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chart books

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[2021-02-16 06:19:46] #1 [Go To First Post]
User906585 - Posts: 35
I have new chartbooks that i downloaded . only one of the bunch I am able to see on chart books when i open sierra. If I go to this pc> local c disk> sierrachart> data : they are all there. could you guide me on what it is goin on here. The same steps were taken do download files of chart books as the one that it is showing. Thanks

[2021-02-16 12:06:42] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You may need to translate the symbols to match the service you are using. You can do that with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-02-16 20:31:23] #3 [Go To First Post]
User906585 - Posts: 35
Sorry but i am still confused. It says to go to edit. Where is that exaclty

[2021-02-16 20:37:16] #4 [Go To First Post]
User906585 - Posts: 35
found it finally and followed all those steps and still no ability to open the other chart books that i installed

[2021-02-16 21:33:41] #5 [Go To First Post]
John - SC Support - Posts: 31627
Are you using File >> Open Chartbook to see the list of chartbooks and they are not in that list? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-02-16 23:35:51] #6 [Go To First Post]
User906585 - Posts: 35
correct. they are in the data but when i go to open chart book they are not there. iF i go to folders and then go to the c drive and data then i can see them but can not make them work

[2021-02-17 02:55:35] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
So you do not see them listed in File >> Open Chartbook? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-02-17 03:15:10] #8 [Go To First Post]
User906585 - Posts: 35
correct they are not there

[2021-02-17 03:30:44] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Make sure those Chartbook files have a CHT file extension. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-02-17 03:38:44] #10 [Go To First Post]
User906585 - Posts: 35
yes they do

[2021-02-17 03:40:14] #11 [Go To First Post]
User906585 - Posts: 35
cht-pcloud files.

[2021-02-17 07:59:58] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Attach one of the files here and we will look. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-02-17 08:13:50] #13 [Go To First Post]
User906585 - Posts: 35
sent two let me know if u got them

[2021-02-17 15:23:53] #14 [Go To First Post]
John - SC Support - Posts: 31627
The files are not attached. Be sure you follow the instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-02-17 18:28:16] #15 [Go To First Post]
User906585 - Posts: 35
File attached


Private File Private File Attachment Deleted.

[2021-02-17 18:31:23] #16 [Go To First Post]
User906585 - Posts: 35
now once again files are in the data(when search pc/cdrive> sierra>data) but not accessible once u open chartbook on sierra.

[2021-02-17 18:40:16] #17 [Go To First Post]
John - SC Support - Posts: 31627
Please go to Global Settings >> General Settings and copy and paste the information for the Data Files Folder to this thread. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-02-17 18:56:28] #18 [Go To First Post]
User906585 - Posts: 35
i am trying to follow u on doing this but this is frustrating. i love sierra already but this part of support is time consuming when we should have already figured out the issue long time ago. This area of support could be done in a much better way. anyways i am on global settings n sierra data. does not give n option to copy there

[2021-02-17 19:16:15] #19 [Go To First Post]
John - SC Support - Posts: 31627
Just make sure the entire line in that section is highlighted and use Ctrl-C on your keyboard to copy it. Then use Ctrl-V to paste it into this thread. Otherwise, just retype what you see in there into this thread. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-02-17 19:30:57] #20 [Go To First Post]
User906585 - Posts: 35
TicinoTrader_Acme-Volume_v2192.Cht - pCloud_files

[2021-02-17 19:31:32] #21 [Go To First Post]
User906585 - Posts: 35
TicinoTrader_Advanced-TPO-Profile_v2207.Cht - pCloud_files

[2021-02-17 20:26:50] #22 [Go To First Post]
John - SC Support - Posts: 31627
The information you supplied does not make any sense. Please do the following: - Open Global Settings >> General Settings - Tell us whether there is a checkmark next to "Always Use 'Data' Folder Within Main Folder" in the upper left section. Also, please verify the entry that is in the space just under "Data Files Folder" in the upper left-hand corner and let us know if it really is what you stated above, if not, then what is in it that line. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-02-17 21:30:48] #23 [Go To First Post]
User906585 - Posts: 35
Yes there is a checkmark there. Checkmark and always use data folder within main folder. data files folder c:\Sierrachart\data\ checkmark chart image folder c:\sierrachart\images\ daily data editor c:\sierrachart\NPP\Notepad++.exe on the other side files to open on startup checkmark enable

[2021-02-17 21:39:13] #24 [Go To First Post]
John - SC Support - Posts: 31627
Ok, so your data folder is "C:\Sierrachart\data". That is good. Now, when you copied the Chartbooks to your data folder, did you put them into that same folder (C:\Sierrachart\data)? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-02-18 16:50:46] #25 [Go To First Post]
User906585 - Posts: 35
ok so this is the steps i took. all steps were the same and reason of why i am confused of why only one chart book of the ones i downloaded is in sierra chartbooks. All charts are from same person. download> pc> Cdrive> Sierra > data and that is were the files were placed

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