Support Board
Date/Time: Tue, 16 Sep 2025 01:46:49 +0000
Exchange Data Feed: 250 Real-Time Symbols
View Count: 612
| [2021-02-01 14:49:25] |
| User751739 - Posts: 29 |
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My data Exchange Data Feed: 250 Real-Time Symbol isn't loading, could I get some help? I've activated and paid.
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| [2021-02-01 16:43:24] |
| John - SC Support - Posts: 41827 |
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Make sure you have the option for File >> Data/Trade Service Settings >> Allow Support For Sierra Chart Data Feeds set to Yes. Refer to the information here: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) If this is already set to Yes, then we would need to see your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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