Support Board
Date/Time: Tue, 01 Jul 2025 09:31:58 +0000
Not getting data
View Count: 537
| [2021-04-08 12:50:36] |
| User256155 - Posts: 20 |
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This started yesterday evening, can load a chartbook and it will update but no live data stream. Triple checked all my connection settings, session times, update symbols, download latest version, made sure I am good on the account control panel and all else I have seen on the board but still no price movement on charts/tame & sales/DOM. Just switched from AMP/CQG to Denali feed could that be related? Although it was working fine. |
| [2021-04-08 12:57:35] |
| User256155 - Posts: 20 |
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Also - CQG account is still active so switched to that and still not getting the data stream. Charts updated and translated symbols but then no movement or new data coming in. |
| [2021-04-08 13:14:25] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-08 13:22:29] |
| User256155 - Posts: 20 |
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Software version: 2247 64-bit | 2021-04-08 08:20:21.543 Primary Thread ID: 16932 | 2021-04-08 08:20:21.543 Usage end date: 2021-06-03 | 2021-04-08 08:20:21.543 Enabled for: Advanced Features 2. | 2021-04-08 08:20:21.543 Enabled for: Sierra Chart Historical Data Service. | 2021-04-08 08:20:21.543 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-04-08 08:20:21.543 Enabled for: Delayed Denali Exchange Data Feed. | 2021-04-08 08:20:21.543 Enabled for exchange2: CME (Trading Account Required) | 2021-04-08 08:20:21.543 Enabled for exchange2: CBOT (Trading Account Required) | 2021-04-08 08:20:21.543 Enabled for exchange2: COMEX (Trading Account Required) | 2021-04-08 08:20:21.543 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-04-08 08:20:21.543 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-08 08:20:21.543 Current selected Data/Trading service: SC Data - All Services | 2021-04-08 08:20:21.543 Custom symbol settings values: enabled | 2021-04-08 08:20:21.543 Chart Update Interval: 500 | 2021-04-08 08:20:21.543 Intraday Data Storage Time Unit: 0 | 2021-04-08 08:20:21.543 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-04-08 08:20:21.543 2021-04-08 13:20:21 Local computer time in UTC | 2021-04-08 08:20:21.543 2021-04-08 08:20:21 Local computer time in SC Time Zone | 2021-04-08 08:20:21.543 2021-04-08 13:19:26 Server time in UTC | 2021-04-08 08:20:21.543 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-04-08 08:20:21.543 Program path: C:\SierraChart\ | 2021-04-08 08:20:21.543 Data Files path: C:\SierraChart\Data\ | 2021-04-08 08:20:21.543 OS Version Number: 10.0 | 2021-04-08 08:20:21.543 Locale Setting: C | 2021-04-08 08:20:21.543 DLLs: amirN.dll, sot.dll, sst_FreeBundle_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-04-08 08:20:21.544 Allowed protected custom studies: SST_FreeBundle | 2021-04-08 08:20:21.544 SC Data - All Services | Connected to server complete. | 2021-04-08 08:20:52.015 Triggering next historical data download in queue. | 2021-04-08 08:20:52.015 Triggering next historical data download in queue. | 2021-04-08 08:20:52.015 Triggering next historical data download in queue. | 2021-04-08 08:20:52.015 Triggering next historical data download in queue. | 2021-04-08 08:20:52.015 Subscribing to symbol for symbol alert. ESH21-CME | 2021-04-08 08:20:52.015 Mapping ESH21-CME to ESH21. Service code: cme | 2021-04-08 08:20:52.015 SC Data - All Services | Starting real-time market data updates for: ESH21-CME (ESH21). ID: 1 Service code: cme | 2021-04-08 08:20:52.015 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 10048 | 2021-04-08 08:20:52.015 SC Data - All Services | Requesting security definition data for: ESH21-CME (ESH21). ID: 1 | 2021-04-08 08:20:52.016 Subscribing to symbol for symbol alert. ESH21-CME | 2021-04-08 08:20:52.016 Subscribing to symbol for symbol alert. GCJ21-COMEX | 2021-04-08 08:20:52.016 Mapping GCJ21-COMEX to GCJ21. Service code: comex | 2021-04-08 08:20:52.016 SC Data - All Services | Starting real-time market data updates for: GCJ21-COMEX (GCJ21). ID: 2 Service code: comex | 2021-04-08 08:20:52.016 SC Data - All Services | Requesting security definition data for: GCJ21-COMEX (GCJ21). ID: 2 | 2021-04-08 08:20:52.016 Subscribing to symbol for symbol alert. GCJ21-COMEX | 2021-04-08 08:20:52.016 Subscribing to symbol for symbol alert. SILH21-COMEX | 2021-04-08 08:20:52.016 Mapping SILH21-COMEX to SILH21. Service code: comex | 2021-04-08 08:20:52.016 SC Data - All Services | Starting real-time market data updates for: SILH21-COMEX (SILH21). ID: 3 Service code: comex | 2021-04-08 08:20:52.016 SC Data - All Services | Requesting security definition data for: SILH21-COMEX (SILH21). ID: 3 | 2021-04-08 08:20:52.016 Subscribing to symbol for symbol alert. SILH21-COMEX | 2021-04-08 08:20:52.016 No download requests in the queue to start downloads for. | 2021-04-08 08:20:52.026 No download requests in the queue to start downloads for. | 2021-04-08 08:20:52.026 No download requests in the queue to start downloads for. | 2021-04-08 08:20:52.026 No download requests in the queue to start downloads for. | 2021-04-08 08:20:52.026 DTC Client socket (1) | Creating socket. | 2021-04-08 08:20:52.070 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-04-08 08:20:52.070 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2021-04-08 08:20:52.070 SC Data - All Services | Network connection to server complete. | 2021-04-08 08:20:52.097 SC Data - All Services | Starting socket receive thread. | 2021-04-08 08:20:52.097 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-04-08 08:20:52.097 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-04-08 08:20:52.144 SC Data - All Services | Sending logon request message. | 2021-04-08 08:20:52.144 SC Data - All Services | Received logon response. | 2021-04-08 08:20:52.767 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-04-08 08:20:52.767 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-04-08 08:20:52.767 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-04-08 08:20:52.767 SC Data - All Services | Waiting for socket receive thread to end | 2021-04-08 08:20:52.767 DTC Client socket (1) | CloseSocket call. | 2021-04-08 08:20:52.767 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-08 08:20:52.767 SC Data - All Services | Disconnected from the server. | 2021-04-08 08:20:52.767 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2021-04-08 08:20:52.767 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-04-08 08:20:52.800 DTC Client socket (1) | Closed. | 2021-04-08 08:20:52.800 SC Data - All Services | Connecting to the server ds12-2.sierracharts.com. Port 443 | 2021-04-08 08:21:22.783 DTC Client socket (1) | Creating socket. | 2021-04-08 08:21:22.837 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-04-08 08:21:22.837 DTC Client socket (1) | Connecting to IP: 204.15.197.13. | 2021-04-08 08:21:22.837 SC Data - All Services | Network connection to server complete. | 2021-04-08 08:21:22.869 SC Data - All Services | Starting socket receive thread. | 2021-04-08 08:21:22.869 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-04-08 08:21:22.869 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-04-08 08:21:22.916 SC Data - All Services | Sending logon request message. | 2021-04-08 08:21:22.916 SC Data - All Services | Received logon response. | 2021-04-08 08:21:22.963 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-04-08 08:21:22.963 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-04-08 08:21:22.964 SC Data - All Services | Logon error received from server: Maximum connections reached. | 2021-04-08 08:21:22.964 SC Data - All Services | Waiting for socket receive thread to end | 2021-04-08 08:21:22.964 DTC Client socket (1) | CloseSocket call. | 2021-04-08 08:21:22.964 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-08 08:21:22.964 SC Data - All Services | Disconnected from the server. | 2021-04-08 08:21:22.964 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-04-08 08:21:22.964 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-04-08 08:21:22.996 DTC Client socket (1) | Closed. | 2021-04-08 08:21:22.996 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 10048 | 2021-04-08 08:21:24.967 DTC Client socket (1) | Creating socket. | 2021-04-08 08:21:25.041 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-04-08 08:21:25.041 DTC Client socket (1) | Connecting to IP: 216.1.90.130. | 2021-04-08 08:21:25.041 SC Data - All Services | Network connection to server complete. | 2021-04-08 08:21:25.065 SC Data - All Services | Starting socket receive thread. | 2021-04-08 08:21:25.065 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-04-08 08:21:25.066 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-04-08 08:21:25.103 SC Data - All Services | Sending logon request message. | 2021-04-08 08:21:25.103 SC Data - All Services | Received logon response. | 2021-04-08 08:21:25.775 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-04-08 08:21:25.775 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-04-08 08:21:25.775 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-04-08 08:21:25.775 SC Data - All Services | Waiting for socket receive thread to end | 2021-04-08 08:21:25.775 DTC Client socket (1) | CloseSocket call. | 2021-04-08 08:21:25.775 SC Data - All Services | Disconnected from the server. | 2021-04-08 08:21:25.775 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2021-04-08 08:21:25.775 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-08 08:21:25.775 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-04-08 08:21:25.796 DTC Client socket (1) | Closed. | 2021-04-08 08:21:25.796 |
| [2021-04-08 13:30:02] |
| User256155 - Posts: 20 |
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OOOPS - think I found it. Saw " Maximum connections reached" in there ..... Had a forgotten laptop still logged in to SC and apparently that had my account logins messed up. Thank you guys for the quick response and the great product! Jon |
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