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Post From: Cant update sierra charts past version 2195

[2021-03-09 16:10:33] Link To Thread - Link To Post [Go To First Post]
User431511 - Posts: 18
Hi, I cant seem to update sierra charts past version 2195. When I do I get the message SierraChart_65.exe has stopped working.. check online for a solution and close the program. Can you help resolve this issue Thanks Reading Internal Order ID file. \| 2021-03-09 10:10:25.004 Reading Trade Orders file. \| 2021-03-09 10:10:25.049 Reading Trade Positions file. \| 2021-03-09 10:10:25.050 Reading Account Balance file. \| 2021-03-09 10:10:25.050 UDPListener (1072). Port 22903 \| Listening on UDP port 22903. \| 2021-03-09 10:10:25.061 Software version: 2195 64-bit \| 2021-03-09 10:10:25.061 Primary Thread ID: 2388 \| 2021-03-09 10:10:25.061 Usage end date: 2021-04-10 \| 2021-03-09 10:10:25.061 Enabled for: Sierra Chart Historical Data Service. \| 2021-03-09 10:10:25.061 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2021-03-09 10:10:25.061 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-03-09 10:10:25.061 Current selected Data/Trading service: CQG WebAPI \| 2021-03-09 10:10:25.061 Custom symbol settings values: disabled \| 2021-03-09 10:10:25.061 Chart Update Interval: 500 \| 2021-03-09 10:10:25.061 Intraday Data Storage Time Unit: 0 \| 2021-03-09 10:10:25.061 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2021-03-09 10:10:25.061 2021-03-09 09:10:25 Local computer time in UTC \| 2021-03-09 10:10:25.061 2021-03-09 10:10:25 Local computer time in SC Time Zone \| 2021-03-09 10:10:25.061 2021-03-09 09:10:24 Server time in UTC \| 2021-03-09 10:10:25.061 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2021-03-09 10:10:25.061 Program path: C:\SierraChart\ \| 2021-03-09 10:10:25.061 Data Files path: C:\SierraChart\Data\ \| 2021-03-09 10:10:25.061 OS Version Number: 6.1 \| 2021-03-09 10:10:25.061 Locale Setting: C \| 2021-03-09 10:10:25.061 DLLs: sst_AutoTradingOnSignal.dll, sst_AutoTradingOnSignal_2151.dll, sst_AutoTradingOnSignal_2151_64.dll, sst_AutoTradingOnSignal_64.dll, sst_FreeBundle.dll, sst_FreeBundle_2151.dll, sst_FreeBundle_2151_64.dll, sst_FreeBundle_64.dll, sst_robertjames_bundle.dll, sst_robertjames_bundle_2151_64.dll, sst_robertjames_bundle_64.dll, sst_robertjames_flipzones (4).dll, sst_robertjames_linedraw-final (1).dll, sst_robertjames_two_64 (2).dll, sst_robert_signal_2151_64.dll, sst_robert_signal_64.dll, SST_Signal_64.dll, UserContributedStudies.dll \| 2021-03-09 10:10:25.061 Allowed protected custom studies: SST_AutoTrading, SST_FreeBundle, SST_Robert, SST_RobertJames, SST_Signal \| 2021-03-09 10:10:25.061 Created the DTC Protocol server. \| 2021-03-09 10:10:25.083 DTC Protocol Server listening on port 11099. \| 2021-03-09 10:10:25.084 Created the DTC Protocol historical data server. \| 2021-03-09 10:10:25.084 HD Server Manager \| Listening on port 11098 \| 2021-03-09 10:10:25.085 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. \| 2021-03-09 10:10:25.085 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2021-03-09 10:10:25.106 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2021-03-09 10:10:25.442 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2021-03-09 10:10:25.442 Received 5 login tokens. \| 2021-03-09 10:10:26.183 Symbol settings MD5 received. Request ID: 1. \| 2021-03-09 10:10:26.598 Symbol settings are up-to-date for cqg. \| 2021-03-09 10:10:26.598 CQG WebAPI \| Connecting to server api.cqg.com \| 2021-03-09 10:10:31.591 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2021-03-09 10:10:31.591 CQG WebSocket socket (1) \| Creating socket. Using TLS 1.2. \| 2021-03-09 10:10:32.061 CQG WebSocket socket (1) \| New receive buffer size: 5242880 \| 2021-03-09 10:10:32.061 CQG WebSocket socket (1) \| Connecting to IP: 203.192.64.152. \| 2021-03-09 10:10:32.061 CQG WebSocket \| Opening WebSocket. \| 2021-03-09 10:10:32.116 CQG WebSocket \| Sending WebSocket handshake. \| 2021-03-09 10:10:32.116 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-03-09 10:10:32.236 CQG WebSocket \| Server header \| Connection: upgrade \| 2021-03-09 10:10:32.236 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: p6ej5OP58QNrst++VKJf7Nq4Hrk= \| 2021-03-09 10:10:32.236 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2021-03-09 10:10:32.236 CQG WebSocket \| Server header \| Upgrade: websocket \| 2021-03-09 10:10:32.236 CQG WebSocket \| Server header \| \| 2021-03-09 10:10:32.236 CQG WebSocket \| Web socket state is now open. \| 2021-03-09 10:10:32.236 CQG WebAPI \| WebSocket connected. \| 2021-03-09 10:10:32.236 CQG WebAPI \| Sending market data logon message. \| 2021-03-09 10:10:32.236 CQG WebAPI \| Base Time: 2021-02-28T20:32:47. 2021-02-28 20:32:47 \| 2021-03-09 10:10:32.956 CQG WebAPI \| Logon successful. Session Token = rzJTiaWkPoFMBMmPWVN/FaBEIZwWM89rhww6miTMZ+cQzOy7gtpKjsqSJUPXaupEm8mqT5VdFCo \| 2021-03-09 10:10:32.956 CQG WebAPI \| Connected to server complete. \| 2021-03-09 10:10:32.956 Triggering next historical data download in queue. \| 2021-03-09 10:10:32.956 Triggering next historical data download in queue. \| 2021-03-09 10:10:32.956 Triggering next historical data download in queue. \| 2021-03-09 10:10:32.956 Triggering next historical data download in queue. \| 2021-03-09 10:10:32.956 Updated verified funded futures trading account ending date to: 2021-04-08 09:10:33 \| 2021-03-09 10:10:32.956 CQG WebAPI \| Sending Trade Accounts request message. \| 2021-03-09 10:10:32.956 CQG WebAPI \| Brokerage name: AMP. Account Name: 107641 \| 2021-03-09 10:10:33.041 CQG WebAPI \| Sending collateral subscribe request. \| 2021-03-09 10:10:33.041 CQG WebAPI \| Sending positions subscribe request. RequestID: 726289 \| 2021-03-09 10:10:37.957 CQG WebAPI \| Sending orders subscribe request. RequestID=726290 \| 2021-03-09 10:10:37.957 The message log has been sent to support. \| 2021-03-09 10:11:18.924 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| Creating socket. Using TLS 1.2. \| 2021-03-09 10:11:18.924 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| New receive buffer size: 5242880 \| 2021-03-09 10:11:18.924 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| Connecting to IP: 46.4.97.203. \| 2021-03-09 10:11:18.924 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm \| 2021-03-09 10:11:20.733 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| CloseSocket call. \| 2021-03-09 10:11:20.982 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| 0 bytes remaining in receive buffer when socket closed. \| 2021-03-09 10:11:20.982 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| Shutdown started. Waiting for graceful close. \| 2021-03-09 10:11:20.982 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| Socket gracefully closed by remote side. \| 2021-03-09 10:11:21.320 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| Closed. \| 2021-03-09 10:11:21.320