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Date/Time: Sat, 20 Apr 2024 13:19:48 +0000

How to Post a Message for Support

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[2021-04-07 16:13:30] #1 [Go To First Post]
User435067 - Posts: 13
Hi, I've just set up the: 11 - Advanced + Denali Data Feed - 46USD/ Month as well as the "3. CME non-professional top-of-book" Exchange package. The "Data/Trade Service Settings" have been set to "SC Futures order Routing/Data [trading]", then successfully connected with the green confirmation. Then when I open my NMQ21-CME [CBV-D] 1min and Renko charts, there is no price movement or data coming through. What have I done wrong, do I need a different package somewhere? I've restarted the charts, and the 1min and renko bars catch up to the time I open the charts but then there seems to be minimal price movement and the bars don't rollover to the next minute, something is not right. Thanks

[2021-04-07 16:20:47] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
That is not the correct symbol for the SC Order Routing Service. The easiest thing to do is to update Sierra Chart to the current version following these instructions: Software Download: Fast Update And then the symbols will be automatically translated when you open the Chartbook. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-04-07 21:27:16] #3 [Go To First Post]
User435067 - Posts: 13
Hi, I've updated to the current version of Sierra Charts and reset the symbol to MNQM21_FUT_CME by going through the symbol search feature, still the data remains semi-static, the price bar just sits there not rolling over. What else do I need to do?

[2021-04-07 21:31:33] #4 [Go To First Post]
User435067 - Posts: 13
I've also tried this symbol NQM21_FUT_CME and the same issue, there is no live data coming through

[2021-04-07 21:42:02] #5 [Go To First Post]
John - SC Support - Posts: 30976
The CME Group is closed from 16:00 to 17:00 CDT. So you will not be getting any data right now. Wait until after 17:00 and see what happens. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-04-08 00:12:45] #6 [Go To First Post]
User435067 - Posts: 13
Hi John, Just re-opened the charts, now the price is moving but its delayed by 10min even though I've got the Data/Trade Service Settings set at SC/TT Futures Order Routing, is there something else I need to change? Thanks

[2021-04-08 00:13:53] #7 [Go To First Post]
User435067 - Posts: 13
Actually the bars have stopped rolling over even though there is price action happening. Seems the bars freeze while I see the price changing along the vertical price column??

[2021-04-08 00:30:30] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to help topic 3 regarding this: Intraday Chart or Chart Bars Not Updating \| Blank Intraday Chart \| "Currently no data to display" message for Intraday Chart Might be related to the Session Times. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-08 00:30:36

[2021-04-08 00:37:35] #9 [Go To First Post]
User435067 - Posts: 13
Hi John, Please click on the following link to view a video of my Sierra Charts set-up to see where the issue may be: https://1drv.ms/v/s!AkXMMZAakcXPgvQuvP0iebn7zhLuyQ?e=nLYxjG

[2021-04-08 08:48:16] #10 [Go To First Post]
User435067 - Posts: 13
Hi, This is getting so frustrating! Ever since the switch from Ninjatrader to Dorman was done nothing is working! I see the price moving on the vertical axis bar but the candles are just frozen. I've gone through all of topic 3 and went through the other help suggestions but its still the same issue. How do I revert back to the settings I had with Ninjatrader? This has been an absolute waste of time. Why can't someone go into my account and see what the problem is instead of directing me to help pages?

[2021-04-08 09:17:19] #11 [Go To First Post]
User435067 - Posts: 13
Even when I change the Data Setting to SC Data All services, update the symbols, the same problem happens with the frozen bars and price still moving in the vertical axis.

[2021-04-08 13:44:57] #12 [Go To First Post]
John - SC Support - Posts: 30976
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-04-08 20:16:27] #13 [Go To First Post]
User435067 - Posts: 13
Hi John, The symbol is MNQM21_FUT_CME Below is the Message Log: Software version: 2247 64-bit \| 2021-04-08 16:11:04.846 Primary Thread ID: 31172 \| 2021-04-08 16:11:04.846 Usage end date: 2021-06-09 \| 2021-04-08 16:11:04.846 Enabled for: Advanced Features 2. \| 2021-04-08 16:11:04.846 Enabled for: Sierra Chart Historical Data Service. \| 2021-04-08 16:11:04.846 Enabled for: Denali Real-Time Exchange Data Feed. \| 2021-04-08 16:11:04.846 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-04-08 16:11:04.846 Enabled for exchange2: CME \| 2021-04-08 16:11:04.846 Allow Support for Sierra Chart Data Feeds is disabled. \| 2021-04-08 16:11:04.846 Current selected Data/Trading service: SC/TT Futures Order Routing \| 2021-04-08 16:11:04.846 Custom symbol settings values: enabled \| 2021-04-08 16:11:04.846 Chart Update Interval: 500 \| 2021-04-08 16:11:04.846 Intraday Data Storage Time Unit: 1 \| 2021-04-08 16:11:04.846 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2021-04-08 16:11:04.846 2021-04-08 20:11:04 Local computer time in UTC \| 2021-04-08 16:11:04.846 2021-04-08 16:11:04 Local computer time in SC Time Zone \| 2021-04-08 16:11:04.846 2021-04-08 20:10:19 Server time in UTC \| 2021-04-08 16:11:04.846 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2021-04-08 16:11:04.846 Program path: C:\SierraChart\ \| 2021-04-08 16:11:04.846 Data Files path: C:\SierraChart\Data\ \| 2021-04-08 16:11:04.846 OS Version Number: 10.0 \| 2021-04-08 16:11:04.846 Locale Setting: C \| 2021-04-08 16:11:04.846 DLLs: UserContributedStudies_64.dll \| 2021-04-08 16:11:04.847 Allowed protected custom studies: \| 2021-04-08 16:11:04.847 MNQM21_FUT_CME [CBV] Renko 10t #7 \| Reloading chart. \| 2021-04-08 16:11:21.608 MNQM21_FUT_CME [CBV] Renko 10t #7 \| Performing historical Daily data download for symbol MNQM21_FUT_CME starting at last date in file. \| 2021-04-08 16:11:21.632 Starting DelayedDownloadMonitoringTimer \| 2021-04-08 16:11:21.632 Starting HDTimeoutTimer \| 2021-04-08 16:11:21.632 Added historical Daily data request for MNQM21_FUT_CME to the queue. \| 2021-04-08 16:11:21.632 Triggering next historical data download in queue. \| 2021-04-08 16:11:21.632 MNQM21_FUT_CME [CBV] Renko 10t #7 \| Waiting for historical downloads to complete with the IDs: 1, \| 2021-04-08 16:11:21.783 MNQM21_FUT_CME [CBV] 1 Min #2 \| Reloading chart. \| 2021-04-08 16:11:21.850 MNQM21_FUT_CME [CBV] 1 Min #2 \| Waiting for historical downloads to complete with the IDs: 1, \| 2021-04-08 16:11:22.072 Mapping MNQM21_FUT_CME to MNQM21. Service code: cme \| 2021-04-08 16:11:22.114 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: MNQM21_FUT_CME (MNQM21). ID: 6 Service code: cme \| 2021-04-08 16:11:22.114 SC DTC Delayed Exchange Data \| Requesting security definition data for: MNQM21_FUT_CME (MNQM21). ID: 6 \| 2021-04-08 16:11:22.114 Mapping MNQU21_FUT_CME to MNQU21. Service code: cme \| 2021-04-08 16:11:22.115 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: MNQU21_FUT_CME (MNQU21). ID: 7 Service code: cme \| 2021-04-08 16:11:22.115 SC DTC Delayed Exchange Data \| Requesting security definition data for: MNQU21_FUT_CME (MNQU21). ID: 7 \| 2021-04-08 16:11:22.115 Mapping MNQZ21_FUT_CME to MNQZ21. Service code: cme \| 2021-04-08 16:11:22.116 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: MNQZ21_FUT_CME (MNQZ21). ID: 8 Service code: cme \| 2021-04-08 16:11:22.116 SC DTC Delayed Exchange Data \| Requesting security definition data for: MNQZ21_FUT_CME (MNQZ21). ID: 8 \| 2021-04-08 16:11:22.116 Mapping ESZ20_FUT_CME to ESZ20. Service code: cme \| 2021-04-08 16:11:22.117 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: ESZ20_FUT_CME (ESZ20). ID: 9 Service code: cme \| 2021-04-08 16:11:22.117 SC DTC Delayed Exchange Data \| Requesting security definition data for: ESZ20_FUT_CME (ESZ20). ID: 9 \| 2021-04-08 16:11:22.117 Mapping ESM21_FUT_CME to ESM21. Service code: cme \| 2021-04-08 16:11:22.118 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: ESM21_FUT_CME (ESM21). ID: 10 Service code: cme \| 2021-04-08 16:11:22.118 SC DTC Delayed Exchange Data \| Requesting security definition data for: ESM21_FUT_CME (ESM21). ID: 10 \| 2021-04-08 16:11:22.118 Mapping NQH21_FUT_CME to NQH21. Service code: cme \| 2021-04-08 16:11:22.118 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: NQH21_FUT_CME (NQH21). ID: 11 Service code: cme \| 2021-04-08 16:11:22.119 SC DTC Delayed Exchange Data \| Requesting security definition data for: NQH21_FUT_CME (NQH21). ID: 11 \| 2021-04-08 16:11:22.119 HD Request # 1 \| Downloading Historical Daily chart data for MNQM21_FUT_CME. Starting date: 2021-04-06. Service: sc_futures.dtc.trading \| 2021-04-08 16:11:22.146 HD Request # 1 \| Requesting historical Daily data for NMM21 starting at 2021-04-05. SC External HD service. \| 2021-04-08 16:11:22.146 SC DTC Delayed Exchange Data \| Received security definition for symbol MNQM21_FUT_CME \| 2021-04-08 16:11:22.366 SC DTC Delayed Exchange Data \| Received security definition for symbol MNQU21_FUT_CME \| 2021-04-08 16:11:22.366 SC DTC Delayed Exchange Data \| Received security definition for symbol MNQZ21_FUT_CME \| 2021-04-08 16:11:22.366 SC DTC Delayed Exchange Data \| Real-time data for symbol ESZ20_FUT_CME is currently unavailable. \| 2021-04-08 16:11:22.473 SC DTC Delayed Exchange Data \| Received security definition for symbol ESZ20_FUT_CME \| 2021-04-08 16:11:22.473 SC DTC Delayed Exchange Data \| Received security definition for symbol ESM21_FUT_CME \| 2021-04-08 16:11:22.474 SC DTC Delayed Exchange Data \| Real-time data for symbol NQH21_FUT_CME is currently unavailable. \| 2021-04-08 16:11:22.474 SC DTC Delayed Exchange Data \| Received security definition for symbol NQH21_FUT_CME \| 2021-04-08 16:11:22.474 HD Request # 1 \| Receiving historical Daily data for MNQM21_FUT_CME starting at 2021-04-06 \| 2021-04-08 16:11:24.311 HD Request # 1 \| Writing historical Daily data to the file MNQM21_FUT_CME.dly \| 2021-04-08 16:11:24.313 HD Request # 1 \| Bytes received: 241 \| 2021-04-08 16:11:24.328 HD Request # 1 \| Received 4 records from 2021-04-06 00:00:00 to 2021-04-08 00:00:00 (3.0 days) and wrote 3 records for MNQM21_FUT_CME \| 2021-04-08 16:11:24.328 HD Request # 1 \| Completion time: 2s \| 2021-04-08 16:11:24.328 HD Request # 1 \| Daily data download complete for MNQM21_FUT_CME. Unique request ID: 1 \| 2021-04-08 16:11:24.328 Removing historical data download ID 1. \| 2021-04-08 16:11:24.328 Triggering next historical data download in queue. \| 2021-04-08 16:11:24.328 No download requests in the queue to start downloads for. \| 2021-04-08 16:11:24.329 MNQM21_FUT_CME [CBV] 1 Min #2 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-04-08 16:11:24.342 MNQM21_FUT_CME [CBV] 1 Min #2 \| Reloading chart. \| 2021-04-08 16:11:24.343 MNQM21_FUT_CME [CBV] Renko 10t #7 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-04-08 16:11:24.607 MNQM21_FUT_CME [CBV] Renko 10t #7 \| Reloading chart. \| 2021-04-08 16:11:24.608 MNQM21_FUT_CME [CBV] 1 Min #2 \| Reloading chart. \| 2021-04-08 16:11:24.844 MNQM21_FUT_CME [CBV] Renko 10t #7 \| Reloading chart. \| 2021-04-08 16:11:25.139 Starting DelayedDownloadMonitoringTimer \| 2021-04-08 16:11:25.453 Starting HDTimeoutTimer \| 2021-04-08 16:11:25.453 Added historical Intraday data request for MNQM21_FUT_CME to the queue. \| 2021-04-08 16:11:25.453 Intraday data recording state for symbol MNQM21_FUT_CME is set to download 'Pending'. \| 2021-04-08 16:11:25.453 Triggering next historical data download in queue. \| 2021-04-08 16:11:25.454 Delaying start of download for MNQM21_FUT_CME \| 2021-04-08 16:11:25.454 HD Request # 2 \| Downloading Intraday chart data for MNQM21_FUT_CME to the file MNQM21_FUT_CME.scid. Service: cme \| 2021-04-08 16:11:27.453 HD Request # 2 \| Download start date-time: 2021-04-08 05:07:26.000000. File last date-time: 2021-04-08 05:07:26.000000 \| 2021-04-08 16:11:27.454 HD Request # 2 \| Using server: ds21.sierracharts.com port 10149 \| 2021-04-08 16:11:27.454 Socket (4) \| Creating socket. \| 2021-04-08 16:11:27.454 Socket (4) \| New receive buffer size: 5242880 \| 2021-04-08 16:11:27.454 Socket (4) \| Connecting to IP: 216.1.90.129. \| 2021-04-08 16:11:27.454 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2021-04-08 16:11:28.074 HD Request # 2 \| Sending historical data logon request message. \| 2021-04-08 16:11:28.074 HD Request # 2 \| Requesting Intraday data. Start date-time: 2021-04-08 05:07:26. Record interval: 1. Symbol: MNQM21 \| 2021-04-08 16:11:28.741 MNQM21_FUT_CME [CBV][M] 1 Min #2 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-04-08 16:11:28.943 HD Request # 2 \| Decompressing data. \| 2021-04-08 16:11:28.977 HD Request # 2 \| Receiving Intraday data for MNQM21_FUT_CME starting at 2021-04-08 05:07:26.327000 \| 2021-04-08 16:11:29.762 HD Request # 2 \| Timestamp of first Intraday data file record written: 2021-04-08 05:07:26.327000 \| 2021-04-08 16:11:30.490 Socket (4) \| CloseSocket call. \| 2021-04-08 16:11:30.491 Historical data download thread signaled to stop. \| 2021-04-08 16:11:30.491 Socket (4) \| Shutdown started. Waiting for graceful close. \| 2021-04-08 16:11:30.492 HD Request # 2 \| Received 33322 records from 2021-04-08 05:07:26.327000 to 2021-04-08 16:11:28.049000 (11.1 hours) and wrote 33322 records for MNQM21_FUT_CME \| 2021-04-08 16:11:30.492 HD Request # 2 \| Add time&sales data \| Remembered last file record date-time: 2021-04-08 20:11:28.049000 \| 2021-04-08 16:11:30.492 HD Request # 2 \| Completion time: 3s \| 2021-04-08 16:11:30.492 HD Request # 2 \| Intraday data download complete for MNQM21_FUT_CME. Unique request ID: 2 \| 2021-04-08 16:11:30.492 Removing historical data download ID 2. \| 2021-04-08 16:11:30.492 Real-time Intraday chart data file updates started for MNQM21_FUT_CME \| 2021-04-08 16:11:30.492 Opened cached Intraday file: C:\SierraChart\Data\MNQM21_FUT_CME.scid. Thread ID: 31172 \| 2021-04-08 16:11:30.493 Intraday chart data file opened for MNQM21_FUT_CME \| 2021-04-08 16:11:30.493 HD Request # 2 \| Enabling Intraday chart updating for symbol. \| 2021-04-08 16:11:30.493 Triggering next historical data download in queue. \| 2021-04-08 16:11:30.493 No download requests in the queue to start downloads for. \| 2021-04-08 16:11:30.493 Socket (4) \| Socket gracefully closed by remote side. \| 2021-04-08 16:11:30.727 Socket (4) \| Closed. \| 2021-04-08 16:11:30.728 MNQM21_FUT_CME [CBV][M] Renko 10t #7 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-04-08 16:11:32.911 File >> Disconnect selected. \| 2021-04-08 16:11:53.432 SC/TT Futures Order Routing \| Waiting for socket receive thread to end \| 2021-04-08 16:11:53.433 DTC Client socket (1) \| CloseSocket call. \| 2021-04-08 16:11:53.433 SC DTC Delayed Exchange Data \| Waiting for socket receive thread to end \| 2021-04-08 16:11:53.433 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2021-04-08 16:11:53.433 DTC Client socket (2) \| CloseSocket call. \| 2021-04-08 16:11:53.433 DTC Client socket (2) \| Max send buffers used during socket life: 4 \| 2021-04-08 16:11:53.433 DTC Client socket (2) \| Max send buffer size during socket life: 414 \| 2021-04-08 16:11:53.433 SC DTC Delayed Exchange Data \| Disconnected from the server. \| 2021-04-08 16:11:53.433 SC/TT Futures Order Routing \| Disconnected. \| 2021-04-08 16:11:53.433 DTC Client socket (2) \| Shutdown started. Waiting for graceful close. \| 2021-04-08 16:11:53.434 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2021-04-08 16:11:53.671 DTC Client socket (1) \| Closed. \| 2021-04-08 16:11:53.671 SC/TT Futures Order Routing \| Connecting to the server futurestrading2.sierracharts.com. Port 11098 \| 2021-04-08 16:12:01.930 DTC Client socket (1) \| Creating socket. Using TLS 1.2. \| 2021-04-08 16:12:01.960 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2021-04-08 16:12:01.960 DTC Client socket (1) \| Connecting to IP: 208.185.224.129. \| 2021-04-08 16:12:01.960 SC/TT Futures Order Routing \| Network connection to server complete. \| 2021-04-08 16:12:02.203 SC/TT Futures Order Routing \| Starting socket receive thread. \| 2021-04-08 16:12:02.203 SC/TT Futures Order Routing \| Sending encoding request to server: Binary VLS. Compression: none \| 2021-04-08 16:12:02.204 SC/TT Futures Order Routing \| Setting DTC encoding to Binary VLS \| 2021-04-08 16:12:02.924 SC/TT Futures Order Routing \| Sending logon request message. \| 2021-04-08 16:12:02.924 SC/TT Futures Order Routing \| Received logon response. \| 2021-04-08 16:12:03.163 SC/TT Futures Order Routing \| Server Name: SC DTC Server. \| 2021-04-08 16:12:03.163 SC/TT Futures Order Routing \| Server protocol version: 8. Client protocol version: 8 \| 2021-04-08 16:12:03.163 SC/TT Futures Order Routing \| Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading\|SymbolSettings=trading_technologies_v2.trading. \| 2021-04-08 16:12:03.163 SC/TT Futures Order Routing \| Trading is supported. \| 2021-04-08 16:12:03.163 SC/TT Futures Order Routing \| Order cancel and replace is supported. \| 2021-04-08 16:12:03.163 SC/TT Futures Order Routing \| OCO Orders supported. \| 2021-04-08 16:12:03.163 SC/TT Futures Order Routing \| Bracket Orders supported. \| 2021-04-08 16:12:03.163 SC/TT Futures Order Routing \| Connected to server complete. \| 2021-04-08 16:12:03.163 Triggering next historical data download in queue. \| 2021-04-08 16:12:03.164 Triggering next historical data download in queue. \| 2021-04-08 16:12:03.164 Triggering next historical data download in queue. \| 2021-04-08 16:12:03.164 Triggering next historical data download in queue. \| 2021-04-08 16:12:03.164 Subscribing to symbol for symbol alert. ZNH21_FUT_CBOT \| 2021-04-08 16:12:03.164 Mapping ZNH21_FUT_CBOT to ZNH21. Service code: cbot \| 2021-04-08 16:12:03.164 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: ZNH21_FUT_CBOT (ZNH21). ID: 1 Service code: cbot \| 2021-04-08 16:12:03.164 SC DTC Delayed Exchange Data \| Connecting to the server ds12-2.sierracharts.com. Port 10044 \| 2021-04-08 16:12:03.164 SC DTC Delayed Exchange Data \| Requesting security definition data for: ZNH21_FUT_CBOT (ZNH21). ID: 1 \| 2021-04-08 16:12:03.164 Subscribing to symbol for symbol alert. ESH21_FUT_CME \| 2021-04-08 16:12:03.164 Mapping ESH21_FUT_CME to ESH21. Service code: cme \| 2021-04-08 16:12:03.164 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: ESH21_FUT_CME (ESH21). ID: 2 Service code: cme \| 2021-04-08 16:12:03.164 SC DTC Delayed Exchange Data \| Requesting security definition data for: ESH21_FUT_CME (ESH21). ID: 2 \| 2021-04-08 16:12:03.164 Subscribing to symbol for symbol alert. CLZ20_FUT_NYMEX \| 2021-04-08 16:12:03.165 Mapping CLZ20_FUT_NYMEX to CLZ20. Service code: nymex \| 2021-04-08 16:12:03.165 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: CLZ20_FUT_NYMEX (CLZ20). ID: 3 Service code: nymex \| 2021-04-08 16:12:03.165 SC DTC Delayed Exchange Data \| Requesting security definition data for: CLZ20_FUT_NYMEX (CLZ20). ID: 3 \| 2021-04-08 16:12:03.165 Subscribing to symbol for symbol alert. CLG21_FUT_NYMEX \| 2021-04-08 16:12:03.165 Mapping CLG21_FUT_NYMEX to CLG21. Service code: nymex \| 2021-04-08 16:12:03.165 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: CLG21_FUT_NYMEX (CLG21). ID: 4 Service code: nymex \| 2021-04-08 16:12:03.165 SC DTC Delayed Exchange Data \| Requesting security definition data for: CLG21_FUT_NYMEX (CLG21). ID: 4 \| 2021-04-08 16:12:03.165 Subscribing to symbol for symbol alert. NQM21_FUT_CME \| 2021-04-08 16:12:03.165 Mapping NQM21_FUT_CME to NQM21. Service code: cme \| 2021-04-08 16:12:03.165 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: NQM21_FUT_CME (NQM21). ID: 5 Service code: cme \| 2021-04-08 16:12:03.165 SC DTC Delayed Exchange Data \| Requesting security definition data for: NQM21_FUT_CME (NQM21). ID: 5 \| 2021-04-08 16:12:03.165 Updated verified funded futures trading account ending date to: 2021-05-08 20:12:03 \| 2021-04-08 16:12:03.165 DTC Client socket (4) \| Creating socket. \| 2021-04-08 16:12:03.165 DTC Client socket (4) \| New receive buffer size: 5242880 \| 2021-04-08 16:12:03.165 DTC Client socket (4) \| Connecting to IP: 204.15.197.13. \| 2021-04-08 16:12:03.165 No download requests in the queue to start downloads for. \| 2021-04-08 16:12:03.166 No download requests in the queue to start downloads for. \| 2021-04-08 16:12:03.166 No download requests in the queue to start downloads for. \| 2021-04-08 16:12:03.166 No download requests in the queue to start downloads for. \| 2021-04-08 16:12:03.166 Mapping MNQM21_FUT_CME to MNQM21. Service code: cme \| 2021-04-08 16:12:03.370 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: MNQM21_FUT_CME (MNQM21). ID: 6 Service code: cme \| 2021-04-08 16:12:03.370 SC DTC Delayed Exchange Data \| Requesting security definition data for: MNQM21_FUT_CME (MNQM21). ID: 6 \| 2021-04-08 16:12:03.370 Added historical Intraday data request for MNQM21_FUT_CME to the queue. \| 2021-04-08 16:12:03.370 Intraday data recording state for symbol MNQM21_FUT_CME is set to download 'Pending'. \| 2021-04-08 16:12:03.370 Triggering next historical data download in queue. \| 2021-04-08 16:12:03.370 Delaying start of download for MNQM21_FUT_CME \| 2021-04-08 16:12:03.382 SC DTC Delayed Exchange Data \| Network connection to server complete. \| 2021-04-08 16:12:03.429 SC DTC Delayed Exchange Data \| Starting socket receive thread. \| 2021-04-08 16:12:03.429 SC DTC Delayed Exchange Data \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-04-08 16:12:03.429 Mapping MNQU21_FUT_CME to MNQU21. Service code: cme \| 2021-04-08 16:12:03.510 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: MNQU21_FUT_CME (MNQU21). ID: 7 Service code: cme \| 2021-04-08 16:12:03.510 SC DTC Delayed Exchange Data \| Requesting security definition data for: MNQU21_FUT_CME (MNQU21). ID: 7 \| 2021-04-08 16:12:03.510 Mapping MNQZ21_FUT_CME to MNQZ21. Service code: cme \| 2021-04-08 16:12:03.510 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: MNQZ21_FUT_CME (MNQZ21). ID: 8 Service code: cme \| 2021-04-08 16:12:03.510 SC DTC Delayed Exchange Data \| Requesting security definition data for: MNQZ21_FUT_CME (MNQZ21). ID: 8 \| 2021-04-08 16:12:03.510 Mapping ESZ20_FUT_CME to ESZ20. Service code: cme \| 2021-04-08 16:12:03.510 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: ESZ20_FUT_CME (ESZ20). ID: 9 Service code: cme \| 2021-04-08 16:12:03.510 SC DTC Delayed Exchange Data \| Requesting security definition data for: ESZ20_FUT_CME (ESZ20). ID: 9 \| 2021-04-08 16:12:03.510 Mapping ESM21_FUT_CME to ESM21. Service code: cme \| 2021-04-08 16:12:03.510 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: ESM21_FUT_CME (ESM21). ID: 10 Service code: cme \| 2021-04-08 16:12:03.510 SC DTC Delayed Exchange Data \| Requesting security definition data for: ESM21_FUT_CME (ESM21). ID: 10 \| 2021-04-08 16:12:03.510 Mapping NQH21_FUT_CME to NQH21. Service code: cme \| 2021-04-08 16:12:03.510 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: NQH21_FUT_CME (NQH21). ID: 11 Service code: cme \| 2021-04-08 16:12:03.510 SC DTC Delayed Exchange Data \| Requesting security definition data for: NQH21_FUT_CME (NQH21). ID: 11 \| 2021-04-08 16:12:03.510 SC DTC Delayed Exchange Data \| Setting DTC encoding to Binary VLS \| 2021-04-08 16:12:03.703 SC DTC Delayed Exchange Data \| Sending logon request message. \| 2021-04-08 16:12:03.703 SC DTC Delayed Exchange Data \| Received logon response. \| 2021-04-08 16:12:04.515 SC DTC Delayed Exchange Data \| Server Name: SC Realtime Server. \| 2021-04-08 16:12:04.515 SC DTC Delayed Exchange Data \| Server protocol version: 8. Client protocol version: 8 \| 2021-04-08 16:12:04.515 SC DTC Delayed Exchange Data \| Successfully connected. \| 2021-04-08 16:12:04.515 SC DTC Delayed Exchange Data \| Trading is not supported. \| 2021-04-08 16:12:04.515 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: CLG21_FUT_NYMEX -> CLG21 \| 2021-04-08 16:12:04.515 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: CLZ20_FUT_NYMEX -> CLZ20 \| 2021-04-08 16:12:04.515 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: ESH21_FUT_CME -> ESH21 \| 2021-04-08 16:12:04.515 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: ESM21_FUT_CME -> ESM21 \| 2021-04-08 16:12:04.515 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: ESZ20_FUT_CME -> ESZ20 \| 2021-04-08 16:12:04.515 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: MNQM21_FUT_CME -> MNQM21 \| 2021-04-08 16:12:04.515 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: MNQU21_FUT_CME -> MNQU21 \| 2021-04-08 16:12:04.515 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: MNQZ21_FUT_CME -> MNQZ21 \| 2021-04-08 16:12:04.515 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: NQH21_FUT_CME -> NQH21 \| 2021-04-08 16:12:04.515 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: NQM21_FUT_CME -> NQM21 \| 2021-04-08 16:12:04.515 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: ZNH21_FUT_CBOT -> ZNH21 \| 2021-04-08 16:12:04.515 SC DTC Delayed Exchange Data \| Real-time data for symbol CLG21_FUT_NYMEX is currently unavailable. \| 2021-04-08 16:12:04.861 SC DTC Delayed Exchange Data \| Received security definition for symbol CLG21_FUT_NYMEX \| 2021-04-08 16:12:04.861 SC DTC Delayed Exchange Data \| Real-time data for symbol CLZ20_FUT_NYMEX is currently unavailable. \| 2021-04-08 16:12:04.861 SC DTC Delayed Exchange Data \| Received security definition for symbol CLZ20_FUT_NYMEX \| 2021-04-08 16:12:04.861 SC DTC Delayed Exchange Data \| Real-time data for symbol ESH21_FUT_CME is currently unavailable. \| 2021-04-08 16:12:04.861 SC DTC Delayed Exchange Data \| Received security definition for symbol ESH21_FUT_CME \| 2021-04-08 16:12:04.861 SC DTC Delayed Exchange Data \| Received security definition for symbol ESM21_FUT_CME \| 2021-04-08 16:12:04.861 SC DTC Delayed Exchange Data \| Real-time data for symbol ESZ20_FUT_CME is currently unavailable. \| 2021-04-08 16:12:04.861 SC DTC Delayed Exchange Data \| Received security definition for symbol ESZ20_FUT_CME \| 2021-04-08 16:12:04.861 SC DTC Delayed Exchange Data \| Received security definition for symbol MNQM21_FUT_CME \| 2021-04-08 16:12:04.861 SC DTC Delayed Exchange Data \| Received security definition for symbol MNQU21_FUT_CME \| 2021-04-08 16:12:04.861 SC DTC Delayed Exchange Data \| Received security definition for symbol MNQZ21_FUT_CME \| 2021-04-08 16:12:04.861 SC DTC Delayed Exchange Data \| Real-time data for symbol NQH21_FUT_CME is currently unavailable. \| 2021-04-08 16:12:04.861 SC DTC Delayed Exchange Data \| Received security definition for symbol NQH21_FUT_CME \| 2021-04-08 16:12:04.861 SC DTC Delayed Exchange Data \| Received security definition for symbol NQM21_FUT_CME \| 2021-04-08 16:12:04.861 SC DTC Delayed Exchange Data \| Real-time data for symbol ZNH21_FUT_CBOT is currently unavailable. \| 2021-04-08 16:12:04.861 SC DTC Delayed Exchange Data \| Received security definition for symbol ZNH21_FUT_CBOT \| 2021-04-08 16:12:04.862 HD Request # 3 \| Downloading Intraday chart data for MNQM21_FUT_CME to the file MNQM21_FUT_CME.scid. Service: cme \| 2021-04-08 16:12:09.470 HD Request # 3 \| Download start date-time: 2021-04-08 16:11:28.000000. File last date-time: 2021-04-08 16:11:28.049000 \| 2021-04-08 16:12:09.472 HD Request # 3 \| Using server: ds23.sierracharts.com port 10150 \| 2021-04-08 16:12:09.473 Socket (5) \| Creating socket. \| 2021-04-08 16:12:09.488 Socket (5) \| New receive buffer size: 5242880 \| 2021-04-08 16:12:09.489 Socket (5) \| Connecting to IP: 216.1.90.130. \| 2021-04-08 16:12:09.489 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2021-04-08 16:12:10.118 HD Request # 3 \| Sending historical data logon request message. \| 2021-04-08 16:12:10.118 HD Request # 3 \| Requesting Intraday data. Start date-time: 2021-04-08 16:11:28. Record interval: 1. Symbol: MNQM21 \| 2021-04-08 16:12:10.802 HD Request # 3 \| Decompressing data. \| 2021-04-08 16:12:11.040 HD Request # 3 \| Receiving Intraday data for MNQM21_FUT_CME starting at 2021-04-08 16:11:28.049000 \| 2021-04-08 16:12:11.041 Socket (5) \| CloseSocket call. \| 2021-04-08 16:12:11.042 Socket (5) \| Shutdown started. Waiting for graceful close. \| 2021-04-08 16:12:11.042 Historical data download thread signaled to stop. \| 2021-04-08 16:12:11.042 HD Request # 3 \| Timestamp of first Intraday data file record written: 2021-04-08 16:11:28.049000 \| 2021-04-08 16:12:11.042 HD Request # 3 \| Received 27 records from 2021-04-08 16:11:28.049000 to 2021-04-08 16:12:06.139000 (38.1 seconds) and wrote 27 records for MNQM21_FUT_CME \| 2021-04-08 16:12:11.043 HD Request # 3 \| Add time&sales data \| Remembered last file record date-time: 2021-04-08 20:12:06.139000 \| 2021-04-08 16:12:11.044 HD Request # 3 \| Completion time: 2s \| 2021-04-08 16:12:11.044 HD Request # 3 \| Intraday data download complete for MNQM21_FUT_CME. Unique request ID: 3 \| 2021-04-08 16:12:11.044 Removing historical data download ID 3. \| 2021-04-08 16:12:11.044 Real-time Intraday chart data file updates started for MNQM21_FUT_CME \| 2021-04-08 16:12:11.044 Opened cached Intraday file: C:\SierraChart\Data\MNQM21_FUT_CME.scid. Thread ID: 31172 \| 2021-04-08 16:12:11.045 Intraday chart data file opened for MNQM21_FUT_CME \| 2021-04-08 16:12:11.045 HD Request # 3 \| Enabling Intraday chart updating for symbol. \| 2021-04-08 16:12:11.045 Triggering next historical data download in queue. \| 2021-04-08 16:12:11.045 No download requests in the queue to start downloads for. \| 2021-04-08 16:12:11.045 Socket (5) \| Socket gracefully closed by remote side. \| 2021-04-08 16:12:11.282 Socket (5) \| Closed. \| 2021-04-08 16:12:11.282 The message log has been sent to support. \| 2021-04-08 16:13:30.709 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (5) \| Creating socket. Using TLS 1.2. \| 2021-04-08 16:13:30.709 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (5) \| New receive buffer size: 32768 \| 2021-04-08 16:13:30.709 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (5) \| Connecting to IP: 46.4.97.203. \| 2021-04-08 16:13:30.710 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm \| 2021-04-08 16:13:34.090 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (5) \| CloseSocket call. \| 2021-04-08 16:13:34.339 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (5) \| Shutdown started. Waiting for graceful close. \| 2021-04-08 16:13:34.340 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (5) \| Socket gracefully closed by remote side. \| 2021-04-08 16:13:34.665 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (5) \| Closed. \| 2021-04-08 16:13:34.665 Saved Chartbook: DB NQ.Cht. Time: 0.0012 seconds. \| 2021-04-08 16:14:10.719 DTC Client socket (2) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2021-04-08 16:14:12.476 DTC Client socket (2) \| Closed. \| 2021-04-08 16:14:12.476 DTC Client socket (2) \| Deleting network socket now after delay. \| 2021-04-08 16:14:42.487

[2021-04-08 21:12:53] #14 [Go To First Post]
John - SC Support - Posts: 30976
Here is the problem: Allow Support for Sierra Chart Data Feeds is disabled Therefore, you were getting delayed data, but what you were seeing was that the historical data had downloaded, therefore it was showing you a price from 10 minute prior. Do the following: 1. Go to File >> Data/Trade Service Settings and select the tab at the top for Common Settings and then click on the No beside the entry for Allow Support for Sierra Chart Data Feeds to change it to a Yes. 2. Select OK to close that window. 3. Select File >> Disconnect 4. Select File >> Connect to Data Feed. You should be all set. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-04-08 22:43:07] #15 [Go To First Post]
User435067 - Posts: 13
Hi, This has finally fixed the problem. Reviewing the Message Log to pin point the problem was a much more efficient way of resolving the issue. Thanks

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