Support Board
Date/Time: Tue, 16 Sep 2025 04:03:49 +0000
Tick chart issue
View Count: 817
| [2021-01-05 23:57:19] |
| user10000 - Posts: 50 |
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I have the same tick 20k tick (trades) charts that i swap between my laptop and desktop. Today i noticed that with the same exact settings im getting 2 different charts. I downloaded same exact chartbook so there is no way any of the settings is changed besides the chart text size. Why is this and which one is accurate? 1st chart is from laptop and 2nd is from desktop Date Time Of Last Edit: 2021-01-06 00:01:21
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Private File Private File |
| [2021-01-06 00:02:02] |
| Sierra_Chart Engineering - Posts: 20894 |
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We are no longer as of December 28, 2020 providing the Sierra Chart provided historical data service for CQG or Interactive Brokers users. For more information, refer to this Support Board thread: Jan 1, 2021 Changes to Historical Data: Interactive Brokers, CQG Also refer to this post for steps that you need to do now: Jan 1, 2021 Changes to Historical Data: Interactive Brokers, CQG | Post: 245144 The solution to this problem is to use the Denali Exchange Data Feed for CME and EUREX (Upcoming in January 2021) data. Step-by-step instructions are here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* The first calendar month of this data feed is free. Let us know if you need help with the set up and we will help you through all of the steps. In the case of CQG you will then need to contact your broker and cancel CME and EUREX exchange fees through your CQG account so you do not pay exchange fees twice. You definitively do not have to pay any market data exchange fees through your brokerage account to CQG. This is not required. For other exchanges (ICE, HKFE) you need to use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed As an alternative to CQG, we recommend using the Sierra Chart Order Routing Service: Sierra Chart / Trading Technologies Futures Order Routing Service In regards to using CQG provided historical data, we definitely do not recommend using that. It has an additional cost of 25 USD per month. The data delivery is slow and inefficient and causes Sierra Chart to freeze during the processing of it. Only 5 days of tick data is supported from CQG. And only current futures contracts are provided. Whereas with Sierra Chart provided data feeds, you will have access to 10+ years of reliable high-speed delivered tick by tick data. Once again we do not advise using CQG historical data and it will not work well with Sierra Chart. And we also provide no technical help or support for any CQG provided historical data or real-time data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-06 00:41:35] |
| user10000 - Posts: 50 |
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Just to confirm version 2027 is the only recommended version for cqg users?
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| [2021-01-06 00:47:10] |
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We do not understand the question. That is not what we recommended. Users who are using CQG need to be running a current version. Which is currently 2215.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-06 01:07:53] |
| user10000 - Posts: 50 |
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the screenshot attached said to upgrade to 2207 but im guessing the latest version should be fine also, thanks will look into switching to Denali
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 Screenshot 2021-01-05 200549.png / V - Attached On 2021-01-06 01:06:15 UTC - Size: 47.15 KB - 248 views Attachment Deleted. |
| [2021-01-06 01:57:28] |
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We will update that post to make it clear that it is that version or higher. What we were confused about is in post #3 you have mentioned the version 2027.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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