Support Board

Date/Time: Sat, 18 May 2024 18:25:48 +0000

Post From: Data feed issues

[2021-03-05 18:26:48] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We need to take an individual case regarding "gaps in their historical data". First thing is to refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart And then if there still is a problem follow the below procedure: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing