Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Tue, 30 Apr 2024 05:19:34 +0000
AMP Futures customer no credit Sierra Chart not working
View Count: 1787
| [2021-03-01 12:37:14] |
| User857570 - Posts: 4 |
|
Hello, I have a funded AMP futures account. When I try to login I get a message that I have no credit and need to add credit or make a payment. Shouldn't it be free as an Amp customer? My data and order routing is through CQG, which I believe is also included?
Date Time Of Last Edit: 2021-03-01 12:39:06
|
| [2021-03-01 12:51:03] |
| |
|
AMP canceled the renewal for your account through them: 2021-02-26 22:38:15, **, Internal Reseller Billing canceled., Affiliate Code: amp, AMP Trading Admin
And also be aware of the following: Notice: March/April 31, 2021 - Changes to Billing of Sierra Chart through Brokers At this point you need to pay for Sierra Chart directly. See instructions below. We have removed the affiliation of your Sierra Chart account from AMP. And we recommend using package 10 which includes the Denali Data Feed. You definitely do not want to rely upon CQG data. Follow these instructions to add usage time to your Sierra Chart account:
1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-01 13:42:06
|
| [2021-03-01 13:37:54] |
| User857570 - Posts: 4 |
|
I contacted AMP, and they have told me that you have cancelled all level 3 free accounts. Is this correct? Just to be clear, it is Sierra that cancelled my account, and not AMP? |
| [2021-03-01 13:39:57] |
| |
|
I contacted AMP, and they have told me that you have cancelled all level 3 free accounts. Is this correct? No this is completely untrue. This only reaffirms overwhelmingly, why we no longer want broker billing:Notice: March/April 31, 2021 - Changes to Billing of Sierra Chart through Brokers They are telling you things which are not accurate and it was a mistake for them to get involved in Sierra Chart billing. And besides how could that possibly be true, when we showed you the transaction log entry above that your broker disabled billing on your account. No this is not correct: Just to be clear, it is Sierra that cancelled my account, and not AMP?
Please do not contact AMP further. Do not involve them any longer. This is a mistake. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-01 13:43:19
|
| [2021-03-01 14:14:34] |
| User857570 - Posts: 4 |
|
Ok, when I go to add the level #10 package @ $36 a month which is Sierra + Denali data it also wants me to add this: Denali Exchange Data Feed Service (Optional): [Link] Active Service: Denali Exchange Data Feed for All Services - Active until: 2021-03-31 23:59:59 UTC That shows an additional $20 a month, but shouldn't it be included? Thanks, |
| [2021-03-01 14:31:48] |
| |
|
Yes it is included. You do not need to activate that option.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: