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Direct MessagesDate/Time: Mon, 20 May 2024 18:06:50 +0000
TT problems
View Count: 1213
| [2021-02-18 15:22:46] |
| User488888 - Posts: 4 |
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Hi, I am wondering how long this TT outage is expected to take. i am aware you cannot give me an exact date, but just maybe a little update with the information you have. my broker (amp) keeps emailing me that it is still not fixed and i cannot place any trades and is suggesting i fill out their form to subscribe to the CQG instead. i was just wondering what your thoughts are because i would prefer not to switch, but also want to start trading again, since ive been out all week already. thanks
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| [2021-02-19 18:24:52] |
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We hope that you should hear something definite today from AMP in this regard.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-19 18:52:24] |
| Mattthespaniard - Posts: 41 |
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I also would prefer not to switch. In another thread Sierra Chart claims that "Position tracking (Confident with but there is always some degree of concern, that something can go wrong with this related to fills like what TT had. But we looked at what has gone wrong with TT and we have looked at our safety checks related to these, and enhanced them." Therefore, my question is: considering that you seem to know the extent of TT's issue, can Sierra please offer an estimate as to the seriousness of the situation and advice on the best course of action ? Any info will be appreciated. |
| [2021-02-20 05:15:49] |
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Well the way we see this is that we do need to phase out support for TT because we just cannot continue to rely on them with a second incident over a period of two years. AMP will have to make the decision whether to enable trading on TT. This is their decision based upon the information from TT. If they are confident TT has resolved the problem and certainly that can be expected, then we can continue ahead, and we will finish up with everything we need to with our own direct CME order routing and gradually users can migrate over once there are the proper certifications in place. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-21 10:44:08] |
| Mattthespaniard - Posts: 41 |
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I guess it all boils down to: do you think, given what you know about the extent of TT's issues and what needs to be done to correct them to AMP's satisfaction, that it is worth waiting for TT to get their act together within a reasonable time or else it would be better to switch to CQG Web API with all its own shortcomings ? What would you do ? |
| [2021-02-21 13:03:47] |
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Since your account is with AMP, you will need to switch to the CQG Web API for order routing for now until our order routing service supports direct CME routing. AMP is not going to reenable TT trading. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-21 13:03:56
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| [2021-02-21 13:11:06] |
| Mattthespaniard - Posts: 41 |
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"AMP is not going to reenable TT trading"........... AT ALL ? NEVER AGAIN ? I haven't received any email confirming that final decision. Do you know this for a fact ? In that case, there's no more waiting around. |
| [2021-02-21 13:16:52] |
| User657945 - Posts: 226 |
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+1 unbelivable
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| [2021-02-21 14:38:52] |
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AT ALL ? NEVER AGAIN ? I haven't received any email confirming that final decision. Do you know this for a fact ? We would expect you will have confirmation of this, from AMP very soon.The Sierra Chart Order Routing Service and TT are separate from each other. We do use TT in the background for the order routing. Sierra Chart order routing still exists. Until we have operational the direct CME routing with the Sierra Chart order routing service, AMP users cannot use it. And you will need to use the CQG Web API in the interim. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-21 14:39:25
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| [2021-02-21 14:46:40] |
| Ackin - Posts: 1865 |
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We would expect you will have confirmation of this, from AMP very soon.
That information changes too often and it starts to be confusing what actually works and what is a valid statement .... It's not your fault, we know ... but would it be possible to create a step-by-step overview of what works? You certainly have a lot of customers from AMP and the current feeling of most is despair. |
| [2021-02-21 14:51:58] |
| AD544 - Posts: 64 |
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Until we have operational the direct CME routing with the Sierra Chart order routing service, AMP users cannot use it. And you will need to use the CQG Web API in the interim.
Any timeline for having this well tested and operational? |
| [2021-02-21 15:10:38] |
| nosast - Posts: 290 |
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This to me looks like a shitshow between AMP an TT and it‘s a big disadvantage for the AMP SC userbase. There is no solution for me as I just like SC routing with all it‘s backup servers and security features. Any chance we can switch to Rithmic instead of CQG and use this with SC routing? Attached is a mail I received from AMP. Really looks like just TT FIX for SC got dropped. |
 8B7A5722-7B83-4D75-9ED6-41F78DDF7995.png / V - Attached On 2021-02-21 15:10:07 UTC - Size: 1.33 MB - 184 views |
| [2021-02-21 15:19:35] |
| User657945 - Posts: 226 |
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+1 UNACCETABLE to give our money to manage to an web API tool without any credible redundancy system. You sierrachart pushed for SC routing TT AMP and now you are not helping us to cam out fdrom this shit situation, the only solution is a non trustable API solution that was correctly not supported by you since a week ago.
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| [2021-02-21 15:33:15] |
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We will look at the questions, and put together the answers in a common place regarding everything.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-21 15:33:25
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| [2021-02-21 16:01:56] |
| User201106 - Posts: 61 |
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My situation is somewhat different since I'm using the existing SC/AMP/TT configuration to only verify that I have a funded futures trading account. I use Sierra only for charting and need your Denali and Sierra Exchange data feeds. When I trade futures it is through other brokerage accounts that you do not support. This change, I did in Dec, was prompted by your post here and by the CQG historical data feed change in support at that time. Easy Solution to CME Funded Trading Account Requirement I would rather keep this verification intact as is and not make any changes until you get your direct CME routing process in place. If this is a problem then at least give us a reasonable time frame to work this change into our schedules. In other words, leave the current verification process intact for a period of time. |
| [2021-02-21 17:41:41] |
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This thread should answer all questions: Questions and Answers Regarding TT (Trading Technologies) and AMP Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-24 20:39:40] |
| User201106 - Posts: 61 |
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From #15...I would rather keep this verification intact as is and not make any changes until you get your direct CME routing process in place. If this is a problem then at least give us a reasonable time frame to work this change into our schedules. In other words, leave the current verification process intact for a period of time.
I see that this has now been changed from TT to CQG. Easy Solution to CME Funded Trading Account Requirement Do I have to get a CQG account now, otherwise my trading account verification will fail March 1st? I was trying to avoid making another change until you released your direct CME routing process. |
| [2021-02-24 21:09:29] |
| John - SC Support - Posts: 31746 |
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It could be several months before we get our direct CME routing functional. It is really not something you can wait for at this time. Therefore, if you want to continue using AMP as your broker, then you would need to change to CQG.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-24 22:48:39] |
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Do I have to get a CQG account now, otherwise my trading account verification will fail March 1st? I was trying to avoid making another change until you released your direct CME routing process. We are working on an alternative solution which does not involve CQG. We do not know how soon AMP will have this ready though. We have the specifications developed. We just do not know when the implementation will be. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-24 22:54:14
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| [2021-02-25 01:03:29] |
| User201106 - Posts: 61 |
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Within the context of my post #15 and your responses, I have a couple more questions. I do understand that this event caught everyone off guard along with the decision by the broker. Do I need to switch from TT to CQG with AMP before March 1st? In other words, will my trading account verification fail? If I have until sometime in early March to do this it would be helpful. When I switch to CQG will my real time data feed continue with Denali or will real time be CQG and the back fill Denali? * I now see that the change form says real time and historical is Denali. |
| [2021-02-25 01:37:29] |
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You do not have anything to be concerned with now. : For your account: Verified trading account ending date: 2021-03-18 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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