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Direct MessagesDate/Time: Mon, 29 Apr 2024 03:36:10 +0000
UNABLE TO MAKE A TRADE
View Count: 465
| [2021-02-12 14:09:03] |
| User369900 - Posts: 11 |
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HELLO, THIS MORNING I AM UNABLE TO MAKE A TRADE FOR A SPECIFIC STOCK - CLEU - IT SEEMS THAT I CAN TRADE ALL OTHER STOCKS FINE, HOWEVER THIS STOCK DOESN'T SEEM TO BE WORKING. I TRIED TRADING IT DIRECTLY WITH IB AND IT WORKED FINE. WHEN I ENTER THE ORDER IT JUST STAYS AS PENDING OR ORDER SENT BUT DOESN'T SHOW UP AT INTERACTIVE BROKERS IN THE ORDER BOX. I AM ASSUMING THERE IS SOME SORT OF GLITCH WITH THE PROGRAM - I AM NOT REALLY SURE WHY THIS IS HAPPENING. PLEASE LET ME KNOW IF I CAN RECEIVE SOME ASSISTANCE WITH THIS AND WHAT LOG FILES IF ANY I SHOULD SUBMIT. THANK YOU, |
| [2021-02-12 14:37:02] |
| John - SC Support - Posts: 31159 |
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Post the information from your Trade Service Log after you have tried to make the trade. There should be information in there stating what the problem is. Most likely it is related to the symbol being used.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-12 15:45:56] |
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The problem just has to do with Interactive Brokers symbol complexity. You have to determine what the symbol to use is: Interactive Brokers Symbols Whatever symbol you need to use for trading, is what you would specify here: Chart Settings: Trade and Current Quote Symbol (text box) (Chart >> Chart Settings >> Symbol >> Symbol menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-14 21:13:31] |
| User369900 - Posts: 11 |
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Sorry, your reply ended up in my junk box. My apologies, I forgot about the symbol issue that exists for some securities. Thank you for your reply I am sure this was indeed the issue. |
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