Home >> Support Board

Support Board

Date/Time: Fri, 03 May 2024 05:34:23 +0000

How to Post a Message for Support

Post From: Paid and Activated Futures Data Feed, not able to connect

[2014-03-12 13:44:54] Link To Thread - Link To Post [Go To First Post]
pbeets - Posts: 8
Hey I have paid for one connection of the Sierra Futures Data and have activated the CME/CBOT data services and am trying to use it in conjunction with Interactive Brokers. However SC is not able to connect to the Sierra Futures Data. Here is the log: Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. \| 2014-03-12 06:44:39 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. \| 2014-03-12 06:44:39 Sierra Chart - Logon error from server : Not authorized. \| 2014-03-12 06:44:39 Sierra Chart: Disconnected from the server. \| 2014-03-12 06:44:39 Sierra Chart: Data feed disconnected. Will reconnect. \| 2014-03-12 06:44:39 Using username 0 \| 2014-03-12 06:44:41 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 \| 2014-03-12 06:44:41 Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2014-03-12 06:44:41 The network socket is connected. \| 2014-03-12 06:44:41 SC Exchange Data: Connected to server. \| 2014-03-12 06:44:41 SC Exchange Data: Sending logon request message. \| 2014-03-12 06:44:41 Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. \| 2014-03-12 06:44:42 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. \| 2014-03-12 06:44:42 Sierra Chart - Logon error from server : Not authorized. \| 2014-03-12 06:44:42 Sierra Chart: Disconnected from the server. \| 2014-03-12 06:44:42 Sierra Chart: Data feed disconnected. Will reconnect. \| 2014-03-12 06:44:42 Using username 0 \| 2014-03-12 06:44:44 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 \| 2014-03-12 06:44:44 Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-03-12 06:44:44 The network socket is connected. \| 2014-03-12 06:44:44 SC Exchange Data: Connected to server. \| 2014-03-12 06:44:44 SC Exchange Data: Sending logon request message. \| 2014-03-12 06:44:44