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Direct MessagesDate/Time: Sun, 05 May 2024 20:14:22 +0000
Sierra Platform Not functioning
View Count: 761
| [2021-03-05 05:23:47] |
| User566913 - Posts: 39 |
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The buttons are not showing, the words are all backwards and missing letters. WHAT THE HELL?
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| [2021-03-05 05:25:35] |
| User566913 - Posts: 39 |
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It will not let me download previous, pre release, or current version. This is exactly what I need to top my day off.............
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| [2021-03-05 05:37:25] |
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In regards to the first post, it sounds like a system issue. Provide a screenshot showing what you are seeing. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage Edit >> Screen Images >> Upload Main Window Image. Paste the link here. Or take your own screenshot and attach it following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-05 05:37:33
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| [2021-03-05 05:42:53] |
| User566913 - Posts: 39 |
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Man, Sierra Chart has been nothing but a blessing to me. I guess it's just my turn to have a bad f&@%&$ day dude...I can't get it to do a damn thing. I'm just going to re install windows and start over again. I dont know what else to do
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| [2021-03-05 05:50:51] |
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Based on your postings, if Sierra Chart is not shutting down, terminate the Sierra Chart process through the Windows task manager. But we do want to see a screenshot of what you are seeing so at least we can get an understanding of it. If it is a system issue, a system restart should be enough or just restarting Sierra Chart. Also run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-05 10:29:43] |
| User566913 - Posts: 39 |
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It will not allow me to do ANYTHING! Never seen anything like this. I cant uplaod a screenshot, cant open support, it will not do anything. price is moving, THAT'S ALL. Man, I missed a whole day of trading man, who wants go through this, man this sucks righteously.
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| [2021-03-05 10:31:50] |
| User566913 - Posts: 39 |
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My whole computer system is messing up behind this shit. It seems like when I updated to new version and switched to Denali Data feed, that's when it all went to hell.....My whole computer system.....
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| [2021-03-05 11:10:32] |
| User566913 - Posts: 39 |
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One of you guys from Sierra Engineering HAS GOT TO REMOTE ASSISTANCE. My whole computer is messing up now and I'm about ready to fuck something up. I don't pay for this shit man. My gotdam whole computer system is fucking up behind your software. Please log on and help me remove this junk so I can switch to a new platform. I can't deal with this. PLEASE HELP ME FIX MY SHIT!!!!!!!!!
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| [2021-03-05 14:36:04] |
| John - SC Support - Posts: 31379 |
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First, restart your computer. Unplug it if you have to. After it restarts, check your disk space and see if you are out of space on the drive where Sierra Chart is located and let us know that status. If your drive space is fine, then start Sierra Chart again and let us know if things are still not working correctly. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-05 15:40:06] |
| User566913 - Posts: 39 |
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I lost EVERYTHING! ... ALL MY STRATEGIES I WROTE...ALL THE WONDERFUL CHART SETTTINGS AND GRAPHS I SET UP ARE ALL GONE, THAT SHIT TOOK MONTHS TO CREATE JUST LIKE I WANTED...I HAD TO RE INSTALL EVERYTHING AND START OVER. I LOST FUCKING EVERYTHING, INCLUDING MONEY FROM NOT BEING ABLE TO TRADE. ..... I LOVE YOUR PLATFORM, BUT YALL LOST SOME MAJOR POINTS ON THIS ONE....I HAVE TO START OVER AGAIN FROM 10 MONTHS AGO DEVELOPING MY ALGORITHMS AND CHART SETTINGS. MY HEART IS BROKE ABOUT THIS MAN. I PUT A LOT OF WORK JUST TO LOOSE IT ALL BEHIND SOFTWARE MISFUNCTIONS, MAN!!!!! |
| [2021-03-05 15:52:08] |
| User566913 - Posts: 39 |
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ALL MY STRATEGIES ARE GONE, GONE, GONE!!!!I'll never be able to get the code back, all I have are the dll files, I can't open the code, I don't know how to rewrite the code, you guys had to help me write a lot of the code, now what do I do? Grown ass man about to fucking cry over here, everything is messed up now. Is there a way to get my strategies back, I'll never be able to code them again by myself? ..... I LOST ALL MY STRATEGIES MAN!!!!! I DON'T HAVE THE .CPP FILES ANYMORE. .... THOSE STRATEGIES WERE GOLDEN MAN!!! |
| [2021-03-05 15:53:13] |
| User566913 - Posts: 39 |
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832.960.1515 ...... CALL ME ASAP.....I NEED TO GET MY FUCKING STRATEGIES BACK!!!!!!!!!! |
| [2021-03-05 16:34:12] |
| User566913 - Posts: 39 |
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Is there a way to open the dll files so I can view the code, if not my strategies are gone for good...
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| [2021-03-05 16:36:05] |
| John - SC Support - Posts: 31379 |
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We just tried calling, but only got a voicemail. We call using Skype, so be sure to allow us to connect. We will try again in a few minutes.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-05 16:50:49] |
| John - SC Support - Posts: 31379 |
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We just tried calling again and got hung up on twice and then voicemail again. Let us know if there is a particular time we should call. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-05 18:03:41] |
| User566913 - Posts: 39 |
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Be honest man, I apologize for my language in your forum, and my unruly attitude. You guys don't deserve that, your service has always been to the utmost quality. My dear apologies... ... I did loose everything I've been working on for so long, again that was my fault for not backing up my files...Although that hurts deeply, I understand that it was my fault in the end. I send a sincere apology to the whole Sierra Chart staff from the bottom... ... I have a new installation of Sierra on my computer, and I will just take the time to rewrite my strategies. In doing so, I'm sure I'll learn even greater strategies. ... My sincere apologies to your whole team. Thanks for being so professional when I was such an a$$.... |
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