Support Board

Date/Time: Fri, 26 Apr 2024 11:59:13 +0000

Post From: real time data on 2nd user account

[2021-04-22 16:19:33] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31131
Everything on your account looks good. On the system where you are getting the delayed data, do the following to get us the Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing