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Direct MessagesDate/Time: Sat, 20 Apr 2024 04:14:12 +0000
change to deniali datafeed
View Count: 1893
| [2021-02-15 07:58:55] |
| User125903 - Posts: 34 |
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Hello, now i have a problem, i had a bracked order over the weekend,the position got stopped, normally it should delete the attached orders when closing thwe position, but it did not, now i have 2 limit buy orders wich where were the target for the closed position, but i cant delete them or change them(not with cancel all and also not in the open trade window),please help i dont wanna get filled on these. TY |
| [2021-02-15 08:04:09] |
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Most likely those orders are not actually working. Tell us what Global Settings >> Data/Trade Service Settings >> Service Settings >> Primary Server is set to. Also let us know the Backup Server 1. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-15 08:12:35] |
| User125903 - Posts: 34 |
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primary server 2, backup server 1, 1
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| [2021-02-15 08:33:59] |
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We do see a good till canceled Limit order. Try canceling it again, through the Trade >> Trade Orders Window: Trading Information Windows: Canceling Orders If there is a rejection, provide the rejection by following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-15 08:46:30] |
| User125903 - Posts: 34 |
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Order cancellation failed | SC Futures Order Routing/Data order update (Order cancel reject). Info: Order cancellation failed | Order Cancel Reject. Text: Order not found. Text: Attached order. Parent: 293384. Tag: 12ts40tpbe16.twconfig. Internal Order ID: 293385. Service Order ID: 5175613. Symbol: MNQH21_FUT_CME. Account: AC119479 | 2021-02-15 09:38:28.459 * Order cancellation failed | SC Futures Order Routing/Data order update (Order cancel reject). Info: Order cancellation failed | Order Cancel Reject. Text: Order not found. Text: Attached order. Parent: 293384. Tag: 12ts40tpbe16.twconfig. Internal Order ID: 293385. Service Order ID: 5175613. Symbol: MNQH21_FUT_CME. Account: AC119479 | 2021-02-15 09:39:47.823 * Order cancellation failed | SC Futures Order Routing/Data order update (Order cancel reject). Info: Order cancellation failed | Order Cancel Reject. Text: Order not found. Text: Attached order. Parent: 293384. Tag: 12ts40tpbe16.twconfig. Internal Order ID: 293385. Service Order ID: 5175613. Symbol: MNQH21_FUT_CME. Account: AC119479 | 2021-02-15 09:42:43.340 * Order modification failed | SC Futures Order Routing/Data order update (Order cancel/replace reject). Info: Order modification failed | Order Modification Reject. Text: Order not found. Text: Attached order. Parent: 293384. Tag: 12ts40tpbe16.twconfig. Internal Order ID: 293385. Service Order ID: 5175613. Symbol: MNQH21_FUT_CME. Account: AC119479 | 2021-02-15 09:43:37.813 * Order cancellation failed | SC Futures Order Routing/Data order update (Order cancel reject). Info: Order cancellation failed | Order Cancel Reject. Text: Order not found. Text: Attached order. Parent: 293384. Tag: 12ts40tpbe16.twconfig. Internal Order ID: 293385. Service Order ID: 5175613. Symbol: MNQH21_FUT_CME. Account: AC119479 | 2021-02-15 09:44:02.457 * Order cancellation failed | SC Futures Order Routing/Data order update (Order cancel reject). Info: Order cancellation failed | Order Cancel Reject. Text: Order not found. Text: Tag: 12ts40tpbe16.twconfig. Internal Order ID: 293389. Service Order ID: 5175822. Symbol: MNQH21_FUT_CME. Account: AC119479 | 2021-02-15 09:44:02.517 * Order cancellation failed | SC Futures Order Routing/Data order update (Order cancel reject). Info: Order cancellation failed | Order Cancel Reject. Text: Order not found. Text: Attached order. Parent: 293384. Tag: 12ts40tpbe16.twconfig. Internal Order ID: 293385. Service Order ID: 5175613. Symbol: MNQH21_FUT_CME. Account: AC119479 | 2021-02-15 09:44:53.124 * |
| [2021-02-15 08:51:24] |
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We will clear these orders at the end of the day but they are not working because this text is given by TT: Order not found Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-15 08:55:26
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| [2021-02-15 09:34:51] |
| User125903 - Posts: 34 |
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ok thank you for your quick help
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| [2021-02-16 14:53:51] |
| User125903 - Posts: 34 |
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Hello, yesterday i got a email from amp that TT has a position issue and that they disabled trading the account,then i got another email that they fixed the duplicated orders and that i can check on my tt plattform but i use sierra and not tt. This morning i deleted the orders in sierra but i have in trade activity lock 2 trades from yesterday wich i never placed. In the morning i took a trade,this trade is not showing in trad activity log. Now i tried to take a trade but it is rejected and i can not trade: So what can i do now?TY SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: No available exchange connection; unavailable | SenderSubID: AMPT119479. Text: Parent order. Tag: 12ts40tpbe16.twconfig. Internal Order ID: 293990. Service Order ID: 5186403. Symbol: MESH21_FUT_CME. Account: AC119479 | 2021-02-16 15:40:54.701 * SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: No available exchange connection; unavailable | SenderSubID: AMPT119479. Text: Parent order. Tag: 12ts40tpbe16.twconfig. Internal Order ID: 293993. Service Order ID: 5186476. Symbol: MESH21_FUT_CME. Account: AC119479 | 2021-02-16 15:41:39.373 * SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: No available exchange connection; unavailable | SenderSubID: AMPT119479. Text: Parent order. Tag: 12ts40tpbe16.twconfig. Internal Order ID: 293996. Service Order ID: 5186653. Symbol: MESH21_FUT_CME. Account: AC119479 | 2021-02-16 15:42:50.548 * SC Futures Order Routing/Data order update (Order reject). Info: New order rejected - Order routing server has no connection to the exchange server. Text: Attached order. Parent: 293999. Tag: 12ts40tpbe16.twconfig. Internal Order ID: 294000. Service Order ID: 5187194. Symbol: MESH21_FUT_CME. Account: AC119479 | 2021-02-16 15:49:07.270 * SC Futures Order Routing/Data order update (Order reject). Info: New order rejected - Order routing server has no connection to the exchange server. Text: Attached order. Parent: 293999. Tag: 12ts40tpbe16.twconfig. Internal Order ID: 294001. Service Order ID: 5187195. Symbol: MESH21_FUT_CME. Account: AC119479 | 2021-02-16 15:49:07.330 * SC Futures Order Routing/Data order update (Order reject). Info: New order rejected - Order routing server has no connection to the exchange server. Text: Parent order. Tag: 12ts40tpbe16.twconfig. Internal Order ID: 293999. Service Order ID: 5187193. Symbol: MESH21_FUT_CME. Account: AC119479 | 2021-02-16 15:49:07.330 * SC Futures Order Routing/Data | Requesting trade accounts from server. | 2021-02-16 15:49:09.494 SC Futures Order Routing/Data | Performing query for order fills start date-time for account AC119479. | 2021-02-16 15:49:09.635 SC Futures Order Routing/Data | Performing query for historical account balances for account AC119479. | 2021-02-16 15:49:09.635 SC Futures Order Routing/Data | Received 1 accounts from service. | 2021-02-16 15:49:09.635 TradeActivity files query time: 0.003756 seconds. Entries: 0. Current queries: 2 | 2021-02-16 15:49:09.639 SC Futures Order Routing/Data | Requesting historical order fills for account AC119479. Start Date-Time UTC: 2021-02-16 08:40:01 | 2021-02-16 15:49:09.641 SC Futures Order Routing/Data | Received 2 order fills for account: AC119479. Inserting the ones that do not exist. | 2021-02-16 15:49:09.795 SC Futures Order Routing/Data | Requesting Trade Positions data. | 2021-02-16 15:49:14.769 SC Futures Order Routing/Data | Received first Trade Positions report from DTC server. | Symbol: (unset) | TradeAccount: AC119479 | 2021-02-16 15:49:14.884 SC Futures Order Routing/Data | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2021-02-16 15:49:14.884 TradeActivity files query time: 9.940233 seconds. Entries: 0. Current queries: 2 | 2021-02-16 15:49:19.579 SC Futures Order Routing/Data | Requesting historical account balances for account AC119479. Start date-time UTC: 2019-08-08 14:49:19 | 2021-02-16 15:49:19.602 SC Futures Order Routing/Data | Received 0 historical account balance updates for account: AC119479. Inserting the ones that do not exist. | 2021-02-16 15:49:19.799 RemoveDuplicateFills | TradeAccount: AC119479. DatesOfRecordsToInsert: 2021-02-16, . MostRecentFileNameSearched: TradeActivityLog_2021-02-16_UTC.None.data. RecordsRemovedCount: 1. OriginalRecordsToInsertCount: 2. RecordsToInsertCount: 1 | 2021-02-16 15:49:20.994 TradeActivity files query time: 1.415366 seconds. Entries: 0. Current queries: 1 | 2021-02-16 15:49:20.994 Flagging to reload Trades list in charts | Symbol: MESH21_FUT_CME | TradeAccount: AC119479 | 2021-02-16 15:49:20.998 New order fills received for Trade Account: AC119479. Sending Trade Accounts to clients with same account as a signal for them to download order fills. | 2021-02-16 15:49:20.998 |
| [2021-02-16 17:28:46] |
| John - SC Support - Posts: 30976 |
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You are using TT for the order routing, that is who we currently work with to create the Sierra Chart Order Routing Service. What you are getting IS related to the issues with TT and AMP stopping trading. You will need to get with AMP to determine when you can trade again. Refer to the following for more information on today's issue: TT Based Order Routing Service: TT Interruption For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-18 15:45:40] |
| User125903 - Posts: 34 |
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Hello, i am a little confused and english is not my first language, this change to cqg is this somthing someone can do or have to do , so does everything work again like before with tt order routing or do i have to switch to cqg? TY |
| [2021-02-18 16:44:02] |
| John - SC Support - Posts: 30976 |
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The switch to CQG is an option. It is not something you have to do. The issue is simply that TT is still working on fixing their issues. Therefore, in order to get people trading again, AMP is willing to switch your setup from TT to CQG. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-23 08:27:23] |
| User125903 - Posts: 34 |
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Hello, i have 3 quick questions: 1. if i want to renew my subscribtion to what i have now (without MBO) Sierra + Deniali package 11 is the right one? 2. Is there a way to make payment in EUR,because last time i paid with creditcard and got charged a lot of fees for the currency conversion? 3. Is there a rough timeline for the orderrouting from sierra direct to cme (1month,1year??), i am asking because i am not jusing my amp account since the stuff with TT happened and i heard a similar thing happened with cqg last week,so i am using my iIB account at the moment. TY |
| [2021-03-23 11:11:35] |
| User103448 - Posts: 69 |
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Is there a way to get prices for markets @ICE US into my quoteboard?
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Softs.jpg| [2021-03-23 14:30:18] |
| John - SC Support - Posts: 30976 |
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User125903: 1. The package you would need, that is equivalent to Package 5 with the Denali Exchange Data Feed Fee is Package 11. 2. We are working on some different payment processors, but at the moment there is not one that processes directly in Euros without a fee. 3. The only thing we can do is point you to this thread which gives more information on the status of our Direct to CME Order Routing: Now Released: Upcoming CME Direct Routing For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-23 14:33:06] |
| John - SC Support - Posts: 30976 |
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User103448: You would need to subscribe to the data for the ICE-US which is available through the Sierra Chart Exchange Data Feed. Refer to the following: Sierra Chart Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-25 09:39:43] |
| User125903 - Posts: 34 |
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Hello, i think i did somthing wrong, i wanted to renew package 11 for 6 month but now i think it ectended package 5 for 1 month,can you please help me, TY |
| [2021-03-25 13:22:09] |
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You can change the Service Package: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-27 10:15:41] |
| User125903 - Posts: 34 |
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Hello, now my AMP (TT order routing) account has been removed, what are my options now?Can i wait until your cme direct order routing is available and then reactivate it and in the meantime go with SC all data? I am really confused and since i made the change end of last year only have problems,i know its not your fault. TY |
| [2021-03-29 04:02:15] |
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Can i wait until your cme direct order routing is available and then reactivate it No you cannot wait because this is not going to be ready by the time you need to authorize the CME data for another 30 days.Everything related to this, is explained here: Removal of TT Trading Accounts from Sierra Chart Accounts for AMP Users Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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