Support Board

Critical Notice - TT Duplicate Orders
We will email you once fixed

TT Position Issue 

CME position are not correct/duplicated.

We are going thru 1 by 1 each account manually updating to match the current position with the CME.

We have disabled trading on your account until the REAL Position is updated on your account.

Please do not attempt to offset or close positions - it will actually do the opposite - could open new positions.

We will update you once the TT platforms update is complete

Your current position showing on your TT Trading Account is matching the CME.

Please do not worry about all the duplicate fills on your TT - this is the error of TT (they duplicated all the trades from today)

We went to the CME to verify your actual OPEN Position and set your TT platform to show your ACTUAL REAL Current position on the CME exchange.

Please review and trade as you wish.

We will provide full report from TT once received.

. Is the right way to clean up the log to just select the fills and choose Edit > Delete Trade Activity Entry?

Also our own CME order routing would never be affected by the problems they (TT) have. I understand exactly where they went wrong. We would never have a problem like that.
For two basic reasons because we manage very well sequence numbers with a high degree of redundancy and safety checks. We maintain a cache rather large cache, of previously received fill identifiers and will never process fills twice.

So much effort and thought has gone into a potential issue like this on our side with our own CME order routing. The only area of concern with incorrect position reporting would be in scenarios involving multi-legged instruments where there is a cancellation or modification of a fill by the exchange. That is a scenario which just should never happen because it is very rare for the exchange to go back and cancel or modify a fill. And even more rare (in combination with the prior scenario) that someone would be trading a multi-legged instrument.

The reason this is a concern for multi-legged instruments, is because when there is a trade cancellation or modification by the exchange it does get rather complex, the chain of order IDs involved. And in our testing, we were doing everything right but seeing an issue. Which we did report to the CME. And their answer seem to indicate, that there was a problem with their test environment in this regard and they were willing to give us a waiver on that particular test.

So we have a function to add a correcting fill to give a clearing firm the ability to make adjustments to a particular position for a particular instrument for a particular trade account in the rare case something goes wrong with position reporting involving multi-legged instruments. Although as we said, this is very rare there should ever be a problem. As a matter practical reality it just will never happen.

.. you’re telling me any trades I make can be voided at any time retroactively and that phantom trades can be placed on my behalf without my knowledge...