Login Page - Create Account

Support Board


Date/Time: Fri, 29 Mar 2024 14:39:06 +0000



No Live Data

View Count: 397

[2021-03-01 17:43:33]
User359968 - Posts: 2
Hi I have paid for 1 month advanced with Denali Data feed but I am not getting live data. I only want to use Sierra charts for market profile (CME exchange only needed) and have Futures Account with Tradestation and AMP Futures. I really don't understand what I should do next because when I go to select CME exchange activate with MD and its listed for $10, it says I need to have account with listed services.
I also remeber in your documents before signing up it said you can use Sierra Charts with Denali Feed and than don't need an account. Since I am not looking to trade of Sierra charts I am not that interested to connect my futures account. Any guidence and help will be appreciated.
[2021-03-01 19:56:16]
John - SC Support - Posts: 30457
You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following:
Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees

Note that we would not state, anywhere, that you would not need to connect to your futures trading account and be able to get the non-professional exchange rates, as this is a requirement of the CME Group. We have this highlighted in multiple locations throughout our documentation and setup instructions.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-03-01 20:05:51]
User359968 - Posts: 2
Can I connect to Tradestation Futures account or sierra Chart does not support Tradestation Broker ? I do not see TS listed on the available brokers for connectivity?
[2021-03-01 20:10:38]
Sierra Chart Engineering - Posts: 104368
No that service is not supported. If you have an AMP account you can have them set you up on CQG and connect to that:
CQG Trading Platform Service: Setup Instructions
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-03-01 20:10:50

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account