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From TT: We are currently investigating order routing issues for CME

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[2021-02-18 19:23:27] #100 [Go To First Post]
User937576 - Posts: 24
Yea, where are these TTFix users not on SC and/or AMP that had issues as well? Can’t find any complaint online.. Got another email from AMP Dale to say they’re “still waiting for the final response from TT. TT has confirmed - they published incorrect positions in the platform. Not AMP.”

[2021-02-18 19:27:01] #101 [Go To First Post]
User502498 - Posts: 33
Where is this form on AMP's site? The page with the status of TT doesn't have it, and I've yet to get a email.

[2021-02-18 19:27:58] #102 [Go To First Post]
theunknowntrader - Posts: 112
Did anyone using Advantage futures with Sierra/TT have this problem? Did anyone using Dorman with Sierra/TT have this problem??? Anyone with a broker that is not AMP have this problem. The problem might be between AMP-TT only.

[2021-02-18 19:31:52] #103 [Go To First Post]
User753428 - Posts: 158
I love how SC shied all over Rithmic, so I move to denali and TT. And Rithmic has 0 issues. dude they shied all over CQG too, always going off about how SC's Order Routing service is superior b/c MUH sever-side bracket orders. it's like they're missing the forest for the trees. who gives a sh about some goddamn server-side bracket feature when the most important thing that is RELIABILITY is severely lacking? we recently saw how brokers and platforms totally screwed over retail traders just as they were about to make a lot of money with GME. similarly, this episode shows that these brokers/platforms/etc. are NOT your friend. when shit hits the fan, they'll be the first to point fingers at each other to place blame rather than compensating retail traders. MY SUGGESTION: for datafeed, use whatever you want. but for ORDER ROUTING, AVOID TT or any new order routing service. our life savings, tens of thousands if not millions of $$$ are on the line and you want to risk it all on some unreliable or unproven order routing service? Trading is hard enough as is. No need to make your life even more difficult by going off the beaten path. Stick with the time-tested reliable order routing solutions like CQG and RITHMIC!!! Date Time Of Last Edit: 2021-02-18 19:33:18**

[2021-02-18 19:40:20] #104 [Go To First Post]
User937576 - Posts: 24
Isn’t TT one of the main routers of big institutions? GS etc? A lot of big prop traders in the past also relied heavily on TT.. Nav Sarao too at some point, no? I was hesitant to move to SC Routing with TT, just because of this.. too institutional, they can do whatever they want. But the description of the Denali Feed convinced me. Now, no way I’m going back to TT. Date Time Of Last Edit: 2021-02-18 19:44:34

[2021-02-18 19:40:28] #105 [Go To First Post]
User502498 - Posts: 33
I agree with you about SC tooting their own horn. TT though has been used for futures trading in the hedge fund and banking industries for years. My fund used them and their platform exclusively for years. That's why I was excited that SC was using TT. These weren't small funds. >500MM buy side. Any honestly, when markets got fast, it never lagged. Every other platform I had, tradovate, tos, bookmap with rithmic was behind. Denali and TT weren't. So it sucks that this became a sht storm. Date Time Of Last Edit: 2021-02-18 19:42:55*

[2021-02-18 19:41:49] #106 [Go To First Post]
User753428 - Posts: 158
Isn’t TT one of the main routers of big institutions? GS etc? A lot of big prop traders in the past also relied heavily on TT.. Nav Sarao too at some point, no? they are but word on the street is that TT order routing only works seamlessly with their X-trader platform. their FIX api has always had issues, apparently.

[2021-02-18 20:14:11] #107 [Go To First Post]
GreyLock58 - Posts: 168
SC states "We will do our best to get our direct CME routing out in about 60 days." I for one will switch brokers and wait for the direct CME routng to come on line, before I trade again. Simplify the pipeline, and SC can then better control the back end. All done with TT and Amp.

[2021-02-18 20:17:46] #108 [Go To First Post]
theunknowntrader - Posts: 112
i will do the same, the question is, is this a TT-AMP issue or TT only issue. I dont know if advantage futures or any other FCMs are having the same problem This needs more clarity

[2021-02-18 20:54:42] #109 [Go To First Post]
user_xyz - Posts: 369
Yesterday morning I heard from AMP it will 'probably' be next week when trading is re-enabled. They mentioned TT/AMP needs the weekend to work through all the issues. It's now Thursday near close of day so I think that is likely. Plan accordingly... IMHO AMP has a chance to salvage their reputation and potentially their business with how they handle this. It's highly disappointing the CEO hasn't communicated to it's customers about this disaster. My experience is that people are generally patient and understanding if the communication and path to a fair resolution is solid. Someone above mentioned a class action lawsuit, if they don't make their customers whole and get in front of this, that's a certainty. This has affected thousands of customers and the amount of capital loss isn't small...

[2021-02-18 21:06:16] #110 [Go To First Post]
theunknowntrader - Posts: 112
I just changed to CQG from TT, it seems that it is slower.... Anyone experiencing same thing?

[2021-02-18 21:13:19] #111 [Go To First Post]
User657945 - Posts: 226
I think it's realistic since they speak about a web API service that they built up fast to find a exit from this sh*t situation, anyway my 2cents if missin a week of trading on CME via charting make you a real damage do it otherwise I thinik it's better to wait ans see what's going on next week. I truly believe the final solution will be to have SC software+routing and AMP and hopefully in 1 year to have all in one with SC.

[2021-02-18 21:18:06] #112 [Go To First Post]
theunknowntrader - Posts: 112
is Rithmic routing also slow?

[2021-02-18 21:19:15] #113 [Go To First Post]
John - SC Support - Posts: 31260
I think it's realistic since they speak about a web API service that they built up fast to find a exit This is untrue. The connection we are using to CQG is the same one we have been using for years. There is nothing new to this connection. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-02-18 21:24:44] #114 [Go To First Post]
theunknowntrader - Posts: 112
ok, so TT (when working) is indeed better. I will have to use CQG and switch once the problems are fixed

[2021-02-18 21:54:31] #115 [Go To First Post]
User937576 - Posts: 24
Marcelperez, Rithmic is working extremely well. You just need to download the bridge files and put them in the Sierra/Rim folder. Today my Rithmic feed has seemingly worked as fast as TT with Denali, to my human eye.

[2021-02-18 21:59:39] #116 [Go To First Post]
User657945 - Posts: 226
"I think it's realistic since they speak about a web API service that they built up fast to find a exit This is untrue. The connection we are using to CQG is the same one we have been using for years. There is nothing new to this connection. " Ok but it cannot be fast as the TT solution, on Eurex for exmaple it's working very well both sending execution and cancellation. I'm really surprise to see a company like TT having these kind of failure. But again push for your own routing like you did for the Eurex Datafeed that is the direction to pursue. Date Time Of Last Edit: 2021-02-18 22:00:21

[2021-02-18 22:01:40] #117 [Go To First Post]
User236347 - Posts: 21
I may have signed up for the Denali/CQG change with AMP... But I refuse to place a single trade with AMP/Sierra Chart until I get some type of clarity on the situation (will we be made whole for phantom trades, forced selling/liquidation of OPEN {swing} positions leading to realized losses, etc) / confirmation that my account/margin balance is correct. An audit/full disclosure of errors and agreed fixes/solutions is probably needed at this point before I will begin to trust using this setup again (even with the CQG backend change). For now...if I REALLY need a trade, I would rather be 100ms slower with a different FCM and platform like ToS or Tradovate using basic webapi CQG (than potentially risk my entire account balance if there is a repeat of this disaster later this week/month).

[2021-02-18 22:06:28] #118 [Go To First Post]
theunknowntrader - Posts: 112
How do i change to Rithmic / CQG sucks balls

[2021-02-18 22:08:10] #119 [Go To First Post]
User379468 - Posts: 508
forced selling/liquidation of OPEN {swing} positions leading to realized losses @User236347 Did you have a legitimate open swing position covered by the exchange margin amount that was force liquidated without cause?

[2021-02-18 22:22:32] #120 [Go To First Post]
GreyLock58 - Posts: 168
Well, philosophically the simplest solution is always the most elegant. Jumping from one order routing to another makes no sense for long term. I have too much time invested in SC to abandon them and truth be told, I find, that although there is a steeper learning curve with this platform, ultimately I have much more control over the end product. I also like the fact that SC continuously improves. Not saying that all of my needs are met, but stability of the program itself is great. Yes, I do not like supporting and then not supporting different ways of connectivity. This can be frustrating and confusing. Looking forward to direct CME routing, SC can monitor and have some control over. Dang, hurry up SC, we need you!

[2021-02-18 22:38:32] #121 [Go To First Post]
User236347 - Posts: 21
@User379468 - I don’t actually know what happened, because no one I have spoken to has been able to give me any answers.... I had -8 short MES positions going into the Monday 1pm close. By 6pm reset my account said -10 (+2 phantom trades). Whenever AMP said the issue had been fixed around 8-9 PM, I only had -3 short positions left (there was a +7 trade that appeared in the Sierra chart trade order window). I called AMP and told them that TT had made a mistake in reconciling trades, and that my account positioning/balance was incorrect... They told me that I could escalate the situation with management in the AM...( which is exactly when shit hit the fan for everyone else en masse). At all times I maintained an account balance enough to cover 100% margin (over 1.5k per contract) on each open position. At some point later that night, 3 additional MES were bought near the ATH... which supposedly left my account flat (that’s what I saw on the screen before I passed out anyway).... When the US open rolled around, that’s when phantom 1/2 lot orders began to appear and eventually trading was disabled by AMP...

[2021-02-19 10:00:12] #122 [Go To First Post]
User395685 - Posts: 29
AMP still hasn't sent me the CQG username and password. Also, is there any news on how they will handle losses that occurred on Feb 16th?

[2021-02-19 10:25:09] #123 [Go To First Post]
User937576 - Posts: 24
User395685, try to go into AMP chat (Trade Desk USA or Europe) and ask them to send you the email with the login details. No news on the trades from Feb 16th as of yet. According to AMP, they’re all still waiting on TT’s final response.

[2021-02-19 12:47:51] #124 [Go To First Post]
User395685 - Posts: 29
try to go into AMP chat (Trade Desk USA or Europe) and ask them to send you the email with the login details. Done. Thanks. Date Time Of Last Edit: 2021-02-19 12:48:02

[2021-02-19 12:49:59] #125 [Go To First Post]
User921987 - Posts: 234
@User395685 Done. Thanks. Did you get the login details after contacting the chat ?

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