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Date/Time: Sun, 19 May 2024 10:52:33 +0000



Cant download intraday data

View Count: 485

[2020-12-29 09:48:50]
User206920 - Posts: 28
Hi, I'm having a problem with CQG data where it seems to not be able to download any data older than few days, I tried the Edit - Delete download data button but it was no help.

Hope screenshots will help, here is the log.

Reading Internal Order ID file. | 2020-12-29 09:46:50.704
Reading Trade Orders file. | 2020-12-29 09:46:50.822
Reading Trade Positions file. | 2020-12-29 09:46:50.822
Reading Account Balance file. | 2020-12-29 09:46:50.823
UDPListener (1468). Port 22904 | Listening on UDP port 22904. | 2020-12-29 09:46:50.848
Software version: 2196 64-bit | 2020-12-29 09:46:50.848
Primary Thread ID: 5928 | 2020-12-29 09:46:50.848
Usage end date: 2021-03-30 | 2020-12-29 09:46:50.848
Enabled for: Advanced Features 2. | 2020-12-29 09:46:50.848
Enabled for: Sierra Chart Historical Data Service. | 2020-12-29 09:46:50.848
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-12-29 09:46:50.848
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-12-29 09:46:50.848
Current selected Data/Trading service: CQG WebAPI | 2020-12-29 09:46:50.848
Custom symbol settings values: enabled | 2020-12-29 09:46:50.848
Chart Update Interval: 500 | 2020-12-29 09:46:50.848
Intraday Data Storage Time Unit: 0 | 2020-12-29 09:46:50.848
Time Zone: +00:00:00 (UTC+00) | 2020-12-29 09:46:50.848
2020-12-29 09:46:50 Local computer time in UTC | 2020-12-29 09:46:50.848
2020-12-29 09:46:50 Local computer time in SC Time Zone | 2020-12-29 09:46:50.848
2020-12-29 09:46:52 Server time in UTC | 2020-12-29 09:46:50.848
Local computer UTC time and Server UTC time difference: 2 seconds. | 2020-12-29 09:46:50.848
Program path: G:\Sierra\ | 2020-12-29 09:46:50.848
Data Files path: G:\Sierra\Data\ | 2020-12-29 09:46:50.848
OS Version Number: 10.0 | 2020-12-29 09:46:50.848
Locale Setting: C | 2020-12-29 09:46:50.848
DLLs: UserContributedStudies_64.dll | 2020-12-29 09:46:50.849
Allowed protected custom studies: | 2020-12-29 09:46:50.849

Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2020-12-29 09:46:50.869
Received 5 login tokens. | 2020-12-29 09:46:51.004
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-12-29 09:46:51.015
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-12-29 09:46:51.035
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-12-29 09:46:51.035
Symbol settings MD5 received. Request ID: 1. | 2020-12-29 09:46:51.146
Symbol settings are up-to-date for cqg. | 2020-12-29 09:46:51.146
Files to Open on Start up | File does not exist: G:\Sierra\Data\ExampleChartbook.cht | 2020-12-29 09:46:54.016

CQG WebAPI | Connecting to server api.cqg.com | 2020-12-29 09:46:56.017
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2020-12-29 09:46:56.017
CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2020-12-29 09:46:56.023
CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2020-12-29 09:46:56.023
CQG WebSocket socket (1) | Connecting to IP: 195.166.124.165. | 2020-12-29 09:46:56.023
CQG WebSocket | Opening WebSocket. | 2020-12-29 09:46:56.067
CQG WebSocket | Sending WebSocket handshake. | 2020-12-29 09:46:56.067
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-12-29 09:46:56.190
CQG WebSocket | Server header | Connection: upgrade | 2020-12-29 09:46:56.190
CQG WebSocket | Server header | Sec-WebSocket-Accept: o3JL/6o0twTgmtBCzS+6qnnfF/o= | 2020-12-29 09:46:56.190
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2020-12-29 09:46:56.190
CQG WebSocket | Server header | Upgrade: websocket | 2020-12-29 09:46:56.190
CQG WebSocket | Server header | | 2020-12-29 09:46:56.190
CQG WebSocket | Web socket state is now open. | 2020-12-29 09:46:56.190
CQG WebAPI | WebSocket connected. | 2020-12-29 09:46:56.190
CQG WebAPI | Sending market data logon message. | 2020-12-29 09:46:56.190
CQG WebAPI | Base Time: 2020-12-20T08:14:18. 2020-12-20 08:14:18 | 2020-12-29 09:46:56.802
CQG WebAPI | Logon successful. Session Token = 1h/yIkJvIIpWi29vpX6xkldgJKkPQKbKN+jSKEqPi3see+IpAg9ZNnfXqANok46GWexAzd5TLH/ | 2020-12-29 09:46:56.802
CQG WebAPI | Connected to server complete. | 2020-12-29 09:46:56.802
Triggering next historical data download in queue. | 2020-12-29 09:46:56.802
Triggering next historical data download in queue. | 2020-12-29 09:46:56.802
Triggering next historical data download in queue. | 2020-12-29 09:46:56.802
Triggering next historical data download in queue. | 2020-12-29 09:46:56.802
Updated verified funded futures trading account ending date to: 2021-01-28 09:46:56 | 2020-12-29 09:46:56.879
CQG WebAPI | Sending Trade Accounts request message. | 2020-12-29 09:46:56.879
CQG WebAPI | Brokerage name: AMP. Account Name: 126680 | 2020-12-29 09:46:56.965
CQG WebAPI | Sending collateral subscribe request. | 2020-12-29 09:46:56.965
F.US.DBH21 #7 | Reloading chart. | 2020-12-29 09:46:57.258
Custom studies file does not exist: G:\Sierra\Data\sst_vwap_bundle_64.dll | 2020-12-29 09:46:57.265
F.US.DBH21 [CBV] 1 Day #12 | Reloading chart. | 2020-12-29 09:46:57.308
CQG WebAPI | Using primary service for historical data for F.US.DBH20 | 2020-12-29 09:46:57.312
Starting DelayedDownloadMonitoringTimer | 2020-12-29 09:46:57.312
Starting HDTimeoutTimer | 2020-12-29 09:46:57.312
Added historical Intraday data request for F.US.DBH20 to the queue. | 2020-12-29 09:46:57.312
Triggering next historical data download in queue. | 2020-12-29 09:46:57.312
CQG WebAPI | Using primary service for historical data for F.US.DBM20 | 2020-12-29 09:46:57.315
Added historical Intraday data request for F.US.DBM20 to the queue. | 2020-12-29 09:46:57.315
CQG WebAPI | Using primary service for historical data for F.US.DBU20 | 2020-12-29 09:46:57.319
Added historical Intraday data request for F.US.DBU20 to the queue. | 2020-12-29 09:46:57.319
CQG WebAPI | Using primary service for historical data for F.US.DBZ20 | 2020-12-29 09:46:57.322
Added historical Intraday data request for F.US.DBZ20 to the queue. | 2020-12-29 09:46:57.322
F.US.DBH21 [CBV] 1 Day #12 | Performing historical Daily data download for symbol F.US.DBH21 starting at last date in file. | 2020-12-29 09:46:57.328
Starting DelayedDownloadMonitoringTimer | 2020-12-29 09:46:57.328
Starting HDTimeoutTimer | 2020-12-29 09:46:57.328
Added historical Daily data request for F.US.DBH21 to the queue. | 2020-12-29 09:46:57.328
Triggering next historical data download in queue. | 2020-12-29 09:46:57.328
F.US.DBH21 [CBV] 1 Day #12 | Waiting for historical downloads to complete with the IDs: 1, 2, 3, 4, 5, | 2020-12-29 09:46:57.521
F.US.DBH21 [CBV] 30 Min #5 | Reloading chart. | 2020-12-29 09:46:57.546
F.US.DBH21 [CBV] 30 Min #5 | Waiting for historical downloads to complete with the IDs: 1, 2, 3, 4, 5, | 2020-12-29 09:46:57.751
F.US.DBH21 [CBV] 300 Trades #1 | Reloading chart. | 2020-12-29 09:46:57.774
F.US.DBH21 [CBV] 300 Trades #1 | Waiting for historical downloads to complete with the IDs: 4, 5, | 2020-12-29 09:46:57.830
F.US.DBH21 [CBV] #4 | Reloading chart. | 2020-12-29 09:46:57.838
F.US.DBH21 [CBV] #4 | Waiting for historical downloads to complete with the IDs: 3, 4, 5, | 2020-12-29 09:46:57.929
F.US.DBH21 [CB] Weekly #8 | Reloading chart. | 2020-12-29 09:46:57.977
F.US.DBH21 [CB] Weekly #8 | Waiting for historical downloads to complete with the IDs: 5, | 2020-12-29 09:46:59.395
F.US.DBH21 [CBV] #9 | Reloading chart. | 2020-12-29 09:46:59.405
F.US.DBH21 [CBV] #9 | Waiting for historical downloads to complete with the IDs: 1, 2, 3, 4, 5, | 2020-12-29 09:46:59.627
F.US.DBH21 [CV] 300 Trades #2 | Reloading chart. | 2020-12-29 09:46:59.671
F.US.DBH21 [CV] 300 Trades #2 | Waiting for historical downloads to complete with the IDs: 4, 5, | 2020-12-29 09:46:59.720
F.US.DBH21 [CBV] 300 Trades #6 | Reloading chart. | 2020-12-29 09:46:59.735
F.US.DBH21 [CBV] 300 Trades #6 | Waiting for historical downloads to complete with the IDs: 4, 5, | 2020-12-29 09:46:59.789
F.US.DBH21 [CBV] 240 Min #11 | Reloading chart. | 2020-12-29 09:46:59.813
F.US.DBH21 [CBV] 240 Min #11 | Waiting for historical downloads to complete with the IDs: 1, 2, 3, 4, 5, | 2020-12-29 09:47:00.018
F.US.DBH21 #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-12-29 09:47:00.071
HD Request # 1 | Downloading Intraday chart data for F.US.DBH20 to the file F.US.DBH20.scid. Service: cqg | 2020-12-29 09:47:00.076
HD Request # 1 | Download start date-time: 2019-11-21 00:00:00.000000. File last date-time: 00:00:00.000000 | 2020-12-29 09:47:00.076
CQG WebAPI | Sending symbol resolution request for F.US.DBH20. ID: 909729 | 2020-12-29 09:47:00.076
HD Request # 2 | Downloading Historical Daily chart data for F.US.DBH21. Starting date: 2020-12-23. Service: cqg | 2020-12-29 09:47:00.080
HD Request # 2 | Requesting historical Daily data for GGH21 starting at 2020-12-22. SC External HD service. | 2020-12-29 09:47:00.080
CQG WebAPI | Starting real-time market data updates for: F.US.DBH21. ID: 2 Service code: cqg | 2020-12-29 09:47:00.143
CQG WebAPI | Sending symbol resolution request for F.US.DBH21. ID: 909730 | 2020-12-29 09:47:00.143
CQG WebAPI | Requesting security definition data for: F.US.DBH21. ID: 2 | 2020-12-29 09:47:00.143
CQG WebAPI | Using primary service for historical data for F.US.DBH21 | 2020-12-29 09:47:00.143
Added historical Intraday data request for F.US.DBH21 to the queue. | 2020-12-29 09:47:00.143
Intraday data recording state for symbol F.US.DBH21 is set to download 'Pending'. | 2020-12-29 09:47:00.143
Triggering next historical data download in queue. | 2020-12-29 09:47:00.143
CQG WebAPI | Received symbol resolution report for symbol F.US.DBH21. Search Symbol: F.US.DBH21. Request ID: 909730. Contract ID: 1. | 2020-12-29 09:47:00.182
CQG WebAPI | Requesting market data for F.US.DBH21 | 2020-12-29 09:47:00.182
CQG WebAPI | Received message: Requested symbol was not found. | 2020-12-29 09:47:00.184
HD Request # 1 | Error downloading historical Intraday data for F.US.DBH20. Requested symbol was not found. | 2020-12-29 09:47:00.184
HD Request # 1 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.DBH20 | 2020-12-29 09:47:00.184
HD Request # 1 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2020-12-29 09:47:00.185
HD Request # 1 | Completion time: 0s | 2020-12-29 09:47:00.185
HD Request # 1 | Intraday data download complete for F.US.DBH20. Unique request ID: 1 | 2020-12-29 09:47:00.185
Removing historical data download ID 1. | 2020-12-29 09:47:00.185
Real-time Intraday chart data file updates started for F.US.DBH20 | 2020-12-29 09:47:00.185
Intraday chart data file opened for F.US.DBH20 | 2020-12-29 09:47:00.185
HD Request # 1 | Enabling Intraday chart updating for symbol. | 2020-12-29 09:47:00.185

Triggering next historical data download in queue. | 2020-12-29 09:47:00.185
Symbol Error - F.US.DBH20 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2020-12-29 09:47:00.185
HD Request # 3 | Downloading Intraday chart data for F.US.DBM20 to the file F.US.DBM20.scid. Service: cqg | 2020-12-29 09:47:00.185
HD Request # 3 | Download start date-time: 2020-02-20 00:00:00.000000. File last date-time: 00:00:00.000000 | 2020-12-29 09:47:00.186
CQG WebAPI | Sending symbol resolution request for F.US.DBM20. ID: 909731 | 2020-12-29 09:47:00.186
CQG WebAPI | Received message: Requested symbol was not found. | 2020-12-29 09:47:00.294
HD Request # 3 | Error downloading historical Intraday data for F.US.DBM20. Requested symbol was not found. | 2020-12-29 09:47:00.294
HD Request # 3 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.DBM20 | 2020-12-29 09:47:00.294
HD Request # 3 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2020-12-29 09:47:00.295
HD Request # 3 | Completion time: 0s | 2020-12-29 09:47:00.295
HD Request # 3 | Intraday data download complete for F.US.DBM20. Unique request ID: 2 | 2020-12-29 09:47:00.295
Removing historical data download ID 2. | 2020-12-29 09:47:00.295
Real-time Intraday chart data file updates started for F.US.DBM20 | 2020-12-29 09:47:00.295
Intraday chart data file opened for F.US.DBM20 | 2020-12-29 09:47:00.295
HD Request # 3 | Enabling Intraday chart updating for symbol. | 2020-12-29 09:47:00.295

Triggering next historical data download in queue. | 2020-12-29 09:47:00.295
Symbol Error - F.US.DBM20 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2020-12-29 09:47:00.295
HD Request # 4 | Downloading Intraday chart data for F.US.DBU20 to the file F.US.DBU20.scid. Service: cqg | 2020-12-29 09:47:00.295
HD Request # 4 | Download start date-time: 2020-05-22 00:00:00.000000. File last date-time: 00:00:00.000000 | 2020-12-29 09:47:00.296
CQG WebAPI | Sending symbol resolution request for F.US.DBU20. ID: 909732 | 2020-12-29 09:47:00.296
CQG WebAPI | Received message: Requested symbol was not found. | 2020-12-29 09:47:00.405
HD Request # 4 | Error downloading historical Intraday data for F.US.DBU20. Requested symbol was not found. | 2020-12-29 09:47:00.405
HD Request # 4 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.DBU20 | 2020-12-29 09:47:00.405
HD Request # 4 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2020-12-29 09:47:00.406
HD Request # 4 | Completion time: 0s | 2020-12-29 09:47:00.406
HD Request # 4 | Intraday data download complete for F.US.DBU20. Unique request ID: 3 | 2020-12-29 09:47:00.406
Removing historical data download ID 3. | 2020-12-29 09:47:00.406
Real-time Intraday chart data file updates started for F.US.DBU20 | 2020-12-29 09:47:00.406
Intraday chart data file opened for F.US.DBU20 | 2020-12-29 09:47:00.406
HD Request # 4 | Enabling Intraday chart updating for symbol. | 2020-12-29 09:47:00.406

Triggering next historical data download in queue. | 2020-12-29 09:47:00.406
Symbol Error - F.US.DBU20 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2020-12-29 09:47:00.406
HD Request # 5 | Downloading Intraday chart data for F.US.DBZ20 to the file F.US.DBZ20.scid. Service: cqg | 2020-12-29 09:47:00.406
HD Request # 5 | Download start date-time: 2020-08-24 00:00:00.000000. File last date-time: 00:00:00.000000 | 2020-12-29 09:47:00.407
CQG WebAPI | Sending symbol resolution request for F.US.DBZ20. ID: 909733 | 2020-12-29 09:47:00.407
CQG WebAPI | Received symbol resolution report for symbol F.US.DBZ20. Search Symbol: F.US.DBZ20. Request ID: 909733. Contract ID: 2. | 2020-12-29 09:47:00.513
HD Request # 5 | Requesting historical Tick data. | 2020-12-29 09:47:00.513
HD Request # 5 | Error downloading historical Intraday data for F.US.DBZ20. Historical data unavailable for this instrument. Result=104. Num Quotes=0 | 2020-12-29 09:47:00.608
HD Request # 5 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.DBZ20 | 2020-12-29 09:47:00.608
HD Request # 5 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2020-12-29 09:47:00.653
HD Request # 5 | Completion time: 0s | 2020-12-29 09:47:00.653
HD Request # 5 | Intraday data download complete for F.US.DBZ20. Unique request ID: 4 | 2020-12-29 09:47:00.653
Removing historical data download ID 4. | 2020-12-29 09:47:00.653
Real-time Intraday chart data file updates started for F.US.DBZ20 | 2020-12-29 09:47:00.653
Intraday chart data file opened for F.US.DBZ20 | 2020-12-29 09:47:00.653
HD Request # 5 | Enabling Intraday chart updating for symbol. | 2020-12-29 09:47:00.653

Triggering next historical data download in queue. | 2020-12-29 09:47:00.653
Delaying start of download for F.US.DBH21 | 2020-12-29 09:47:00.653
HD Request # 2 | Receiving historical Daily data for F.US.DBH21 starting at 2020-12-23 | 2020-12-29 09:47:00.831
HD Request # 2 | Writing historical Daily data to the file F.US.DBH21.dly | 2020-12-29 09:47:00.831
HD Request # 2 | Bytes received: 235 | 2020-12-29 09:47:00.834
HD Request # 2 | Received 4 records from 2020-12-23 00:00:00 to 2020-12-29 00:00:00 (7.0 days) and wrote 3 records for F.US.DBH21 | 2020-12-29 09:47:00.834
HD Request # 2 | Completion time: 0s | 2020-12-29 09:47:00.848
HD Request # 2 | Daily data download complete for F.US.DBH21. Unique request ID: 5 | 2020-12-29 09:47:00.848
Removing historical data download ID 5. | 2020-12-29 09:47:00.848

Triggering next historical data download in queue. | 2020-12-29 09:47:00.848
F.US.DBH21 [CBV] #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-29 09:47:00.848
F.US.DBH21 [CBV] #4 | Reloading chart. | 2020-12-29 09:47:00.849
F.US.DBH21 [CV] 300 Trades #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-29 09:47:00.876
F.US.DBH21 [CV] 300 Trades #2 | Reloading chart. | 2020-12-29 09:47:00.876
F.US.DBH21 [CBV] #9 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-29 09:47:00.898
F.US.DBH21 [CBV] #9 | Reloading chart. | 2020-12-29 09:47:00.900
F.US.DBH21 [CBV] 300 Trades #6 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-29 09:47:00.978
F.US.DBH21 [CBV] 300 Trades #6 | Reloading chart. | 2020-12-29 09:47:00.980
F.US.DBH21 [CV] 300 Trades #2 | Reloading chart. | 2020-12-29 09:47:00.997
F.US.DBH21 [CB] Weekly #8 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-29 09:47:01.123
F.US.DBH21 [CB] Weekly #8 | Reloading chart. | 2020-12-29 09:47:01.125
F.US.DBH21 [CBV] 30 Min #5 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-29 09:47:01.312
F.US.DBH21 [CBV] 30 Min #5 | Reloading chart. | 2020-12-29 09:47:01.313
F.US.DBH21 [CBV] 300 Trades #6 | Reloading chart. | 2020-12-29 09:47:01.375
Chart #8 has tagged chart #5 for full recalculation. Chartbook: Ab_BUND.Cht | 2020-12-29 09:47:01.536
F.US.DBH21 [CBV] 300 Trades #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-29 09:47:01.546
F.US.DBH21 [CBV] 300 Trades #1 | Reloading chart. | 2020-12-29 09:47:01.547
F.US.DBH21 [CBV] 240 Min #11 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-29 09:47:01.561
F.US.DBH21 [CBV] 240 Min #11 | Reloading chart. | 2020-12-29 09:47:01.562
F.US.DBH21 [CBV] 1 Day #12 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-29 09:47:01.737
F.US.DBH21 [CBV] 1 Day #12 | Reloading chart. | 2020-12-29 09:47:01.737
F.US.DBH21 [CBV] #4 | Reloading chart. | 2020-12-29 09:47:01.796
Chart #12 has tagged chart #1 for full recalculation. Chartbook: Ab_BUND.Cht | 2020-12-29 09:47:01.922
F.US.DBH21 [CBV] #9 | Reloading chart. | 2020-12-29 09:47:01.931
F.US.DBH21 [CB] Weekly #8 | Reloading chart. | 2020-12-29 09:47:02.296
CQG WebAPI | Sending positions subscribe request. RequestID: 909735 | 2020-12-29 09:47:03.838
CQG WebAPI | Sending orders subscribe request. RequestID=909736 | 2020-12-29 09:47:03.838
Requesting market depth updates for: F.US.DBH21 if supported. | 2020-12-29 09:47:03.838
CQG WebAPI | Requesting market data including full depth for F.US.DBH21 | 2020-12-29 09:47:03.838
F.US.DBH21 [CBV] 30 Min #5 | Reloading chart. | 2020-12-29 09:47:03.839
Chart #8 has tagged chart #1 for full recalculation. Chartbook: Ab_BUND.Cht | 2020-12-29 09:47:04.099
Chart #8 has tagged chart #11 for full recalculation. Chartbook: Ab_BUND.Cht | 2020-12-29 09:47:04.099
F.US.DBH21 [CBV] 300 Trades #1 | Reloading chart. | 2020-12-29 09:47:04.116
F.US.DBH21 [CBV] 240 Min #11 | Reloading chart. | 2020-12-29 09:47:04.313
F.US.DBH21 [CBV] 1 Day #12 | Reloading chart. | 2020-12-29 09:47:04.567
Chart #12 has tagged chart #1 for full recalculation. Chartbook: Ab_BUND.Cht | 2020-12-29 09:47:04.882
F.US.DBH21 [CBV] 300 Trades #1 | Performing a full recalculation because it has been tagged. Chartbook: Ab_BUND.Cht | 2020-12-29 09:47:05.003
HD Request # 6 | Downloading Intraday chart data for F.US.DBH21 to the file F.US.DBH21.scid. Service: cqg | 2020-12-29 09:47:05.306
HD Request # 6 | Download start date-time: 2020-12-29 09:46:08.000000. File last date-time: 2020-12-29 09:46:08.220006 | 2020-12-29 09:47:05.306
HD Request # 6 | Requesting historical Tick data. | 2020-12-29 09:47:05.306
HD Request # 6 | Receiving Intraday data for F.US.DBH21 starting at 2020-12-29 09:46:08.216000 | 2020-12-29 09:47:05.473
HD Request # 6 | Timestamp of first Intraday data file record written: 2020-12-29 09:46:30.320000 | 2020-12-29 09:47:05.474
HD Request # 6 | Received 18 records from 2020-12-29 09:46:08.216000 to 2020-12-29 09:47:01.772000 (53.6 seconds) and wrote 10 records for F.US.DBH21 | 2020-12-29 09:47:05.474
HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2020-12-29 09:47:01.772000 | 2020-12-29 09:47:05.503
HD Request # 6 | Completion time: 0s | 2020-12-29 09:47:05.504
HD Request # 6 | Intraday data download complete for F.US.DBH21. Unique request ID: 6 | 2020-12-29 09:47:05.504
Removing historical data download ID 6. | 2020-12-29 09:47:05.504
Real-time Intraday chart data file updates started for F.US.DBH21 | 2020-12-29 09:47:05.504
Intraday chart data file opened for F.US.DBH21 | 2020-12-29 09:47:05.504
HD Request # 6 | Enabling Intraday chart updating for symbol. | 2020-12-29 09:47:05.504

Triggering next historical data download in queue. | 2020-12-29 09:47:05.504
Chart #12 has tagged chart #1 for full recalculation. Chartbook: Ab_BUND.Cht | 2020-12-29 09:47:05.942
F.US.DBH21 [CBV] 300 Trades #1 | Performing a full recalculation because it has been tagged. Chartbook: Ab_BUND.Cht | 2020-12-29 09:47:05.949
Opened cached Intraday file: G:\Sierra\Data\F.US.DBH21.scid. Thread ID: 20648 | 2020-12-29 09:47:10.861
image1.jpg / V - Attached On 2020-12-29 09:48:07 UTC - Size: 206.4 KB - 176 views
image2.jpg / V - Attached On 2020-12-29 09:48:12 UTC - Size: 117.07 KB - 175 views
image3.jpg / V - Attached On 2020-12-29 09:48:16 UTC - Size: 117.1 KB - 178 views
[2020-12-29 13:03:42]
Sierra_Chart Engineering - Posts: 14423
We are no longer as of December 28, 2020 providing the Sierra Chart provided historical data service for CQG or Interactive Brokers users. For more information, refer to this Support Board thread:
Jan 1, 2021 Changes to Historical Data: Interactive Brokers, CQG

Also refer to this post for steps that you need to do now:
Jan 1, 2021 Changes to Historical Data: Interactive Brokers, CQG | Post: 245144

The solution to this problem is to use the Denali Exchange Data Feed for CME and EUREX data. Step-by-step instructions are here:
Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges*

The first calendar month of this data feed is free. Let us know if you need help with the set up and we will help you through all of the steps.

In the case of CQG you will then need to contact your broker and cancel CME and EUREX exchange fees through your CQG account so you do not pay exchange fees twice. You definitively do not have to pay any market data exchange fees through your brokerage account to CQG. This is not required.

For other exchanges (ICE, HKFE) you need to use the Sierra Chart Exchange Data Feed:
Sierra Chart Exchange Data Feed

As an alternative to CQG, we recommend using the Sierra Chart Order Routing Service:
Sierra Chart / Trading Technologies Futures Order Routing Service

In regards to using CQG provided historical data, we definitely do not recommend using that. It has an additional cost of 25 USD per month. The data delivery is slow and inefficient and causes Sierra Chart to freeze during the processing of it. Only 5 days of tick data is supported from CQG. And only current futures contracts are provided.

Whereas with Sierra Chart provided data feeds, you will have access to 10+ years of reliable high-speed delivered tick by tick data. Once again we do not advise using CQG historical data and it will not work well with Sierra Chart. And we also provide no technical help or support for any CQG provided historical data or real-time data.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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