Login Page - Create Account

Support Board

Date/Time: Thu, 30 Mar 2023 08:01:23 +0000

SC TT Order Routing Service through AMP - delayed data

View Count: 324

[2021-01-26 18:19:21]
User108576 - Posts: 2
I opened an account with AMP Global and selected the Sierra Chart TT Order Routing service and Denali Data feed that will be billed through my AMP account. I submitted my account info to SC and signed the exchange agreements. I'm able to submit orders but my datafeed is delayed. The table on the Denali Exchange Feeds page where I would manually activate the exchange feeds has no option to do so (I'm guessing that is because I selected to be billed through AMP). Do I need to hold a balance on SC for this purpose even though I elected to do my billing through AMP or is it a problem with AMP?
[2021-01-26 18:27:18]
John - SC Support - Posts: 23296
Everything looks good on our end. You are all setup to use the Denali Exchange Data Feed and AMP has enabled the Full CME Group with Market Depth for Non-Professionals exchange for you. You could not access the exchanges as AMP manages that for you, so if you want to make changes you will need to let AMP know to make the change for you.

You should be receiving the Real-Time data. The most common reason why you would not be is that you do not have the option for File >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds enabled. Be sure that option is enabled. Refer to the information here:
Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings)

If you continue to have an issue, let us know and we will give you the next steps.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-01-26 19:25:42]
User108576 - Posts: 2
That last step was what I missed. Thanks!

To post a message in this thread, you need to log in with your Sierra Chart account:


Login Page - Create Account