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Direct MessagesDate/Time: Sun, 05 May 2024 08:46:09 +0000
Caught exception in c_TradeWindow::TradeOrderModifyByKeyboardCommand
View Count: 468
| [2020-12-18 18:48:07] |
| jake206711 - Posts: 9 |
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Error message preventing my Target order from moving with a keyboard shortcut Caught exception in c_TradeWindow::TradeOrderModifyByKeyboardCommand BACKGROUND i’ve used SC for ~5yrs Trading the MES with BRACKET ORDERS. I trade on the chart. PROBLEM I can not move my TARGET order using the assigned KEYBOARD SHORTCUTS anymore when in a LIVE TRADE. Grabing the order wth the mouse works as expected. The error message is triggered when i try to use a KEYBOARD SHORTCUT for these two actions: “Target Order Tick Up” “Target Order Tick Down” Strangely, moving the STOP order with a keyboard shortcut in a LIVE TRADE works fine. Only the TARGET order seems to be affected. The problem only presents itself during a LIVE TRADE in the market. The keyboard shortcut works fine in simulation mode. The keyboard shortcut works fine for adjusting oders sitting on the chart waiting to be filled. WHAT HAS CHANGED This week i connected to the Denali data feed and the Sierra Charts Order routing. Previously i was using CQG thru AMP Futures. I have used keyboard shortcuts to adjust LIVE TARGET orders in the market for years. Things only changed this week. Your thoughts to help remedy this are most appreciated! |
| [2020-12-18 18:53:26] |
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Provide the chart you are trading from: Support Board Posting Information: Providing Chartbook with Only a Single Chart And also attach the Sierra4.config and KeyboardShortcuts4.config files here. Everything can be privately attached. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-29 20:02:37] |
| jake206711 - Posts: 9 |
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Just wondering if you received my uploads. Is there any updates to this issue? Thanks! |
| [2020-12-29 20:21:18] |
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No we did not. Please follow through the instructions in post #2 again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-29 20:43:02] |
| jake206711 - Posts: 9 |
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requested files
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Private File Private File Private File |
| [2020-12-30 07:32:38] |
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We cannot reproduce this issue. And we see no reason for it to occur. We will add some additional checking to narrow the problem further. We will have a new release out with this additional checking, in about a day. This will be a prerelease. This will be version 2215. Update at that time it is available and when you encounter the problem again let us know the particular exception you get. We suspect it might be an operating system level problem but that also seems very unlikely. We also want you to run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-30 08:09:40
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