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Direct MessagesDate/Time: Sun, 05 May 2024 15:38:40 +0000
Data feed issues
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| [2021-03-05 16:24:18] |
| User689040 - Posts: 6 |
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We had our clients on package 3 until the SEC new fees. Since then we have upgraded all of our clients onto package 11, so they wont have to pay the extra fees on their own. Yet, there are gaps in their historical data. How do we get this fixed? Thanks- Wes |
| [2021-03-05 18:26:48] |
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We need to take an individual case regarding "gaps in their historical data". First thing is to refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart And then if there still is a problem follow the below procedure: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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