HD Request # 28 - Using server: scdf2.sierracharts.com port 10149 \| 2014-03-13 12:59:25 Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2014-03-13 12:59:25 The network socket is connected. \| 2014-03-13 12:59:25 HD Request # 28 - Sending historical data logon request message. \| 2014-03-13 12:59:25 HD Request # 28 - Requesting Intraday data. Max. days to return: 186. Start Date-Time: 2014-03-13 11:27:00. Record interval: 0 \| 2014-03-13 12:59:25 HD Request # 28 - Decompressing data. \| 2014-03-13 12:59:25 HD Request # 28 - Receiving Intraday data for EMD-201403-GLOBEX starting at 2014-03-13 12:27:00 \| 2014-03-13 12:59:25 The network socket for historical data has been closed. \| 2014-03-13 12:59:25 HD Request # 28 - Received 1 record from 2014-03-13 12:27:00 to 2014-03-13 12:27:00 (0.0 seconds) and wrote 0 records for EMD-201403-GLOBEX \| 2014-03-13 12:59:25 HD Request # 28 - Intraday download COMPLETE for EMD-201403-GLOBEX \| 2014-03-13 12:59:25 Real-time Intraday chart data file updates started for EMD-201403-GLOBEX \| 2014-03-13 12:59:25 HD Request # 24 - Received 21 records from 2014-03-13 12:49:30 to 2014-03-13 12:59:00 (9.5 minutes) and wrote 0 records for TF-201403-NYBOT \| 2014-03-13 12:59:26 HD Request # 24 - Intraday download COMPLETE for TF-201403-NYBOT \| 2014-03-13 12:59:26 Real-time Intraday chart data file updates started for TF-201403-NYBOT \| 2014-03-13 12:59:26 IB: Requesting historical order fills for account U1184300 \| 2014-03-13 12:59:27 Interactive Brokers: Received Open orders end message. \| 2014-03-13 12:59:27 Requesting market depth updates for: NQ-201403-GLOBEX if supported. \| 2014-03-13 12:59:27 Requesting market depth updates for: YM-201403-ECBOT if supported. \| 2014-03-13 12:59:27 Market Depth data has been rejected for symbol: NQ-201403-GLOBEX. Exchange not authorized. \| 2014-03-13 12:59:28 Market Depth data has been rejected for symbol: YM-201403-ECBOT. Exchange not authorized. \| 2014-03-13 12:59:28 Date Time Of Last Edit: 2014-03-13 12:07:22

[2014-03-13 16:08:25] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I have the same problem. I have already paid data (40 USD + 35 USD + 15,75 USD) but real-time data still does not work. Every market is static and 10 minutes delayed. Can u help me? We are working now to solve this for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-13 16:23:48] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
User69287 , This problem is now resolved for you. Restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-17 10:55:27] #14 [Go To First Post]
User99038 - Posts: 3
Hello, Same problem.......... SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 \| 2014-03-17 10:46:33 Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-03-17 10:46:33 The network socket is connected. \| 2014-03-17 10:46:33 SC Exchange Data: Connected to server. \| 2014-03-17 10:46:33 SC Exchange Data: Sending logon request message. \| 2014-03-17 10:46:33 Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. \| 2014-03-17 10:46:34 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. \| 2014-03-17 10:46:34 Sierra Chart - Logon error from server : Not authorized. \| 2014-03-17 10:46:34 Sierra Chart: Disconnected from the server. \| 2014-03-17 10:46:34 Sierra Chart: Data feed disconnected. Will reconnect. \| 2014-03-17 10:46:34 File >> Disconnect selected. \| 2014-03-17 10:46:35 Sierra Chart: Disconnected from the server. \| 2014-03-17 10:46:35 Please, HELP!

[2014-03-17 16:16:37] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Checking on this now. Apologize for the delay. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-17 17:02:45] #16 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have taken the necessary steps to get this resolved for you. Should be resolved shortly. We will respond back when done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-17 22:43:12] #17 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
User99038 , We apologize for the long wait with this. The underlying problem which causes issue is being resolved. We have this problem now resolved for your account. Could you please go to this page and sign the market data feed agreement: https://www.sierrachart.com/usercp.php?page=MarketDataFeedFeatures Click on the link that says "sign the agreement". Let us know when that is done and we will enable the exchanges on your account again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-18 08:30:33] #18 [Go To First Post]
User99038 - Posts: 3
Done!!!!Awaiting for data. Thank you

[2014-03-18 08:54:43] #19 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Your account is now properly activated for the Sierra Chart Exchange Data Feed now. Restart Sierra Chart and continue with step number 8 here: https://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-18 09:01:20] #20 [Go To First Post]
User99038 - Posts: 3
It's good now. Thanks again

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