Support Board
Date/Time: Fri, 31 Oct 2025 18:00:13 +0000
Unable to get real time data
View Count: 550
| [2020-12-05 15:47:19] |
| User626470 - Posts: 1 |
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I am currently unable to get real time data, all my charts show data that stop at one week prior to current data. In the account services it shows that I am current and paid up for the denali feed with package 5. I am seeing the following message in the account control panel : "Your account is not authorized for updating the data feed service. Active Service: Denali Exchange Data Feed for SC Order Routing Service - Active until: 2020-12-31 23:59:59 UTC" Please let me know what I can do to go back to having data as I did before ( new problem ) . |
| [2020-12-07 01:14:34] |
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Tell us one of the symbols that is not receiving real-time data. Make sure the symbols are correct in the charts. Use this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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