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Direct MessagesDate/Time: Wed, 24 Apr 2024 22:16:43 +0000
Account reverted back to Delayed data after 2 weeks on Real Time
View Count: 408
| [2021-04-20 17:38:20] |
| User417723 - Posts: 19 |
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I can only get delayed data. My Real Time usage is good until May 6 2021. Please advise Danny |
| [2021-04-20 17:58:05] |
| John - SC Support - Posts: 31088 |
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The last time you connected to your trading account from within Sierra Chart was on March 16, 2021. Therefore, your account verification date was last set at April 16, 2021. This is why you are getting the delayed data now. You need to connect to your trading account through Sierra Chart. It looks like you were setup with AMP as your broker and they had you using Sierra Chart Order Routing Service previously. They stopped support for that order routing service about 2 months ago, and they were moving everyone to CQG. They should have informed you of this. If you do not have your CQG information, then talk to AMP about this. Once you have your CQG credentials, then you will go through the following instructions to connect your Sierra Chart to CQG: CQG Trading Platform Service: Setup Instructions ------ If you are with a different broker, then let us know what order routing service you are using with that broker and we will point you to the proper instructions. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-20 18:15:00] |
| John - SC Support - Posts: 31088 |
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You just need to get connected to your trading account by getting setup with CQG. Once that is done you will get the real-time data again. This is related to the Non-Professional exchange requirements of the CME Group. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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