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Direct MessagesDate/Time: Sun, 05 May 2024 16:02:01 +0000
Can't place trades
View Count: 496
| [2021-03-08 16:35:51] |
| User958083 - Posts: 5 |
|
Hey there, I'm unable to place any trades and wondering if you can help. Here is the error message I'm receiving: "SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: Account ac133442 not found. Text: Parent order. Tag: 2TargetsWithBEStop.twconfig. Internal Order ID: 1960. Service Order ID: 5315798. Symbol: MESH21_FUT_CME. Account: AC133442 | 2021-03-08 09:38:22.930 *" After the events with TT routing last month, I let my service package expire. After funding my Amp account again last week, I followed the direction from them to switch over to CQG by filling out a form but subsequently saw the TT issue had been rectified so didn't complete the setup of CQG and, instead, reactivated everything directly through SC this weekend. At this point, if I'm honest, I have no idea where I'm at between SC and Amp, and my account balance in SC isn't updating, and I could use some guidance on what I need to do here to be able to trade again. Thank you in advance, I'm sure these aren't the types of questions you want to be answering. |
| [2021-03-08 19:19:06] |
| John - SC Support - Posts: 31373 |
|
AMP decided to not continue working with TT, therefore the Sierra Chart Order Routing Service with AMP is no longer functional. In order to continue trading with AMP, you will need to switch over to CQG. If they have already sent you CQG credentials, then follow these instructions: TT Based Order Routing Service: TT Interruption | Post: 252374 If you do not have your CQG credentials, then let AMP know and when you get them, follow the instructions above. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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