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Direct MessagesDate/Time: Fri, 03 May 2024 11:57:58 +0000
ACCOUNT
View Count: 498
| [2021-02-20 14:41:06] |
| User114846 - Posts: 7 |
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HI TMY ACCOUNT SEEMS TO BE SAYING I DONT HAVE THE RIGHT PACKAGE DEAL I HAVE PAID AGAIN TODAY 27.15 POUNDS FOR PACKAGE 5OM THE 08/02/2021 I PAID 27.73 AND ALSO 20.03 WAS PAIDTHE SAME DAY AND I STILL AM HAVING TROUBLE GETTING DATA ONTO MY CHARTS YOU CAN CHECKTO SEE THAT THE PAYMENTS HAVE BEEN PAID CAN THE PROBLEM OF MY DATA BEING FIXED AND CAN YOU EXTEND MY USAGE TIME WITH THE MONEIS THA HAVE BEEN PAID EXTRA
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| [2021-02-20 16:02:57] |
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Your Sierra Chart service package is the Advanced package and has 22 days remaining. In addition to that you have a services balance of 36 USD. You can see all of your payments and usage time transactions here: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog& Regarding the data, update Sierra Chart to the current version: Software Download: Fast Update And translate the symbols to the current service: Edit Menu: Edit >> Translate Symbols To Current Service If the chart is still not updating, tell us the exact symbol of the chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-20 16:23:31] |
| User114846 - Posts: 7 |
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Chart market profile blocks (cl) clg21-NYMEX[cbv][m]#2 delayed crude oil WTI its saying current support package does not support this function shouldn’t say futures not wti
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| [2021-02-20 16:34:11] |
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To see WTI in the description is correct. We see what the problem is. You have two different Sierra Chart accounts and you have been making payments to both of those. We have to sort this out for you on Monday and consolidate them. For now perform a Forced Login: Sierra Chart - Software Login Instructions: Forced Login Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-20 16:34:27
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| [2021-02-20 18:00:32] |
| User114846 - Posts: 7 |
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Ok thank you very much
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| [2021-02-22 15:12:19] |
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You need to make sure that you are logging into Sierra Chart using using the same Sierra Chart account that you used to start this Support Board Thread: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name Sierra Chart Support |
| [2021-02-22 15:53:11] |
| User114846 - Posts: 7 |
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Some how I have done 2 accounts and they need to be consolidated as I am having trouble with data on my charts you are aware of this can you please get sorted for me as I don’t no which account to use Thanks |
| [2021-02-22 19:54:24] |
| John - SC Support - Posts: 31334 |
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We have created an Account Support Ticket for this topic. You should have received an email (or two) stating that there has been an update to the Account Support Ticket. Select the link in the email to go to that ticket and read the information given there.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-22 20:39:47] |
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We have credited the account that you need to use with additional usage time to match the amount that had on your other account.
Sierra Chart Support |
To post a message in this thread, you need to log in with your Sierra Chart account: