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Date/Time: Thu, 25 Apr 2024 23:13:54 +0000



Account Balances / Margin / Position PnL

View Count: 534

[2021-02-28 01:14:16]
user_xyz - Posts: 369
This post refers to many of the fields in the Account Balances window. Previously I've mentioned the incredible account balance inaccuracies witnessed >$30K, delayed >30 minutes or never accurate, many of the fields just showing $0.00 (margin requirement, daily p/l, open p/l etc.) With TT it was explained the data wasn't reported or flawed, ok now TT is toast so moving forward. Now I'm seeing some of the same things on CQG?

Maybe these issues are only related to TT & CQG? Obviously TT/CQG Web is always accurate, other brokers with their software this data is accurate and real-time. Maybe it's a function of using a 3rd party app (SC) to trade and the limitations TT/CQG doesn't provide?

SC Users - What is everyone's experience with this? Maybe this only applies to a very small subset of users on TT/CQG? This mystifies me how anyone can trade seriously with critical balance/margin/etc being off and delayed as much as it is?

SC Engineers - Obviously due to recent events you're moving forward with your own CME Direct Routing. Will the account balance/margin/pnl/etc data be accurate natively and/or are you planning on addressing this right from the start?
Now Released: Upcoming CME Direct Routing

BTW This isn't bashing SC, SC can only report what data is provided or not. I was surprised to see it w/CQG as well, curious the plan moving forward and other people's experience.

My previous posts/problems/suggestions on Account Balances/Virtual Balances/Margins Here
Data Feed/Trade service | Post: 246772
TT-AMP-SC Data Feed, Trade & Account Balance Errors
Date Time Of Last Edit: 2021-02-28 01:31:20
[2021-02-28 16:42:53]
Sierra Chart Engineering - Posts: 104368
Relevant to this, refer to our post here:
Now Released: Upcoming CME Direct Routing | Post: 254276
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-02-28 21:23:53]
user_xyz - Posts: 369
That's awesome news... thank you

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