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Date/Time: Thu, 28 Mar 2024 17:54:17 +0000



My Denali data feed is delayed

View Count: 512

[2021-01-08 15:28:24]
User404805 - Posts: 2
Amp says I need to contact your support to correct this.
[2021-01-08 16:14:24]
Sierra_Chart Engineering - Posts: 13609
Open one chart you are expecting to get real-time data for.

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Reconnect to the data feed:
File Menu: Procedure to Reconnect to the Data and Trade Servers

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-01-08 16:14:38
[2021-01-08 17:01:57]
jsob - Posts: 33
I'm having the same problem. About a 10 minute lag in price activity. Here's my log per your instructions
Software version: 2215 64-bit | 2021-01-08 11:59:25.857
Primary Thread ID: 1336 | 2021-01-08 11:59:25.857
Usage end date: 2021-03-24 | 2021-01-08 11:59:25.857
Enabled for: Sierra Chart Historical Data Service. | 2021-01-08 11:59:25.857
Enabled for: Denali Real-Time Exchange Data Feed. | 2021-01-08 11:59:25.857
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-01-08 11:59:25.857
Allow Support for Sierra Chart Data Feeds is enabled. | 2021-01-08 11:59:25.857
Current selected Data/Trading service: SC Futures Order Routing/Data | 2021-01-08 11:59:25.857
Custom symbol settings values: disabled | 2021-01-08 11:59:25.857
Chart Update Interval: 200 | 2021-01-08 11:59:25.857
Intraday Data Storage Time Unit: 0 | 2021-01-08 11:59:25.857
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-01-08 11:59:25.857
2021-01-08 16:59:25 Local computer time in UTC | 2021-01-08 11:59:25.857
2021-01-08 11:59:25 Local computer time in SC Time Zone | 2021-01-08 11:59:25.857
2021-01-08 16:53:03 Server time in UTC | 2021-01-08 11:59:25.857
Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-01-08 11:59:25.857
Program path: C:\SierraChart\ | 2021-01-08 11:59:25.857
Data Files path: C:\SierraChart\Data\ | 2021-01-08 11:59:25.857
OS Version Number: 10.0 | 2021-01-08 11:59:25.857
Locale Setting: C | 2021-01-08 11:59:25.857
DLLs: final_64.dll, test_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-01-08 11:59:25.857
Allowed protected custom studies: | 2021-01-08 11:59:25.857

File >> Disconnect selected. | 2021-01-08 11:59:51.493
SC Futures Order Routing/Data | Waiting for socket receive thread to end | 2021-01-08 11:59:51.494
DTC Client socket (1) | CloseSocket call. | 2021-01-08 11:59:51.494
DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-08 11:59:51.494
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-01-08 11:59:51.494
SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2021-01-08 11:59:51.495
DTC Client socket (2) | CloseSocket call. | 2021-01-08 11:59:51.495
DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-08 11:59:51.495
DTC Client socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-01-08 11:59:51.495
SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-01-08 11:59:51.495
SC Futures Order Routing/Data | Disconnected. | 2021-01-08 11:59:51.495
DTC Client socket (2) | Write has completed. Shutdown being performed. | 2021-01-08 11:59:51.530
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-01-08 11:59:51.530
DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-01-08 11:59:51.536
DTC Client socket (1) | Closed. | 2021-01-08 11:59:51.536

SC Futures Order Routing/Data | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2021-01-08 11:59:58.015
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-01-08 11:59:58.101
DTC Client socket (1) | New receive buffer size: 5242880 | 2021-01-08 11:59:58.102
DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2021-01-08 11:59:58.102
SC Futures Order Routing/Data | Network connection to server complete. | 2021-01-08 11:59:58.154
SC Futures Order Routing/Data | Starting socket receive thread. | 2021-01-08 11:59:58.154
SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS. Compression: none | 2021-01-08 11:59:58.155
SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2021-01-08 11:59:58.304
SC Futures Order Routing/Data | Sending logon request message. | 2021-01-08 11:59:58.304
SC Futures Order Routing/Data | Received logon response. | 2021-01-08 11:59:58.361
SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2021-01-08 11:59:58.361
SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2021-01-08 11:59:58.361
SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2021-01-08 11:59:58.361
SC Futures Order Routing/Data | Trading is supported. | 2021-01-08 11:59:58.361
SC Futures Order Routing/Data | Order cancel and replace is supported. | 2021-01-08 11:59:58.361
SC Futures Order Routing/Data | OCO Orders supported. | 2021-01-08 11:59:58.361
SC Futures Order Routing/Data | Bracket Orders supported. | 2021-01-08 11:59:58.361
SC Futures Order Routing/Data | Connected to server complete. | 2021-01-08 11:59:58.361
Triggering next historical data download in queue. | 2021-01-08 11:59:58.361
Triggering next historical data download in queue. | 2021-01-08 11:59:58.361
Triggering next historical data download in queue. | 2021-01-08 11:59:58.361
Triggering next historical data download in queue. | 2021-01-08 11:59:58.361
Updated verified funded futures trading account ending date to: 2021-02-07 16:59:58 | 2021-01-08 11:59:58.361
Mapping NQU20_FUT_CME to NQU20. Service code: cme | 2021-01-08 11:59:58.363
SC DTC Delayed Exchange Data | Starting real-time market data updates for: NQU20_FUT_CME (NQU20). ID: 1 Service code: cme | 2021-01-08 11:59:58.363
SC DTC Delayed Exchange Data | Connecting to the server ds13.sierracharts.com. Port 10043 | 2021-01-08 11:59:58.363
SC DTC Delayed Exchange Data | Requesting security definition data for: NQU20_FUT_CME (NQU20). ID: 1 | 2021-01-08 11:59:58.363
Added historical Intraday data request for NQU20_FUT_CME to the queue. | 2021-01-08 11:59:58.363
Intraday data recording state for symbol NQU20_FUT_CME is set to download 'Pending'. | 2021-01-08 11:59:58.363
Triggering next historical data download in queue. | 2021-01-08 11:59:58.363
Delaying start of download for NQU20_FUT_CME | 2021-01-08 11:59:58.391
Mapping NQH21_FUT_CME to NQH21. Service code: cme | 2021-01-08 11:59:58.392
SC DTC Delayed Exchange Data | Starting real-time market data updates for: NQH21_FUT_CME (NQH21). ID: 2 Service code: cme | 2021-01-08 11:59:58.392
SC DTC Delayed Exchange Data | Requesting security definition data for: NQH21_FUT_CME (NQH21). ID: 2 | 2021-01-08 11:59:58.392
Added historical Intraday data request for NQH21_FUT_CME to the queue. | 2021-01-08 11:59:58.392
Intraday data recording state for symbol NQH21_FUT_CME is set to download 'Pending'. | 2021-01-08 11:59:58.392
Triggering next historical data download in queue. | 2021-01-08 11:59:58.392
DTC Client socket (3) | Creating socket. | 2021-01-08 11:59:58.413
DTC Client socket (3) | New receive buffer size: 5242880 | 2021-01-08 11:59:58.413
DTC Client socket (3) | Connecting to IP: 64.38.174.178. | 2021-01-08 11:59:58.413
SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-01-08 11:59:58.519
SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-01-08 11:59:58.519
SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-01-08 11:59:58.519
Mapping YMH21_FUT_CBOT to YMH21. Service code: cbot | 2021-01-08 11:59:58.523
SC DTC Delayed Exchange Data | Starting real-time market data updates for: YMH21_FUT_CBOT (YMH21). ID: 3 Service code: cbot | 2021-01-08 11:59:58.524
SC DTC Delayed Exchange Data | Requesting security definition data for: YMH21_FUT_CBOT (YMH21). ID: 3 | 2021-01-08 11:59:58.524
Added historical Intraday data request for YMH21_FUT_CBOT to the queue. | 2021-01-08 11:59:58.524
Intraday data recording state for symbol YMH21_FUT_CBOT is set to download 'Pending'. | 2021-01-08 11:59:58.524
Triggering next historical data download in queue. | 2021-01-08 11:59:58.524
SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-01-08 11:59:58.625
SC DTC Delayed Exchange Data | Sending logon request message. | 2021-01-08 11:59:58.625
SC DTC Delayed Exchange Data | Received logon response. | 2021-01-08 11:59:59.450
SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2021-01-08 11:59:59.450
SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-01-08 11:59:59.450
SC DTC Delayed Exchange Data | Successfully connected. | 2021-01-08 11:59:59.450
SC DTC Delayed Exchange Data | Trading is not supported. | 2021-01-08 11:59:59.450
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: NQH21_FUT_CME -> NQH21 | 2021-01-08 11:59:59.450
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: NQU20_FUT_CME -> NQU20 | 2021-01-08 11:59:59.450
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: YMH21_FUT_CBOT -> YMH21 | 2021-01-08 11:59:59.450
SC DTC Delayed Exchange Data | Received security definition for symbol NQH21_FUT_CME | 2021-01-08 11:59:59.635
SC DTC Delayed Exchange Data | Real-time data for symbol NQU20_FUT_CME is currently unavailable. | 2021-01-08 11:59:59.635
SC DTC Delayed Exchange Data | Received security definition for symbol NQU20_FUT_CME | 2021-01-08 11:59:59.635
SC DTC Delayed Exchange Data | Received security definition for symbol YMH21_FUT_CBOT | 2021-01-08 11:59:59.635
HD Request # 4 | Downloading Intraday chart data for NQU20_FUT_CME to the file NQU20_FUT_CME.scid. Service: cme | 2021-01-08 12:00:04.545
HD Request # 4 | Download start date-time: 2020-09-18 09:29:57.000000. File last date-time: 2020-09-18 09:29:57.002000 | 2021-01-08 12:00:04.545
HD Request # 4 | Using server: ds23.sierracharts.com port 10149 | 2021-01-08 12:00:04.545
Socket (5) | Creating socket. | 2021-01-08 12:00:04.545
Socket (5) | New receive buffer size: 5242880 | 2021-01-08 12:00:04.545
Socket (5) | Connecting to IP: 216.1.90.130. | 2021-01-08 12:00:04.545
HD Request # 4 | Setting DTC encoding to Binary VLS | 2021-01-08 12:00:04.650
HD Request # 4 | Sending historical data logon request message. | 2021-01-08 12:00:04.650
HD Request # 4 | Requesting Intraday data. Start date-time: 2020-09-18 09:29:57. Record interval: 0. Symbol: NQU20 | 2021-01-08 12:00:05.149
HD Request # 4 | Decompressing data. | 2021-01-08 12:00:05.381
HD Request # 4 | Receiving Intraday data for NQU20_FUT_CME starting at 2020-09-18 09:29:57.002000 | 2021-01-08 12:00:05.382
Socket (5) | CloseSocket call. | 2021-01-08 12:00:05.382
Socket (5) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-08 12:00:05.382
Socket (5) | Shutdown started. Waiting for graceful close. | 2021-01-08 12:00:05.382
Historical data download thread signaled to stop. | 2021-01-08 12:00:05.382
HD Request # 4 | Received 1 record from 2020-09-18 09:29:57.002000 to 2020-09-18 09:29:57.002000 (0.0 seconds) and wrote 0 records for NQU20_FUT_CME | 2021-01-08 12:00:05.382
HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2020-09-18 13:29:57.002000 | 2021-01-08 12:00:05.382
HD Request # 4 | Completion time: 1s | 2021-01-08 12:00:05.383
HD Request # 4 | Intraday data download complete for NQU20_FUT_CME. Unique request ID: 4 | 2021-01-08 12:00:05.383
Removing historical data download ID 4. | 2021-01-08 12:00:05.383
Real-time Intraday chart data file updates started for NQU20_FUT_CME | 2021-01-08 12:00:05.383
Intraday chart data file opened for NQU20_FUT_CME | 2021-01-08 12:00:05.383
HD Request # 4 | Enabling Intraday chart updating for symbol. | 2021-01-08 12:00:05.383

Triggering next historical data download in queue. | 2021-01-08 12:00:05.383
HD Request # 5 | Downloading Intraday chart data for NQH21_FUT_CME to the file NQH21_FUT_CME.scid. Service: cme | 2021-01-08 12:00:05.383
HD Request # 5 | Download start date-time: 2021-01-08 11:49:40.000000. File last date-time: 2021-01-08 11:49:40.417000 | 2021-01-08 12:00:05.383
HD Request # 5 | Using server: ds21.sierracharts.com port 10150 | 2021-01-08 12:00:05.383
Socket (4) | Creating socket. | 2021-01-08 12:00:05.383
Socket (4) | New receive buffer size: 5242880 | 2021-01-08 12:00:05.383
Socket (4) | Connecting to IP: 216.1.90.129. | 2021-01-08 12:00:05.383
Socket (5) | Socket gracefully closed by remote side. | 2021-01-08 12:00:05.430
Socket (5) | Closed. | 2021-01-08 12:00:05.430
HD Request # 5 | Setting DTC encoding to Binary VLS | 2021-01-08 12:00:05.479
HD Request # 5 | Sending historical data logon request message. | 2021-01-08 12:00:05.479
HD Request # 5 | Requesting Intraday data. Start date-time: 2021-01-08 11:49:40. Record interval: 0. Symbol: NQH21 | 2021-01-08 12:00:05.980
HD Request # 5 | Decompressing data. | 2021-01-08 12:00:06.026
HD Request # 5 | Receiving Intraday data for NQH21_FUT_CME starting at 2021-01-08 11:49:40.417000 | 2021-01-08 12:00:06.028
Socket (4) | CloseSocket call. | 2021-01-08 12:00:06.030
Socket (4) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-08 12:00:06.030
Socket (4) | Shutdown started. Waiting for graceful close. | 2021-01-08 12:00:06.030
Historical data download thread signaled to stop. | 2021-01-08 12:00:06.030
HD Request # 5 | Timestamp of first Intraday data file record written: 2021-01-08 11:49:41.461000 | 2021-01-08 12:00:06.030
HD Request # 5 | Received 183 records from 2021-01-08 11:49:40.417000 to 2021-01-08 11:50:04.814000 (24.4 seconds) and wrote 182 records for NQH21_FUT_CME | 2021-01-08 12:00:06.030
HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2021-01-08 16:50:04.814000 | 2021-01-08 12:00:06.033
HD Request # 5 | Completion time: 1s | 2021-01-08 12:00:06.033
HD Request # 5 | Intraday data download complete for NQH21_FUT_CME. Unique request ID: 5 | 2021-01-08 12:00:06.033
Removing historical data download ID 5. | 2021-01-08 12:00:06.033
Real-time Intraday chart data file updates started for NQH21_FUT_CME | 2021-01-08 12:00:06.033
Intraday chart data file opened for NQH21_FUT_CME | 2021-01-08 12:00:06.033
HD Request # 5 | Enabling Intraday chart updating for symbol. | 2021-01-08 12:00:06.033

Triggering next historical data download in queue. | 2021-01-08 12:00:06.033
HD Request # 6 | Downloading Intraday chart data for YMH21_FUT_CBOT to the file YMH21_FUT_CBOT.scid. Service: cbot | 2021-01-08 12:00:06.033
HD Request # 6 | Download start date-time: 2021-01-08 11:49:40.000000. File last date-time: 2021-01-08 11:49:40.292000 | 2021-01-08 12:00:06.035
HD Request # 6 | Using server: ds23.sierracharts.com port 10149 | 2021-01-08 12:00:06.035
Socket (5) | Creating socket. | 2021-01-08 12:00:06.035
Socket (5) | New receive buffer size: 5242880 | 2021-01-08 12:00:06.035
Socket (5) | Connecting to IP: 216.1.90.130. | 2021-01-08 12:00:06.036
Opened cached Intraday file: C:\SierraChart\Data\NQH21_FUT_CME.scid. Thread ID: 5744 | 2021-01-08 12:00:06.067
Socket (4) | Socket gracefully closed by remote side. | 2021-01-08 12:00:06.074
Socket (4) | Closed. | 2021-01-08 12:00:06.074
HD Request # 6 | Setting DTC encoding to Binary VLS | 2021-01-08 12:00:06.139
HD Request # 6 | Sending historical data logon request message. | 2021-01-08 12:00:06.139
HD Request # 6 | Requesting Intraday data. Start date-time: 2021-01-08 11:49:40. Record interval: 0. Symbol: YMH21 | 2021-01-08 12:00:06.183
HD Request # 6 | Decompressing data. | 2021-01-08 12:00:06.231
HD Request # 6 | Receiving Intraday data for YMH21_FUT_CBOT starting at 2021-01-08 11:49:40.292000 | 2021-01-08 12:00:06.232
Socket (5) | CloseSocket call. | 2021-01-08 12:00:06.233
Socket (5) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-08 12:00:06.233
Socket (5) | Shutdown started. Waiting for graceful close. | 2021-01-08 12:00:06.233
Historical data download thread signaled to stop. | 2021-01-08 12:00:06.233
HD Request # 6 | Timestamp of first Intraday data file record written: 2021-01-08 11:49:41.443000 | 2021-01-08 12:00:06.233
HD Request # 6 | Received 82 records from 2021-01-08 11:49:40.292000 to 2021-01-08 11:50:04.988000 (24.7 seconds) and wrote 81 records for YMH21_FUT_CBOT | 2021-01-08 12:00:06.233
HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2021-01-08 16:50:04.988000 | 2021-01-08 12:00:06.235
HD Request # 6 | Completion time: 0s | 2021-01-08 12:00:06.237
HD Request # 6 | Intraday data download complete for YMH21_FUT_CBOT. Unique request ID: 6 | 2021-01-08 12:00:06.237
Removing historical data download ID 6. | 2021-01-08 12:00:06.237
Real-time Intraday chart data file updates started for YMH21_FUT_CBOT | 2021-01-08 12:00:06.237
Intraday chart data file opened for YMH21_FUT_CBOT | 2021-01-08 12:00:06.237
HD Request # 6 | Enabling Intraday chart updating for symbol. | 2021-01-08 12:00:06.237

Triggering next historical data download in queue. | 2021-01-08 12:00:06.237
Socket (5) | Socket gracefully closed by remote side. | 2021-01-08 12:00:06.287
Socket (5) | Closed. | 2021-01-08 12:00:06.287
Opened cached Intraday file: C:\SierraChart\Data\YMH21_FUT_CBOT.scid. Thread ID: 5744 | 2021-01-08 12:00:06.366
[2021-01-08 20:28:41]
Sierra Chart Engineering - Posts: 104368
You will need to activate the exchanges or exchange, that you require here:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed

Currently there are no exchanges active.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-01-08 20:29:04

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