Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Fri, 26 Apr 2024 13:27:34 +0000
Delayed data flow interruption issue
View Count: 353
| [2021-02-19 10:08:37] |
| User107740 - Posts: 6 |
|
My previous request about VISA card payment was irrelevant, please ignore it... But before proceeding to the renewal payment of 173 USD, I would like to understand why my delayed data flow is now interrupted while my subscription lasts until March 10th ...? (I have no Bitdefender or an other antimalware in my Windows 10) Thank you for your help. Date Time Of Last Edit: 2021-02-19 10:09:44
|
| [2021-02-19 10:57:50] |
| |
|
Your Sierra Chart account is active. There should not be any reason for the problem. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: