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Date/Time: Sat, 01 Apr 2023 04:19:15 +0000



Chart Data Not Updating (delayed) - US Equities Feed

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[2021-04-05 14:16:26]
User636370 - Posts: 18
Hi,

I've subscribed to the US Equities feed. Signed releases. And, last week it looked like I was good to go.

But today, I'm not receiving data again.

It looks like I'm current on everything. No notices that I need to attend to anything.

Within SC > File > Data/Trade Service Settings I have 'SC Data - All Services' selected.

What am I missing?

Thank you!
[2021-04-05 16:36:58]
John - SC Support - Posts: 23339
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-04-05 16:52:35]
User636370 - Posts: 18
Thanks.

I've followed the instructions, and the symbol used is 'CEMI'

I sent the log file via the 'Send For Analysis' option within Message Log referencing this message thread.
[2021-04-05 18:05:47]
John - SC Support - Posts: 23339
For some reason the Vendor of Record (barchart) has tagged you as a Professional, although you have only signed up for the Non-Professional feed. We are checking with them on this for you.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-04-05 19:01:13]
User636370 - Posts: 18
Ah, I see.

Hopefully, I did not mistakenly sign disclosure as a 'Profissional Trader' thanks for your help on this!
[2021-04-05 20:07:42]
John - SC Support - Posts: 23339
barchart has updated your status to Non-Professional, so you should be good now and receiving the real-time data for the U.S. Equities.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-04-05 20:11:07]
User636370 - Posts: 18
Excellent! You guys rock.

Thanks again!

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