Support Board

Date/Time: Sun, 14 Sep 2025 20:34:10 +0000

Post From: real time data on 2nd user account

[2021-04-22 16:19:33] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 41793
Everything on your account looks good. On the system where you are getting the delayed data, do the following to get us the Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing