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Direct MessagesDate/Time: Tue, 23 Apr 2024 08:41:23 +0000
Completed Denali Setup - Data Feed still delayed
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| [2021-04-15 01:28:36] |
| User107899 - Posts: 2 |
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Hello, I followed the Denali feed setup instructions to activate the Denali data feed & exchanges, however my data is still showing up as delayed. I don't know what to do next to remedy. Please advise. Thank you. |
| [2021-04-15 02:10:49] |
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The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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