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Direct MessagesDate/Time: Sun, 05 May 2024 00:58:48 +0000
Can't trade my AMP account through SC Trading Window.
View Count: 459
| [2021-03-09 21:56:57] |
| User294500 - Posts: 29 |
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For days I have been waiting for a SC reply to my Support Board request for help getting my ability to trade through AMP working ?? Still getting messages about TT issues. SIM works. Although there is often many seconds delay. I would like to subscribe to equities real time data that works with my Denali data. I am forced to use my IB account to trade. Burnie Williams Little River SC 29566 |
| [2021-03-09 22:12:36] |
| John - SC Support - Posts: 31362 |
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We are sorry that we missed your other post. If you are getting messages related to TT, then that tells us that you have not gone through the setup to change your Sierra Chart to CQG. If you still want to do this, then here are the instructions: TT Based Order Routing Service: TT Interruption | Post: 252374 If, instead, you want to connect to IB, then here are the Setup Instructions to do so: Interactive Brokers Trading Service: Setup Instructions In order to get U.S. Equities data, you need the Sierra Chart Exchange Data Feed. This is separate from the Denali Exchange Data Feed. Refer to the general information (including Setup Instructions) on this page: Sierra Chart Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-10 02:17:14] |
| User294500 - Posts: 29 |
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When I first signed up for SC I got CQG. I quickly found CQG was limited so I moved to Denali for its considerable improved capabilities. So why would I want to go back to CQG ?? AMP assures me that order placement issues are not AMPs Burnie Williams |
| [2021-03-10 15:12:44] |
| John - SC Support - Posts: 31362 |
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Unfortunately, AMP is no longer supporting the Sierra Chart Order Routing Service. That is why AMP has now changed your account back to using CQG for order routing with them. Therefore, you would need to change your Sierra Chart setup to connect to CQG. If you want to continue to use the Sierra Chart Order Routing service, then you would need to change your broker. You will find a partial list of brokers that support the service at Step #2 in the Setup Instructions here: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions If you are staying with AMP, then you will need to make the change to your setup to CQG. Again, here are the instructions to do so: TT Based Order Routing Service: TT Interruption | Post: 252374 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-10 19:20:15] |
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You will still be using the Denali Exchange Data Feed for market data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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