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Cant update sierra charts past version 2195

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[2021-03-09 16:10:33] #1 [Go To First Post]
User431511 - Posts: 18
Hi, I cant seem to update sierra charts past version 2195. When I do I get the message SierraChart_65.exe has stopped working.. check online for a solution and close the program. Can you help resolve this issue Thanks Reading Internal Order ID file. \| 2021-03-09 10:10:25.004 Reading Trade Orders file. \| 2021-03-09 10:10:25.049 Reading Trade Positions file. \| 2021-03-09 10:10:25.050 Reading Account Balance file. \| 2021-03-09 10:10:25.050 UDPListener (1072). Port 22903 \| Listening on UDP port 22903. \| 2021-03-09 10:10:25.061 Software version: 2195 64-bit \| 2021-03-09 10:10:25.061 Primary Thread ID: 2388 \| 2021-03-09 10:10:25.061 Usage end date: 2021-04-10 \| 2021-03-09 10:10:25.061 Enabled for: Sierra Chart Historical Data Service. \| 2021-03-09 10:10:25.061 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2021-03-09 10:10:25.061 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-03-09 10:10:25.061 Current selected Data/Trading service: CQG WebAPI \| 2021-03-09 10:10:25.061 Custom symbol settings values: disabled \| 2021-03-09 10:10:25.061 Chart Update Interval: 500 \| 2021-03-09 10:10:25.061 Intraday Data Storage Time Unit: 0 \| 2021-03-09 10:10:25.061 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2021-03-09 10:10:25.061 2021-03-09 09:10:25 Local computer time in UTC \| 2021-03-09 10:10:25.061 2021-03-09 10:10:25 Local computer time in SC Time Zone \| 2021-03-09 10:10:25.061 2021-03-09 09:10:24 Server time in UTC \| 2021-03-09 10:10:25.061 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2021-03-09 10:10:25.061 Program path: C:\SierraChart\ \| 2021-03-09 10:10:25.061 Data Files path: C:\SierraChart\Data\ \| 2021-03-09 10:10:25.061 OS Version Number: 6.1 \| 2021-03-09 10:10:25.061 Locale Setting: C \| 2021-03-09 10:10:25.061 DLLs: sst_AutoTradingOnSignal.dll, sst_AutoTradingOnSignal_2151.dll, sst_AutoTradingOnSignal_2151_64.dll, sst_AutoTradingOnSignal_64.dll, sst_FreeBundle.dll, sst_FreeBundle_2151.dll, sst_FreeBundle_2151_64.dll, sst_FreeBundle_64.dll, sst_robertjames_bundle.dll, sst_robertjames_bundle_2151_64.dll, sst_robertjames_bundle_64.dll, sst_robertjames_flipzones (4).dll, sst_robertjames_linedraw-final (1).dll, sst_robertjames_two_64 (2).dll, sst_robert_signal_2151_64.dll, sst_robert_signal_64.dll, SST_Signal_64.dll, UserContributedStudies.dll \| 2021-03-09 10:10:25.061 Allowed protected custom studies: SST_AutoTrading, SST_FreeBundle, SST_Robert, SST_RobertJames, SST_Signal \| 2021-03-09 10:10:25.061 Created the DTC Protocol server. \| 2021-03-09 10:10:25.083 DTC Protocol Server listening on port 11099. \| 2021-03-09 10:10:25.084 Created the DTC Protocol historical data server. \| 2021-03-09 10:10:25.084 HD Server Manager \| Listening on port 11098 \| 2021-03-09 10:10:25.085 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. \| 2021-03-09 10:10:25.085 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2021-03-09 10:10:25.106 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2021-03-09 10:10:25.442 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2021-03-09 10:10:25.442 Received 5 login tokens. \| 2021-03-09 10:10:26.183 Symbol settings MD5 received. Request ID: 1. \| 2021-03-09 10:10:26.598 Symbol settings are up-to-date for cqg. \| 2021-03-09 10:10:26.598 CQG WebAPI \| Connecting to server api.cqg.com \| 2021-03-09 10:10:31.591 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2021-03-09 10:10:31.591 CQG WebSocket socket (1) \| Creating socket. Using TLS 1.2. \| 2021-03-09 10:10:32.061 CQG WebSocket socket (1) \| New receive buffer size: 5242880 \| 2021-03-09 10:10:32.061 CQG WebSocket socket (1) \| Connecting to IP: 203.192.64.152. \| 2021-03-09 10:10:32.061 CQG WebSocket \| Opening WebSocket. \| 2021-03-09 10:10:32.116 CQG WebSocket \| Sending WebSocket handshake. \| 2021-03-09 10:10:32.116 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-03-09 10:10:32.236 CQG WebSocket \| Server header \| Connection: upgrade \| 2021-03-09 10:10:32.236 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: p6ej5OP58QNrst++VKJf7Nq4Hrk= \| 2021-03-09 10:10:32.236 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2021-03-09 10:10:32.236 CQG WebSocket \| Server header \| Upgrade: websocket \| 2021-03-09 10:10:32.236 CQG WebSocket \| Server header \| \| 2021-03-09 10:10:32.236 CQG WebSocket \| Web socket state is now open. \| 2021-03-09 10:10:32.236 CQG WebAPI \| WebSocket connected. \| 2021-03-09 10:10:32.236 CQG WebAPI \| Sending market data logon message. \| 2021-03-09 10:10:32.236 CQG WebAPI \| Base Time: 2021-02-28T20:32:47. 2021-02-28 20:32:47 \| 2021-03-09 10:10:32.956 CQG WebAPI \| Logon successful. Session Token = rzJTiaWkPoFMBMmPWVN/FaBEIZwWM89rhww6miTMZ+cQzOy7gtpKjsqSJUPXaupEm8mqT5VdFCo \| 2021-03-09 10:10:32.956 CQG WebAPI \| Connected to server complete. \| 2021-03-09 10:10:32.956 Triggering next historical data download in queue. \| 2021-03-09 10:10:32.956 Triggering next historical data download in queue. \| 2021-03-09 10:10:32.956 Triggering next historical data download in queue. \| 2021-03-09 10:10:32.956 Triggering next historical data download in queue. \| 2021-03-09 10:10:32.956 Updated verified funded futures trading account ending date to: 2021-04-08 09:10:33 \| 2021-03-09 10:10:32.956 CQG WebAPI \| Sending Trade Accounts request message. \| 2021-03-09 10:10:32.956 CQG WebAPI \| Brokerage name: AMP. Account Name: 107641 \| 2021-03-09 10:10:33.041 CQG WebAPI \| Sending collateral subscribe request. \| 2021-03-09 10:10:33.041 CQG WebAPI \| Sending positions subscribe request. RequestID: 726289 \| 2021-03-09 10:10:37.957 CQG WebAPI \| Sending orders subscribe request. RequestID=726290 \| 2021-03-09 10:10:37.957 The message log has been sent to support. \| 2021-03-09 10:11:18.924 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| Creating socket. Using TLS 1.2. \| 2021-03-09 10:11:18.924 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| New receive buffer size: 5242880 \| 2021-03-09 10:11:18.924 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| Connecting to IP: 46.4.97.203. \| 2021-03-09 10:11:18.924 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm \| 2021-03-09 10:11:20.733 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| CloseSocket call. \| 2021-03-09 10:11:20.982 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| 0 bytes remaining in receive buffer when socket closed. \| 2021-03-09 10:11:20.982 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| Shutdown started. Waiting for graceful close. \| 2021-03-09 10:11:20.982 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| Socket gracefully closed by remote side. \| 2021-03-09 10:11:21.320 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| Closed. \| 2021-03-09 10:11:21.320

[2021-03-09 18:43:23] #2 [Go To First Post]
John - SC Support - Posts: 31379
We are confused. Are you having a problem with the Installer or with the Sierra Chart software? Or is it when you select Help >> Download Current Version? SierraChart_64.exe is the actual Sierra Chart executable. But the Message Log you provided is for version 2195 and does not show any issues. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-09 19:11:41] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode And then try updating again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-09 19:11:46

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