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Date/Time: Fri, 29 Mar 2024 11:41:29 +0000



Paid 46$ and 10.4$ but not getting real time data

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[2021-05-07 16:01:14]
User665108 - Posts: 11
Hello,
I have paid 46$ and 10.4 as required but I am not getting real time data. IT says connection error message from CQG WebAPI . your logon is disabled contact ur FCM..Can you please get me live?? THanks
[2021-05-07 16:29:13]
John - SC Support - Posts: 30444
The first thing to deal with is your message stating that you logon has been disabled. This message comes from CQG, so you need to talk to your broker about why your CQG account has been disabled.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-05-07 17:05:48]
User665108 - Posts: 11
I am using Sierra chart Denali data feed...DO i still need to talk to my broker (AMP)?
[2021-05-07 19:05:11]
Sierra Chart Engineering - Posts: 104368
What you can do for now is set Global Settings >> Data/Trade Service Settings >> Current Selected Service to "SC Data-All Services" .

After you do that then open your Chartbook and translate the symbols with Edit >> Translate Symbols to Current Service:

You will be fine until the end of the month but you will need a funded trading account to authorize the CME data:
Edit Menu: Edit >> Translate Symbols To Current Service

Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges (Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges)

Effective in about a week or so, you will not need a CQG account but you do need to maintain an account at AMP with a balance of at least 100 USD. We will have a webpage for you to enter your AMP account number so we can verify it.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-05-07 19:07:24

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