Support Board

Date/Time: Sun, 28 Apr 2024 20:15:10 +0000

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John - SC Support - Posts: 31159
You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Note that we would not state, anywhere, that you would not need to connect to your futures trading account and be able to get the non-professional exchange rates, as this is a requirement of the CME Group. We have this highlighted in multiple locations throughout our documentation and setup instructions. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing