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Date/Time: Sat, 18 May 2024 06:01:35 +0000

How to Post a Message for Support

no access to real market data

View Count: 509

[2021-04-22 12:47:15] #1 [Go To First Post]
Utente690525 - Posts: 5
hello, I made the payment via PayPal valid until 05/20/2021. However, I do not have access to real market data: Sierra chart shows me the graph at the launch of the platform which then remains at the same value. However, the problem had already been present for at least two weeks. Before mid-March I never had any problems. Excuse me I have difficulty with the language. No connection to real market data

[2021-04-22 13:28:01] #2 [Go To First Post]
John - SC Support - Posts: 31704
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-04-22 13:59:20] #3 [Go To First Post]
Utente690525 - Posts: 5
message log on my screen: Close, Edit, Send For Analis...no Copy Log

[2021-04-22 14:10:21] #4 [Go To First Post]
Utente690525 - Posts: 5
Reading Internal Order ID file. \| 2021-04-22 15:48:23.004 Reading Trade Orders file. \| 2021-04-22 15:48:23.083 Reading Trade Positions file. \| 2021-04-22 15:48:23.083 Reading Trade Account Data files. \| 2021-04-22 15:48:23.084 UDPListener (1608). Port 22903 \| Listening on UDP port 22903. \| 2021-04-22 15:48:23.103 Software version: 2247 64-bit \| 2021-04-22 15:48:23.103 Primary Thread ID: 7052 \| 2021-04-22 15:48:23.103 Usage end date: 2021-05-20 \| 2021-04-22 15:48:23.103 Enabled for: Sierra Chart Historical Data Service. \| 2021-04-22 15:48:23.103 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-04-22 15:48:23.103 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-04-22 15:48:23.103 Current selected Data/Trading service: TransAct WS \| 2021-04-22 15:48:23.103 Custom symbol settings values: disabled \| 2021-04-22 15:48:23.103 Chart Update Interval: 40 \| 2021-04-22 15:48:23.103 Intraday Data Storage Time Unit: 0 \| 2021-04-22 15:48:23.103 Time Zone: +02:00:00 (GMT+01BST+01,M3.5.0/01:00,M10.5.0/02:00) \| 2021-04-22 15:48:23.103 2021-04-22 13:48:23 Local computer time in UTC \| 2021-04-22 15:48:23.103 2021-04-22 15:48:23 Local computer time in SC Time Zone \| 2021-04-22 15:48:23.103 2021-04-22 13:48:21 Server time in UTC \| 2021-04-22 15:48:23.103 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2021-04-22 15:48:23.103 Program path: C:\SierraChart\SierraChartTransActMA\ \| 2021-04-22 15:48:23.103 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ \| 2021-04-22 15:48:23.103 OS Version Number: 10.0 \| 2021-04-22 15:48:23.104 Locale Setting: C \| 2021-04-22 15:48:23.104 DLLs: HoffmanStarter.dll, Top9Trader.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, VCValueLevels.dll \| 2021-04-22 15:48:23.104 Allowed protected custom studies: \| 2021-04-22 15:48:23.104 Created the DTC Protocol server. \| 2021-04-22 15:48:23.123 DTC Protocol Server listening on port 11099. \| 2021-04-22 15:48:23.124 Created the DTC Protocol historical data server. \| 2021-04-22 15:48:23.124 HD Server Manager \| Listening on port 11098 \| 2021-04-22 15:48:23.125 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. \| 2021-04-22 15:48:23.125 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2021-04-22 15:48:23.158 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2021-04-22 15:48:23.217 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2021-04-22 15:48:23.217 Received 5 login tokens. \| 2021-04-22 15:48:23.322 Symbol settings MD5 received. Request ID: 1. \| 2021-04-22 15:48:23.418 Symbol settings are up-to-date for transact.trading. \| 2021-04-22 15:48:23.418 TransAct WS \| Connecting to Authorization server 208.97.219.30:1869 \| 2021-04-22 15:48:29.512 Auth Websocket \| Connecting to WebSocket server 208.97.219.30:1869 \| 2021-04-22 15:48:29.512 Auth Websocket socket (1) \| Creating socket. Using TLS 1.2. \| 2021-04-22 15:48:29.512 Auth Websocket socket (1) \| New receive buffer size: 5242880 \| 2021-04-22 15:48:29.512 Auth Websocket socket (1) \| Connecting to IP: 208.97.219.30. \| 2021-04-22 15:48:29.512 Auth Websocket \| Opening WebSocket. \| 2021-04-22 15:48:29.673 Auth Websocket \| Sending WebSocket handshake. \| 2021-04-22 15:48:29.673 Auth Websocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-04-22 15:48:30.163 Auth Websocket \| Server header \| Upgrade: WebSocket \| 2021-04-22 15:48:30.163 Auth Websocket \| Server header \| Connection: Upgrade \| 2021-04-22 15:48:30.163 Auth Websocket \| Server header \| Sec-WebSocket-Accept: w7bE2AU4rNaQcHvJM82tbXUgx0I= \| 2021-04-22 15:48:30.163 Auth Websocket \| Server header \| Sec-WebSocket-Protocol: authenticateapi \| 2021-04-22 15:48:30.163 Auth Websocket \| Server header \| \| 2021-04-22 15:48:30.163 Auth Websocket \| Web socket state is now open. \| 2021-04-22 15:48:30.163 TransAct WS \| Sending account logon message. Live \| 2021-04-22 15:48:30.163 Auth Websocket socket (1) \| CloseSocket call. \| 2021-04-22 15:48:30.948 Price Websocket \| Connecting to WebSocket server priceapi2.transactfutures.com:1870 \| 2021-04-22 15:48:30.948 Auth Websocket \| WebSocket closed. \| 2021-04-22 15:48:30.948 Auth Websocket socket (1) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2021-04-22 15:48:30.948 Price Websocket socket (2) \| Creating socket. Using TLS 1.2. \| 2021-04-22 15:48:30.996 Price Websocket socket (2) \| New receive buffer size: 5242880 \| 2021-04-22 15:48:30.996 Price Websocket socket (2) \| Connecting to IP: 208.97.219.197. \| 2021-04-22 15:48:30.996 Auth Websocket socket (1) \| Write has completed. Shutdown being performed. \| 2021-04-22 15:48:31.106 Auth Websocket socket (1) \| Shutdown started. Waiting for graceful close. \| 2021-04-22 15:48:31.106 Price Websocket \| Opening WebSocket. \| 2021-04-22 15:48:31.160 Price Websocket \| Sending WebSocket handshake. \| 2021-04-22 15:48:31.160 Price Websocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-04-22 15:48:31.654 Price Websocket \| Server header \| Upgrade: WebSocket \| 2021-04-22 15:48:31.654 Price Websocket \| Server header \| Connection: Upgrade \| 2021-04-22 15:48:31.654 Price Websocket \| Server header \| Sec-WebSocket-Accept: RpugGqNzbe3FphaAGbSFJiF3skM= \| 2021-04-22 15:48:31.654 Price Websocket \| Server header \| Sec-WebSocket-Protocol: priceapi \| 2021-04-22 15:48:31.654 Price Websocket \| Server header \| \| 2021-04-22 15:48:31.654 Price Websocket \| Web socket state is now open. \| 2021-04-22 15:48:31.654 Orders Websocket \| Connecting to WebSocket server api4.transactfutures.com:443 \| 2021-04-22 15:48:31.925 Orders Websocket socket (3) \| Creating socket. Using TLS 1.2. \| 2021-04-22 15:48:31.979 Orders Websocket socket (3) \| New receive buffer size: 5242880 \| 2021-04-22 15:48:31.979 Orders Websocket socket (3) \| Connecting to IP: 208.97.219.220. \| 2021-04-22 15:48:31.979 Orders Websocket \| Opening WebSocket. \| 2021-04-22 15:48:32.118 Orders Websocket \| Sending WebSocket handshake. \| 2021-04-22 15:48:32.118 Orders Websocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-04-22 15:48:32.546 Orders Websocket \| Server header \| Upgrade: WebSocket \| 2021-04-22 15:48:32.546 Orders Websocket \| Server header \| Connection: Upgrade \| 2021-04-22 15:48:32.546 Orders Websocket \| Server header \| Sec-WebSocket-Accept: DKBQ+pUB6M0yudOqN3tbECIbh1g= \| 2021-04-22 15:48:32.546 Orders Websocket \| Server header \| Sec-WebSocket-Protocol: order \| 2021-04-22 15:48:32.546 Orders Websocket \| Server header \| \| 2021-04-22 15:48:32.546 Orders Websocket \| Web socket state is now open. \| 2021-04-22 15:48:32.546 TransAct WS \| Sending orders connection logon message. \| 2021-04-22 15:48:32.546 TransAct WS \| Connected to server complete. \| 2021-04-22 15:48:32.744 Triggering next historical data download in queue. \| 2021-04-22 15:48:32.744 Triggering next historical data download in queue. \| 2021-04-22 15:48:32.744 Triggering next historical data download in queue. \| 2021-04-22 15:48:32.744 Triggering next historical data download in queue. \| 2021-04-22 15:48:32.744 Updated verified funded futures trading account ending date to: 2021-05-22 13:48:32 \| 2021-04-22 15:48:32.755 No download requests in the queue to start downloads for. \| 2021-04-22 15:48:32.755 No download requests in the queue to start downloads for. \| 2021-04-22 15:48:32.755 No download requests in the queue to start downloads for. \| 2021-04-22 15:48:32.755 No download requests in the queue to start downloads for. \| 2021-04-22 15:48:32.755 TransAct WS \| Orders subscribe response. Status: 4. Topics: order \| 2021-04-22 15:48:32.898 TransAct WS \| Orders subscribe response. Status: 16. Topics: order\|contract \| 2021-04-22 15:48:32.899 TransAct WS \| Orders subscribe response. Status: 2048. Topics: order\|contract\|heartbeat \| 2021-04-22 15:48:33.051 MNQM1 5 Min #1 \| Reloading chart. \| 2021-04-22 15:48:46.547 MNQM1 15 Min #2 \| Reloading chart. \| 2021-04-22 15:48:46.642 MNQM1 60 Min #3 \| Reloading chart. \| 2021-04-22 15:48:46.655 MNQM1 120 Min #4 \| Reloading chart. \| 2021-04-22 15:48:46.668 MNQM1 180 Min #5 \| Reloading chart. \| 2021-04-22 15:48:46.676 MNQM1 240 Min #6 \| Reloading chart. \| 2021-04-22 15:48:46.699 MNQM1 1 Min #7 \| Reloading chart. \| 2021-04-22 15:48:46.722 TransAct WS \| Starting real-time market data updates for: MNQM1. ID: 5758 Service code: TransAct.Trading \| 2021-04-22 15:48:47.683 TransAct WS \| Requesting security definition data for: MNQM1. ID: 5758 \| 2021-04-22 15:48:47.683 Starting DelayedDownloadMonitoringTimer \| 2021-04-22 15:48:47.683 Starting HDTimeoutTimer \| 2021-04-22 15:48:47.683 Added historical Intraday data request for MNQM1 to the queue. \| 2021-04-22 15:48:47.683 Intraday data recording state for symbol MNQM1 is set to download 'Pending'. \| 2021-04-22 15:48:47.683 Triggering next historical data download in queue. \| 2021-04-22 15:48:47.732 Delaying start of download for MNQM1 \| 2021-04-22 15:48:47.732 Symbol Error - MNQM1 is unknown, unavailable, or improperly formatted. -1 \| 2021-04-22 15:48:47.932 HD Request # 1 \| Downloading Intraday chart data for MNQM1 to the file MNQM1.scid. Service: TransAct.Trading \| 2021-04-22 15:48:48.668 HD Request # 1 \| Download start date-time: 2021-04-22 15:40:57.000000. File last date-time: 2021-04-22 15:40:57.000013 \| 2021-04-22 15:48:48.669 HD Request # 1 \| Using server: ds12.sierracharts.com port 80 \| 2021-04-22 15:48:48.669 Socket (4) \| Creating socket. \| 2021-04-22 15:48:48.669 Socket (4) \| New receive buffer size: 5242880 \| 2021-04-22 15:48:48.669 Socket (4) \| Connecting to IP: 204.15.197.14. \| 2021-04-22 15:48:48.669 HD Request # 1 \| Setting DTC encoding to Binary VLS \| 2021-04-22 15:48:48.977 HD Request # 1 \| Sending historical data logon request message. \| 2021-04-22 15:48:48.977 HD Request # 1 \| Requesting Intraday data. Start date-time: 2021-04-22 15:40:57. Record interval: 0. Symbol: MNQM1 \| 2021-04-22 15:48:49.606 HD Request # 1 \| Decompressing data. \| 2021-04-22 15:48:49.751 HD Request # 1 \| Receiving Intraday data for MNQM1 starting at 2021-04-22 15:40:57.000000 \| 2021-04-22 15:48:50.061 Socket (4) \| CloseSocket call. \| 2021-04-22 15:48:50.380 Socket (4) \| Shutdown started. Waiting for graceful close. \| 2021-04-22 15:48:50.380 Historical data download thread signaled to stop. \| 2021-04-22 15:48:50.382 HD Request # 1 \| Timestamp of first Intraday data file record written: 2021-04-22 15:40:57.000014 \| 2021-04-22 15:48:50.393 HD Request # 1 \| Received 24800 records from 2021-04-22 15:40:57.000000 to 2021-04-22 15:48:48.000078 (7.9 minutes) and wrote 24786 records for MNQM1 \| 2021-04-22 15:48:50.394 HD Request # 1 \| Add time&sales data \| Remembered last file record date-time: 2021-04-22 13:48:48.000078 \| 2021-04-22 15:48:50.403 HD Request # 1 \| Completion time: 2s \| 2021-04-22 15:48:50.406 HD Request # 1 \| Intraday data download complete for MNQM1. Unique request ID: 1 \| 2021-04-22 15:48:50.406 Removing historical data download ID 1. \| 2021-04-22 15:48:50.406 Real-time Intraday chart data file updates started for MNQM1 \| 2021-04-22 15:48:50.406 Intraday chart data file opened for MNQM1 \| 2021-04-22 15:48:50.406 HD Request # 1 \| Enabling Intraday chart updating for symbol. \| 2021-04-22 15:48:50.406 Triggering next historical data download in queue. \| 2021-04-22 15:48:50.406 No download requests in the queue to start downloads for. \| 2021-04-22 15:48:50.406 Socket (4) \| Socket gracefully closed by remote side. \| 2021-04-22 15:48:50.524 Socket (4) \| Closed. \| 2021-04-22 15:48:50.524 MNQM1 1 Min #7 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-04-22 15:48:54.536 MNQM1 5 Min #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-04-22 15:48:54.646 File >> Disconnect selected. \| 2021-04-22 15:50:14.603 Price Websocket socket (2) \| CloseSocket call. \| 2021-04-22 15:50:14.603 Price Websocket \| WebSocket closed. \| 2021-04-22 15:50:14.603 Orders Websocket socket (3) \| CloseSocket call. \| 2021-04-22 15:50:14.603 Orders Websocket \| WebSocket closed. \| 2021-04-22 15:50:14.603 TransAct WS \| Disconnected. \| 2021-04-22 15:50:14.603 Price Websocket socket (2) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2021-04-22 15:50:14.603 Orders Websocket socket (3) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2021-04-22 15:50:14.603 Orders Websocket socket (3) \| Socket gracefully closed by remote side. \| 2021-04-22 15:50:14.740 Orders Websocket socket (3) \| Write has completed. Shutdown being performed. \| 2021-04-22 15:50:14.740 Orders Websocket socket (3) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2021-04-22 15:50:14.740 Orders Websocket socket (3) \| Closed. \| 2021-04-22 15:50:14.740 Price Websocket socket (2) \| Write has completed. Shutdown being performed. \| 2021-04-22 15:50:14.764 Price Websocket socket (2) \| Shutdown started. Waiting for graceful close. \| 2021-04-22 15:50:14.765 TransAct WS \| Connecting to Authorization server 208.97.219.30:1869 \| 2021-04-22 15:50:36.538 Auth Websocket \| Connecting to WebSocket server 208.97.219.30:1869 \| 2021-04-22 15:50:36.539 Auth Websocket socket (3) \| Creating socket. Using TLS 1.2. \| 2021-04-22 15:50:36.539 Auth Websocket socket (3) \| New receive buffer size: 5242880 \| 2021-04-22 15:50:36.539 Auth Websocket socket (3) \| Connecting to IP: 208.97.219.30. \| 2021-04-22 15:50:36.539 Auth Websocket \| Opening WebSocket. \| 2021-04-22 15:50:36.703 Auth Websocket \| Sending WebSocket handshake. \| 2021-04-22 15:50:36.703 Auth Websocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-04-22 15:50:37.202 Auth Websocket \| Server header \| Upgrade: WebSocket \| 2021-04-22 15:50:37.202 Auth Websocket \| Server header \| Connection: Upgrade \| 2021-04-22 15:50:37.202 Auth Websocket \| Server header \| Sec-WebSocket-Accept: y6VQ3dZYWRxsfpClzMj/eP49W3Y= \| 2021-04-22 15:50:37.202 Auth Websocket \| Server header \| Sec-WebSocket-Protocol: authenticateapi \| 2021-04-22 15:50:37.202 Auth Websocket \| Server header \| \| 2021-04-22 15:50:37.202 Auth Websocket \| Web socket state is now open. \| 2021-04-22 15:50:37.202 TransAct WS \| Sending account logon message. Live \| 2021-04-22 15:50:37.202 Auth Websocket socket (3) \| CloseSocket call. \| 2021-04-22 15:50:38.037 Price Websocket \| Connecting to WebSocket server priceapi2.transactfutures.com:1870 \| 2021-04-22 15:50:38.037 Auth Websocket \| WebSocket closed. \| 2021-04-22 15:50:38.037 Auth Websocket socket (3) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2021-04-22 15:50:38.037 Price Websocket socket (4) \| Creating socket. Using TLS 1.2. \| 2021-04-22 15:50:38.038 Price Websocket socket (4) \| New receive buffer size: 5242880 \| 2021-04-22 15:50:38.039 Price Websocket socket (4) \| Connecting to IP: 208.97.219.197. \| 2021-04-22 15:50:38.039 Price Websocket \| Opening WebSocket. \| 2021-04-22 15:50:38.185 Price Websocket \| Sending WebSocket handshake. \| 2021-04-22 15:50:38.185 Auth Websocket socket (3) \| Write has completed. Shutdown being performed. \| 2021-04-22 15:50:38.198 Auth Websocket socket (3) \| Shutdown started. Waiting for graceful close. \| 2021-04-22 15:50:38.198 Price Websocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-04-22 15:50:38.626 Price Websocket \| Server header \| Upgrade: WebSocket \| 2021-04-22 15:50:38.626 Price Websocket \| Server header \| Connection: Upgrade \| 2021-04-22 15:50:38.626 Price Websocket \| Server header \| Sec-WebSocket-Accept: xFG7U4uak187twX1pC59/K3KuqE= \| 2021-04-22 15:50:38.626 Price Websocket \| Server header \| Sec-WebSocket-Protocol: priceapi \| 2021-04-22 15:50:38.626 Price Websocket \| Server header \| \| 2021-04-22 15:50:38.626 Price Websocket \| Web socket state is now open. \| 2021-04-22 15:50:38.626 Orders Websocket \| Connecting to WebSocket server api4.transactfutures.com:443 \| 2021-04-22 15:50:38.880 Orders Websocket socket (5) \| Creating socket. Using TLS 1.2. \| 2021-04-22 15:50:38.881 Orders Websocket socket (5) \| New receive buffer size: 5242880 \| 2021-04-22 15:50:38.881 Orders Websocket socket (5) \| Connecting to IP: 208.97.219.220. \| 2021-04-22 15:50:38.881 Orders Websocket \| Opening WebSocket. \| 2021-04-22 15:50:39.043 Orders Websocket \| Sending WebSocket handshake. \| 2021-04-22 15:50:39.043 Orders Websocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-04-22 15:50:39.533 Orders Websocket \| Server header \| Upgrade: WebSocket \| 2021-04-22 15:50:39.533 Orders Websocket \| Server header \| Connection: Upgrade \| 2021-04-22 15:50:39.533 Orders Websocket \| Server header \| Sec-WebSocket-Accept: kTi8/ygNIl7Lyjpt74UJ5/yKYeY= \| 2021-04-22 15:50:39.533 Orders Websocket \| Server header \| Sec-WebSocket-Protocol: order \| 2021-04-22 15:50:39.533 Orders Websocket \| Server header \| \| 2021-04-22 15:50:39.533 Orders Websocket \| Web socket state is now open. \| 2021-04-22 15:50:39.533 TransAct WS \| Sending orders connection logon message. \| 2021-04-22 15:50:39.534 TransAct WS \| Connected to server complete. \| 2021-04-22 15:50:39.801 Triggering next historical data download in queue. \| 2021-04-22 15:50:39.801 Triggering next historical data download in queue. \| 2021-04-22 15:50:39.801 Triggering next historical data download in queue. \| 2021-04-22 15:50:39.801 Triggering next historical data download in queue. \| 2021-04-22 15:50:39.801 Updated verified funded futures trading account ending date to: 2021-05-22 13:50:39 \| 2021-04-22 15:50:39.801 No download requests in the queue to start downloads for. \| 2021-04-22 15:50:39.802 No download requests in the queue to start downloads for. \| 2021-04-22 15:50:39.802 No download requests in the queue to start downloads for. \| 2021-04-22 15:50:39.802 No download requests in the queue to start downloads for. \| 2021-04-22 15:50:39.802 TransAct WS \| Starting real-time market data updates for: MNQM1. ID: 5758 Service code: TransAct.Trading \| 2021-04-22 15:50:39.818 TransAct WS \| Requesting security definition data for: MNQM1. ID: 5758 \| 2021-04-22 15:50:39.818 Added historical Intraday data request for MNQM1 to the queue. \| 2021-04-22 15:50:39.818 Intraday data recording state for symbol MNQM1 is set to download 'Pending'. \| 2021-04-22 15:50:39.818 Triggering next historical data download in queue. \| 2021-04-22 15:50:39.818 Delaying start of download for MNQM1 \| 2021-04-22 15:50:39.826 TransAct WS \| Orders subscribe response. Status: 4. Topics: order \| 2021-04-22 15:50:39.962 TransAct WS \| Orders subscribe response. Status: 16. Topics: order\|contract \| 2021-04-22 15:50:39.963 Symbol Error - MNQM1 is unknown, unavailable, or improperly formatted. -1 \| 2021-04-22 15:50:39.964 TransAct WS \| Orders subscribe response. Status: 2048. Topics: order\|contract\|heartbeat \| 2021-04-22 15:50:40.162 HD Request # 2 \| Downloading Intraday chart data for MNQM1 to the file MNQM1.scid. Service: TransAct.Trading \| 2021-04-22 15:50:40.724 HD Request # 2 \| Download start date-time: 2021-04-22 15:48:48.000000. File last date-time: 2021-04-22 15:48:48.000078 \| 2021-04-22 15:50:40.725 HD Request # 2 \| Using server: ds4.sierracharts.com port 80 \| 2021-04-22 15:50:40.725 Socket (6) \| Creating socket. \| 2021-04-22 15:50:40.726 Socket (6) \| New receive buffer size: 5242880 \| 2021-04-22 15:50:40.726 Socket (6) \| Connecting to IP: 192.81.56.146. \| 2021-04-22 15:50:40.726 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2021-04-22 15:50:41.028 HD Request # 2 \| Sending historical data logon request message. \| 2021-04-22 15:50:41.028 HD Request # 2 \| Requesting Intraday data. Start date-time: 2021-04-22 15:48:48. Record interval: 0. Symbol: MNQM1 \| 2021-04-22 15:50:41.656 HD Request # 2 \| Decompressing data. \| 2021-04-22 15:50:41.803 HD Request # 2 \| Receiving Intraday data for MNQM1 starting at 2021-04-22 15:48:48.000000 \| 2021-04-22 15:50:42.105 Socket (6) \| CloseSocket call. \| 2021-04-22 15:50:42.109 Historical data download thread signaled to stop. \| 2021-04-22 15:50:42.109 Socket (6) \| Shutdown started. Waiting for graceful close. \| 2021-04-22 15:50:42.109 HD Request # 2 \| Timestamp of first Intraday data file record written: 2021-04-22 15:48:49.000000 \| 2021-04-22 15:50:42.109 HD Request # 2 \| Received 6169 records from 2021-04-22 15:48:48.000000 to 2021-04-22 15:50:41.000010 (113.0 seconds) and wrote 6090 records for MNQM1 \| 2021-04-22 15:50:42.110 HD Request # 2 \| Add time&sales data \| Remembered last file record date-time: 2021-04-22 13:50:41.000010 \| 2021-04-22 15:50:42.123 HD Request # 2 \| Completion time: 2s \| 2021-04-22 15:50:42.123 HD Request # 2 \| Intraday data download complete for MNQM1. Unique request ID: 2 \| 2021-04-22 15:50:42.123 Removing historical data download ID 2. \| 2021-04-22 15:50:42.123 Real-time Intraday chart data file updates started for MNQM1 \| 2021-04-22 15:50:42.123 Intraday chart data file opened for MNQM1 \| 2021-04-22 15:50:42.123 HD Request # 2 \| Enabling Intraday chart updating for symbol. \| 2021-04-22 15:50:42.123 Triggering next historical data download in queue. \| 2021-04-22 15:50:42.124 No download requests in the queue to start downloads for. \| 2021-04-22 15:50:42.124 Socket (6) \| Socket gracefully closed by remote side. \| 2021-04-22 15:50:42.255 Socket (6) \| Closed. \| 2021-04-22 15:50:42.255 Auth Websocket socket (1) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2021-04-22 15:50:45.364 Auth Websocket socket (1) \| Closed. \| 2021-04-22 15:50:45.364 Auth Websocket socket (1) \| Deleting network socket now after delay. \| 2021-04-22 15:51:15.379 Price Websocket socket (2) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2021-04-22 15:52:15.389 Price Websocket socket (2) \| Closed. \| 2021-04-22 15:52:15.389 Price Websocket socket (2) \| Deleting network socket now after delay. \| 2021-04-22 15:52:45.402 Auth Websocket socket (3) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2021-04-22 15:52:45.403 Auth Websocket socket (3) \| Closed. \| 2021-04-22 15:52:45.403 Auth Websocket socket (3) \| Deleting network socket now after delay. \| 2021-04-22 15:53:15.410

[2021-04-22 14:31:07] #5 [Go To First Post]
John - SC Support - Posts: 31704
Please go to File >> Data/Trade Service Settings and tell us what each of the following is set to: - Price Feed Port Override: - Disable Market Feed Connection: - Enable Market Depth Data and Daily Session Values: For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-04-22 14:42:26] #6 [Go To First Post]
Utente690525 - Posts: 5
Price feed Port Override: 0 Disable Market Data Connection: No Enable Market Dept Data and Daily Session Values: NO Enable Orders Sever Message Logging: NO

[2021-04-22 14:59:44] #7 [Go To First Post]
John - SC Support - Posts: 31704
Those values are all good. Try selecting Edit >> Translate Symbols to Current Settings. We want to make sure that all your charts are set to the correct symbols for TransAct. If you continue to have a problem after the above, then we need for you to verify with TransAct that you are setup to get the Real-Time data from them. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-04-22 15:35:35] #8 [Go To First Post]
Utente690525 - Posts: 5
Edit >> Translate Symbols to Current Settings...I ran but no result I sent an email to TransAct. I await their response

[2021-04-22 17:04:02] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Symbol Error - MNQM1 is unknown, unavailable, or improperly formatted. -1 \| 2021-04-22 15:50:39.964 You are not authorized for real-time data through Transact. You need to contact them. However, instead we recommend using the Denali Exchange Data Feed: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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