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Date/Time: Thu, 30 Mar 2023 09:15:13 +0000

real time data on 2nd user account

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[2021-04-22 16:09:35]
Brian Nord - Posts: 4
I just set up an account and I have two CQG execution logins and I thought i established 2 exchange fee's so that I can be logged in real time on two computers. I attempted that this morning and one of the feed's is delayed.
[2021-04-22 16:19:33]
John - SC Support - Posts: 23296
Everything on your account looks good.

On the system where you are getting the delayed data, do the following to get us the Message Log:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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