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Date/Time: Sat, 27 Apr 2024 19:46:34 +0000

How to Post a Message for Support

Can't access live data

View Count: 528

[2021-02-24 15:24:18] #1 [Go To First Post]
User292180 - Posts: 14
Hi, I recently loaded SC on my other laptop, but it won't allow me retrieve any data. I've been using it on my other laptop since last February.

[2021-02-24 16:52:51] #2 [Go To First Post]
John - SC Support - Posts: 31159
You cannot receive the Sierra Chart data (even delayed data) on two different computers at the same time. Make sure you are not connected to the data feed on the first computer before you try to access it from the second computer (and vice versa). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-02-24 17:02:07] #3 [Go To First Post]
User292180 - Posts: 14
That computer crash and is currently being repaired so it's not connected.

[2021-02-24 17:20:59] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You can receive SC delayed data on multiple computers at the same time. For us to understand what the issue is in your case follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-02-24 17:44:54] #5 [Go To First Post]
User292180 - Posts: 14
Software version: 2230 64-bit \| 2021-02-24 17:37:50.260 Primary Thread ID: 82160 \| 2021-02-24 17:37:50.260 Usage end date: 2021-03-05 \| 2021-02-24 17:37:50.260 Enabled for: Sierra Chart Historical Data Service. \| 2021-02-24 17:37:50.260 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-02-24 17:37:50.260 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-02-24 17:37:50.260 Current selected Data/Trading service: SC Data - All Services \| 2021-02-24 17:37:50.260 Custom symbol settings values: enabled \| 2021-02-24 17:37:50.260 Chart Update Interval: 500 \| 2021-02-24 17:37:50.260 Intraday Data Storage Time Unit: 1 \| 2021-02-24 17:37:50.260 Time Zone: +00:00:00 (UTC+00) \| 2021-02-24 17:37:50.260 2021-02-24 17:37:50 Local computer time in UTC \| 2021-02-24 17:37:50.260 2021-02-24 17:37:50 Local computer time in SC Time Zone \| 2021-02-24 17:37:50.260 2021-02-24 15:20:16 Server time in UTC \| 2021-02-24 17:37:50.260 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2021-02-24 17:37:50.260 Program path: C:\SierraChart\ \| 2021-02-24 17:37:50.260 Data Files path: C:\SierraChart\Data\ \| 2021-02-24 17:37:50.260 OS Version Number: 10.0 \| 2021-02-24 17:37:50.260 Locale Setting: C \| 2021-02-24 17:37:50.260 DLLs: UserContributedStudies_64.dll \| 2021-02-24 17:37:50.260 Allowed protected custom studies: \| 2021-02-24 17:37:50.260 Connect to Data Feed \| Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. \| 2021-02-24 17:42:38.835 *

[2021-03-01 05:22:03] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Did AMP set you up an account on CQG? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-01 12:24:36] #7 [Go To First Post]
User292180 - Posts: 14
Yes, I can sign into CQG fine.

[2021-03-01 20:56:03] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
That is what you need to use then. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-01 21:16:00] #9 [Go To First Post]
User292180 - Posts: 14
What changed? I've been using SC since last February without any issues. This only happened when I installed SC on my backup laptop.

[2021-03-01 21:36:53] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Direct Sierra Chart Account When you are using Sierra Chart that has been provided through an affiliate, you do not have a direct paid account with us, and you wish to access functionality that is not provided in your limited version, you must have an account with Sierra Chart directly and have a standard installation of Sierra Chart. To accomplish this, follow the instructions below: Direct Sierra Chart Account Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-01 22:25:11] #11 [Go To First Post]
User292180 - Posts: 14
That worked, I somehow missed changing it to CQG.

To post a message in this thread, you need to log in with your Sierra Chart account: