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Date/Time: Sun, 21 Apr 2024 20:16:52 +0000



Unknown symbol

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[2014-03-12 13:15:18]
User90285 - Posts: 11
Hi,
got problem with SC Real-Time Data Feed today. When connecting to datafeed, orange window appears and read Symbol is Unknown. In log I can see:
Symbol Error - ES-201403-GLOBEX is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-03-12 13:59:51
Symbol Error - NQ-201403-GLOBEX is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-03-12 13:59:51
Symbol Error - YM-201403-ECBOT is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-03-12 13:59:51

Exchanges CME, CBOT, NYMEX, COMEX Futures are activated in my account.
When switch to IB datafeed, everything is OK.

Does First Real-time data connection. means I cannot connect to SC datafeed from different computers (and different IPs). One computer at a time? No concurrent connections?
Thx
[2014-03-12 16:10:10]
Sierra Chart Engineering - Posts: 104368
Checking on this for you.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-03-12 16:22:47]
pbeets - Posts: 8
I am also getting this issue (using IB as well)
[2014-03-12 16:37:06]
Sierra Chart Engineering - Posts: 104368
This is now resolved.

We apologize for this. There was a backend authorization issue that occurred from the data provider, Barchart that we work with. They have been notified of it. The problem is now solved.

You will need to reconnect to the data feed by selecting File >> Disconnect. And File >> Connect to Data Feed.

If you are missing any historical Intraday data in your charts, refer to this help topic to re-download the data:
https://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RetryDownloadDataInChart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-03-12 16:38:30
[2014-03-12 18:34:33]
User90285 - Posts: 11
Up and running. Thx for fast fix.
[2014-07-24 16:21:09]
cmb999 - Posts: 211
Hello, i am seeing this error. i have set up the CME fee at https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges, and restarted Sierra.

part of log:

HD Request # 10 | Downloading Intraday chart data for F.US.EPH14 to the file F.US.EPH14.scid. Service: cme | 2014-07-24 12:14:15
HD Request # 10 | Download start Date-Time: 2014-03-21 09:29:06.0 | 2014-07-24 12:14:15
HD Request # 10 | Using server: scdf2.sierracharts.com port 10149 | 2014-07-24 12:14:15
Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-07-24 12:14:15
Socket (1356) | Connected. | 2014-07-24 12:14:15
HD Request # 10 | Sending historical data logon request message. | 2014-07-24 12:14:15
SC Exchange Data | Server Info - Server Name: . | 2014-07-24 12:14:15
SC Exchange Data | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-07-24 12:14:15
SC Exchange Data | Successfully connected. | 2014-07-24 12:14:15
SC Exchange Data | Restarting real-time data updates for symbol: F.US.EPH14 -> ESH4 | 2014-07-24 12:14:15
SC Exchange Data | Restarting real-time data updates for symbol: F.US.EPM14 -> ESM4 | 2014-07-24 12:14:15
SC Exchange Data | Restarting real-time data updates for symbol: F.US.EPU14 -> ESU4 | 2014-07-24 12:14:15
Symbol Error - F.US.EPH14 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-07-24 12:14:15
Symbol Error - F.US.EPM14 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-07-24 12:14:15
Symbol Error - F.US.EPU14 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-07-24 12:14:15
HD Request # 10 | Requesting Intraday data. Start Date-Time: 2014-03-21 09:29:06. Record interval: 60. Symbol: ESH4 | 2014-07-24 12:14:16
HD Request # 10 | Decompressing data. | 2014-07-24 12:14:16
HD Request # 10 | Receiving Intraday data for F.US.EPH14 starting at 2014-03-21 09:29:06 | 2014-07-24 12:14:16
HD Request # 10 | Timestamp of first Intraday data file record written: 2014-03-21 09:29:06 | 2014-07-24 12:14:16
Socket (1356) | Shutdown and closed. | 2014-07-24 12:14:16
The network socket for historical data has been closed. | 2014-07-24 12:14:16
HD Request # 10 | Received 1 record from 2014-03-21 09:29:06 to 2014-03-21 09:29:06 (0.0 seconds) and wrote 1 record for F.US.EPH14 | 2014-07-24 12:14:16
HD Request # 10 | Intraday download COMPLETE for F.US.EPH14. Completion time: 1s | 2014-07-24 12:14:16
Real-time Intraday chart data file updates started for F.US.EPH14 | 2014-07-24 12:14:16

[2014-07-24 16:32:03]
cmb999 - Posts: 211
also:

CQG Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2014-07-24 12:31:27
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2014-07-24 12:31:27
socket (1356) | Connected. | 2014-07-24 12:31:27
CQG Trading FIX: Sending the Logon message. | 2014-07-24 12:31:27
CQG Trading | Connected to trading server. | 2014-07-24 12:31:27
CQG Trading | Connecting to market data server. | 2014-07-24 12:31:27
Connecting to websocket server. | 2014-07-24 12:31:27
Socket (0) | Resolved address api.cqg.com to IP 208.48.16.34 | 2014-07-24 12:31:27
CQG Trading FIX - FCM name: AMP | 2014-07-24 12:31:27
Socket (1388) | Connected. | 2014-07-24 12:31:27
Socket (1388) | Starting SSL connection. | 2014-07-24 12:31:27
Socket (1388) | SSL connection established. | 2014-07-24 12:31:27
Opening websocket. | 2014-07-24 12:31:27
Sending websocket handshake. | 2014-07-24 12:31:27
Received websocket handshake acknowledgment. | 2014-07-24 12:31:27
TRANSPORT OPEN | 2014-07-24 12:31:27
CQG Trading | Websocket connected. | 2014-07-24 12:31:27
CQG Trading | Sending market data logon message. | 2014-07-24 12:31:27
CQG Trading | Logon successful. | 2014-07-24 12:31:27
CQG Trading | Market data session connected. | 2014-07-24 12:31:27

Date Time Of Last Edit: 2014-07-24 16:32:15
[2014-07-24 17:32:01]
Sierra Chart Engineering - Posts: 104368
We apologize for the delay with this. We had to reactivate the CME exchange on your account. This has now been done.

Restart Sierra Chart and you will now get the market data for the CME symbols.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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