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Date/Time: Thu, 28 Mar 2024 13:54:09 +0000



delayed data when I should have real time data

View Count: 526

[2021-04-01 16:13:24]
User906585 - Posts: 35
why now. why you guys make this so complicated. I was having real time data. why did it change. followed all the links that talk about data n can not figure what to do to not have delayed data.
[2021-04-01 18:20:05]
John - SC Support - Posts: 30404
You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following:
Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-04-02 16:47:51]
User906585 - Posts: 35
Ok I follow you on what the CME is requiring. I dont know what u guys want me to change on step 3. Set the Service setting to your Trading service. Refer to the Supported Data and Trading Services section for links to complete instructions for connecting to each of the supported Trading services. Make sure you are connecting Sierra Chart to your live Trading account. I have AMP and I also have an account with TD ameritrade. What do I need to change on this step when i open up sierra. I dont have an option for AMP which is how i started with u guys. Also what do i need to do so I dont have to do this every month. Have you guys consider putting videos of all this. I am absolutely sure i am not the only one who is confused by all this steps.
[2021-04-02 16:58:31]
John - SC Support - Posts: 30404
AMP should have set you up with a CQG account for your order routing. If you do not have this information, then check with AMP. This will be the account you need to connect to at least once a month to verify that you have a funded futures trading account to satisfy the CME Group.

Once you have the CQG information, then follow these instructions to setup your Sierra Chart to connect to CQG:
CQG Trading Platform Service: Setup Instructions

If you will not stay connected to CQG, then change your service back to SC Data - All Services in File >> Data/Trade Service Settings >> Current Selected Service.

Otherwise, just leave the service as it is.

At the end of all of the above, open your Chartbooks and select Edit >> Translate Symbols to Current Service to make sure that you have the proper symbols for the given current service.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-04-02 17:21:15]
User906585 - Posts: 35
Amp was having problems and was set up with CQG but i never received the password. What other option do i have to get back to real time. Base on what u previously posted is that all i need to do is leave it as sc data all services and then edit translate symbols but still getting delayed data
[2021-04-02 17:45:00]
User906585 - Posts: 35
i have a futures account and stocks, options with td ameritrade and a regular trading account with merrill edge. would u guide me if it is possible to link any of them to prove i have a trading account and not have to deal with this issue.
[2021-04-02 18:26:54]
John - SC Support - Posts: 30404
We do not have support for either TD Ameritrade or Merrill. It would have to be your CQG account with AMP.

Once you get that information, follow these instructions to connect to that account:
CQG Trading Platform Service: Setup Instructions

You can then change back to SC Data - All Services after that.

This is all necessary in order to comply with the CME Group rule that you have to have a trading account in order to be considered a Non-Professional for the exchange fees.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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