Support Board
Date/Time: Sat, 05 Jul 2025 05:47:01 +0000
Problem with exchange services
View Count: 581
| [2020-11-13 15:08:40] |
| User818950 - Posts: 9 |
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Dear Sierra Chart Team, i have a exchange service subscribed a few months ago, which is called "Eurex with Market Depth". This service includes the DAX Index with the symbol: DYZ20. This week i have problems with the datafeed for this symbol. In the attachment is a file with a quoteboard with the look on the symbol from this morning. There you can see, that there is no price showing. A second problem ist with the service "U.S. Equities (NYSE, NASDAQ, AMEX, BATS)" which also i have subscribed. From time to time there are stocks which also shows this problems. Yours sincerly, H. Weisser |
| [2020-11-13 15:20:15] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-16 08:51:33] |
| User818950 - Posts: 9 |
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Software version: 2182 64-bit | 2020-11-16 09:25:01.508 Primary Thread ID: 4068 | 2020-11-16 09:25:01.508 Usage end date: 2020-12-16 | 2020-11-16 09:25:01.508 Enabled for: Advanced Features 2. | 2020-11-16 09:25:01.508 Enabled for: Sierra Chart Historical Data Service. | 2020-11-16 09:25:01.508 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-11-16 09:25:01.508 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-11-16 09:25:01.508 Enabled for exchange: Eurex with Market Depth | 2020-11-16 09:25:01.508 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2020-11-16 09:25:01.508 Enabled for exchange: BATS (NYSE, NASDAQ) | 2020-11-16 09:25:01.508 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-11-16 09:25:01.508 Current selected Data/Trading service: SC Data - All Services | 2020-11-16 09:25:01.508 Custom symbol settings values: enabled | 2020-11-16 09:25:01.508 Chart Update Interval: 10 | 2020-11-16 09:25:01.508 Intraday Data Storage Time Unit: 0 | 2020-11-16 09:25:01.508 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-11-16 09:25:01.508 2020-11-16 09:25:01 Local computer time | 2020-11-16 09:25:01.508 2020-11-16 08:25:01 Local computer time in UTC | 2020-11-16 09:25:01.508 2020-11-16 09:25:01 Local computer time in SC Time Zone | 2020-11-16 09:25:01.508 Program path: C:\SierraChart\ | 2020-11-16 09:25:01.508 Data Files path: C:\SierraChart\Data\ | 2020-11-16 09:25:01.508 OS Version Number: 6.3 | 2020-11-16 09:25:01.508 Locale Setting: C | 2020-11-16 09:25:01.508 DLLs: CustomChart_64.dll, CustomProfile_U.dll, ExampleCustomStudies_64.dll, GDIExample_64.dll, sst_draw_imbalance.dll, sst_draw_imbalance_64.dll, Studies2_64.dll, Studies3_64.dll, Studies5_64.dll, Studies_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-11-16 09:25:01.509 Allowed protected custom studies: | 2020-11-16 09:25:01.509 File >> Disconnect selected. | 2020-11-16 09:25:07.802 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2020-11-16 09:25:07.831 DTC Client socket (1) | CloseSocket call. | 2020-11-16 09:25:07.831 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-16 09:25:07.831 DTC Client socket (1) | Max send buffers used during socket life: 4 | 2020-11-16 09:25:07.831 DTC Client socket (1) | Max send buffer size during socket life: 1248 | 2020-11-16 09:25:07.831 SC DTC Data with Market Depth | Disconnected from the server. | 2020-11-16 09:25:07.831 SC Data - All Services | Disconnected. | 2020-11-16 09:25:07.831 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-11-16 09:25:07.831 SC Data - All Services | Connected to server complete. | 2020-11-16 09:25:11.842 Triggering next historical data download in queue. | 2020-11-16 09:25:11.842 Triggering next historical data download in queue. | 2020-11-16 09:25:11.842 Triggering next historical data download in queue. | 2020-11-16 09:25:11.842 Triggering next historical data download in queue. | 2020-11-16 09:25:11.842 Triggering next historical data download in queue. | 2020-11-16 09:25:11.842 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2020-11-16 09:25:11.842 SC Data - All Services | Starting real-time market data updates for: DYZ20. ID: 1 | 2020-11-16 09:25:11.868 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: DYZ20 | 2020-11-16 09:25:11.868 SC Data - All Services | Requesting security definition data for: DYZ20. ID: 1 | 2020-11-16 09:25:11.868 Added historical Intraday data request for DYZ20 to the queue. | 2020-11-16 09:25:11.869 Intraday data recording state for symbol DYZ20 is set to download 'Pending'. | 2020-11-16 09:25:11.869 Triggering next historical data download in queue. | 2020-11-16 09:25:11.869 Delaying start of download for DYZ20 | 2020-11-16 09:25:11.873 Requesting market depth updates for: DYZ20 if supported. | 2020-11-16 09:25:11.939 Separate subscription for market depth updates not supported. DYZ20 | 2020-11-16 09:25:11.939 SC DTC Data with Market Depth | Starting real-time market data updates for: TICK-NYSE. ID: 2 Service code: statscalc | 2020-11-16 09:25:11.953 SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 10048 | 2020-11-16 09:25:11.953 SC DTC Data with Market Depth | Requesting security definition data for: TICK-NYSE. ID: 2 | 2020-11-16 09:25:11.954 Added historical Intraday data request for TICK-NYSE to the queue. | 2020-11-16 09:25:11.954 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2020-11-16 09:25:11.954 Triggering next historical data download in queue. | 2020-11-16 09:25:11.954 Delaying start of download for TICK-NYSE | 2020-11-16 09:25:11.954 DTC Client socket (2) | Creating socket. | 2020-11-16 09:25:11.954 DTC Client socket (2) | New receive buffer size: 5242880 | 2020-11-16 09:25:11.954 DTC Client socket (2) | Connecting to IP: 192.81.56.146. | 2020-11-16 09:25:11.954 Using Bid/Ask average for last trade price for SPX500 | 2020-11-16 09:25:11.954 SC DTC Data with Market Depth | Starting real-time market data updates for: SPX500. ID: 3 Service code: fxcm | 2020-11-16 09:25:11.954 SC DTC Data with Market Depth | Requesting security definition data for: SPX500. ID: 3 | 2020-11-16 09:25:11.954 Added historical Intraday data request for SPX500 to the queue. | 2020-11-16 09:25:11.954 Intraday data recording state for symbol SPX500 is set to download 'Pending'. | 2020-11-16 09:25:11.954 Triggering next historical data download in queue. | 2020-11-16 09:25:11.954 Using Bid/Ask average for last trade price for USOil | 2020-11-16 09:25:11.956 SC DTC Data with Market Depth | Starting real-time market data updates for: USOil. ID: 4 Service code: fxcm | 2020-11-16 09:25:11.956 SC DTC Data with Market Depth | Requesting security definition data for: USOil. ID: 4 | 2020-11-16 09:25:11.956 Added historical Intraday data request for USOil to the queue. | 2020-11-16 09:25:11.956 Intraday data recording state for symbol USOil is set to download 'Pending'. | 2020-11-16 09:25:11.956 Triggering next historical data download in queue. | 2020-11-16 09:25:11.956 SC DTC Data with Market Depth | Starting real-time market data updates for: ADR-NYSE. ID: 5 Service code: statscalc | 2020-11-16 09:25:11.956 SC DTC Data with Market Depth | Requesting security definition data for: ADR-NYSE. ID: 5 | 2020-11-16 09:25:11.956 Added historical Intraday data request for ADR-NYSE to the queue. | 2020-11-16 09:25:11.956 Intraday data recording state for symbol ADR-NYSE is set to download 'Pending'. | 2020-11-16 09:25:11.956 Triggering next historical data download in queue. | 2020-11-16 09:25:11.956 SC DTC Data with Market Depth | Starting real-time market data updates for: NVOL-NYSE. ID: 6 Service code: statscalc | 2020-11-16 09:25:11.956 SC DTC Data with Market Depth | Requesting security definition data for: NVOL-NYSE. ID: 6 | 2020-11-16 09:25:11.956 Added historical Intraday data request for NVOL-NYSE to the queue. | 2020-11-16 09:25:11.956 Intraday data recording state for symbol NVOL-NYSE is set to download 'Pending'. | 2020-11-16 09:25:11.956 Triggering next historical data download in queue. | 2020-11-16 09:25:11.956 Using Bid/Ask average for last trade price for NAS100 | 2020-11-16 09:25:11.958 SC DTC Data with Market Depth | Starting real-time market data updates for: NAS100. ID: 7 Service code: fxcm | 2020-11-16 09:25:11.958 SC DTC Data with Market Depth | Requesting security definition data for: NAS100. ID: 7 | 2020-11-16 09:25:11.958 Added historical Intraday data request for NAS100 to the queue. | 2020-11-16 09:25:11.958 Intraday data recording state for symbol NAS100 is set to download 'Pending'. | 2020-11-16 09:25:11.958 Triggering next historical data download in queue. | 2020-11-16 09:25:11.959 Using Bid/Ask average for last trade price for US30 | 2020-11-16 09:25:11.959 SC DTC Data with Market Depth | Starting real-time market data updates for: US30. ID: 8 Service code: fxcm | 2020-11-16 09:25:11.959 SC DTC Data with Market Depth | Requesting security definition data for: US30. ID: 8 | 2020-11-16 09:25:11.959 Added historical Intraday data request for US30 to the queue. | 2020-11-16 09:25:11.959 Intraday data recording state for symbol US30 is set to download 'Pending'. | 2020-11-16 09:25:11.959 Triggering next historical data download in queue. | 2020-11-16 09:25:11.959 Using Bid/Ask average for last trade price for GER30 | 2020-11-16 09:25:11.962 SC DTC Data with Market Depth | Starting real-time market data updates for: GER30. ID: 9 Service code: fxcm | 2020-11-16 09:25:11.962 SC DTC Data with Market Depth | Requesting security definition data for: GER30. ID: 9 | 2020-11-16 09:25:11.962 Added historical Intraday data request for GER30 to the queue. | 2020-11-16 09:25:11.962 Intraday data recording state for symbol GER30 is set to download 'Pending'. | 2020-11-16 09:25:11.962 Triggering next historical data download in queue. | 2020-11-16 09:25:11.962 SC DTC Data with Market Depth | Network connection to server complete. | 2020-11-16 09:25:12.095 SC DTC Data with Market Depth | Starting socket receive thread. | 2020-11-16 09:25:12.095 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS | 2020-11-16 09:25:12.095 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2020-11-16 09:25:12.253 SC DTC Data with Market Depth | Sending logon request message. | 2020-11-16 09:25:12.253 Using Bid/Ask average for last trade price for Bund | 2020-11-16 09:25:12.569 SC DTC Data with Market Depth | Starting real-time market data updates for: Bund. ID: 10 Service code: fxcm | 2020-11-16 09:25:12.569 SC DTC Data with Market Depth | Requesting security definition data for: Bund. ID: 10 | 2020-11-16 09:25:12.569 Using Bid/Ask average for last trade price for ESP35 | 2020-11-16 09:25:12.569 SC DTC Data with Market Depth | Starting real-time market data updates for: ESP35. ID: 11 Service code: fxcm | 2020-11-16 09:25:12.569 SC DTC Data with Market Depth | Requesting security definition data for: ESP35. ID: 11 | 2020-11-16 09:25:12.569 Using Bid/Ask average for last trade price for EUSTX50 | 2020-11-16 09:25:12.569 SC DTC Data with Market Depth | Starting real-time market data updates for: EUSTX50. ID: 12 Service code: fxcm | 2020-11-16 09:25:12.569 SC DTC Data with Market Depth | Requesting security definition data for: EUSTX50. ID: 12 | 2020-11-16 09:25:12.569 Using Bid/Ask average for last trade price for FRA40 | 2020-11-16 09:25:12.569 SC DTC Data with Market Depth | Starting real-time market data updates for: FRA40. ID: 13 Service code: fxcm | 2020-11-16 09:25:12.569 SC DTC Data with Market Depth | Requesting security definition data for: FRA40. ID: 13 | 2020-11-16 09:25:12.569 Using Bid/Ask average for last trade price for HKG33 | 2020-11-16 09:25:12.570 SC DTC Data with Market Depth | Starting real-time market data updates for: HKG33. ID: 14 Service code: fxcm | 2020-11-16 09:25:12.570 SC DTC Data with Market Depth | Requesting security definition data for: HKG33. ID: 14 | 2020-11-16 09:25:12.570 Using Bid/Ask average for last trade price for JPN225 | 2020-11-16 09:25:12.570 SC DTC Data with Market Depth | Starting real-time market data updates for: JPN225. ID: 15 Service code: fxcm | 2020-11-16 09:25:12.570 SC DTC Data with Market Depth | Requesting security definition data for: JPN225. ID: 15 | 2020-11-16 09:25:12.570 Using Bid/Ask average for last trade price for NGAS | 2020-11-16 09:25:12.570 SC DTC Data with Market Depth | Starting real-time market data updates for: NGAS. ID: 16 Service code: fxcm | 2020-11-16 09:25:12.570 SC DTC Data with Market Depth | Requesting security definition data for: NGAS. ID: 16 | 2020-11-16 09:25:12.570 Using Bid/Ask average for last trade price for UK100 | 2020-11-16 09:25:12.570 SC DTC Data with Market Depth | Starting real-time market data updates for: UK100. ID: 17 Service code: fxcm | 2020-11-16 09:25:12.570 SC DTC Data with Market Depth | Requesting security definition data for: UK100. ID: 17 | 2020-11-16 09:25:12.570 Using Bid/Ask average for last trade price for US2000 | 2020-11-16 09:25:12.570 SC DTC Data with Market Depth | Starting real-time market data updates for: US2000. ID: 18 Service code: fxcm | 2020-11-16 09:25:12.570 SC DTC Data with Market Depth | Requesting security definition data for: US2000. ID: 18 | 2020-11-16 09:25:12.570 SC DTC Data with Market Depth | Received logon response. | 2020-11-16 09:25:12.941 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2020-11-16 09:25:12.941 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2020-11-16 09:25:12.941 SC DTC Data with Market Depth | Successfully connected. | 2020-11-16 09:25:12.941 SC DTC Data with Market Depth | Trading is not supported. | 2020-11-16 09:25:12.941 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: ADR-NYSE | 2020-11-16 09:25:12.941 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: Bund | 2020-11-16 09:25:12.941 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: ESP35 | 2020-11-16 09:25:12.941 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: EUSTX50 | 2020-11-16 09:25:12.941 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: FRA40 | 2020-11-16 09:25:12.941 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: GER30 | 2020-11-16 09:25:12.941 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: HKG33 | 2020-11-16 09:25:12.941 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: JPN225 | 2020-11-16 09:25:12.941 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: NAS100 | 2020-11-16 09:25:12.941 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: NGAS | 2020-11-16 09:25:12.941 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: NVOL-NYSE | 2020-11-16 09:25:12.941 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: SPX500 | 2020-11-16 09:25:12.941 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: TICK-NYSE | 2020-11-16 09:25:12.941 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: UK100 | 2020-11-16 09:25:12.941 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: US2000 | 2020-11-16 09:25:12.941 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: US30 | 2020-11-16 09:25:12.941 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: USOil | 2020-11-16 09:25:12.941 SC DTC Data with Market Depth | Received security definition for symbol ADR-NYSE | 2020-11-16 09:25:13.163 SC DTC Data with Market Depth | Received security definition for symbol Bund | 2020-11-16 09:25:13.163 SC DTC Data with Market Depth | Received security definition for symbol ESP35 | 2020-11-16 09:25:13.163 SC DTC Data with Market Depth | Received security definition for symbol EUSTX50 | 2020-11-16 09:25:13.163 SC DTC Data with Market Depth | Received security definition for symbol FRA40 | 2020-11-16 09:25:13.163 SC DTC Data with Market Depth | Received security definition for symbol GER30 | 2020-11-16 09:25:13.163 SC DTC Data with Market Depth | Received security definition for symbol HKG33 | 2020-11-16 09:25:13.163 SC DTC Data with Market Depth | Received security definition for symbol JPN225 | 2020-11-16 09:25:13.163 SC DTC Data with Market Depth | Received security definition for symbol NAS100 | 2020-11-16 09:25:13.163 SC DTC Data with Market Depth | Received security definition for symbol NGAS | 2020-11-16 09:25:13.163 SC DTC Data with Market Depth | Received security definition for symbol NVOL-NYSE | 2020-11-16 09:25:13.163 SC DTC Data with Market Depth | Received security definition for symbol SPX500 | 2020-11-16 09:25:13.163 SC DTC Data with Market Depth | Received security definition for symbol TICK-NYSE | 2020-11-16 09:25:13.163 SC DTC Data with Market Depth | Received security definition for symbol UK100 | 2020-11-16 09:25:13.163 SC DTC Data with Market Depth | Received security definition for symbol US2000 | 2020-11-16 09:25:13.163 SC DTC Data with Market Depth | Received security definition for symbol US30 | 2020-11-16 09:25:13.163 SC DTC Data with Market Depth | Received security definition for symbol USOil | 2020-11-16 09:25:13.163 HD Request # 39 | Downloading Intraday chart data for DYZ20 to the file DYZ20.scid. Service: scdataallservices | 2020-11-16 09:25:16.569 Enabling compression for file: C:\SierraChart\Data\DYZ20.scid. This may take a while. | 2020-11-16 09:25:16.570 * HD Request # 39 | Download start date-time: 2020-11-16 09:20:00.000000. File last date-time: 2020-11-16 09:20:00.000000 | 2020-11-16 09:25:16.570 HD Request # 39 | Requesting historical Intraday Minute data for DYZ20 starting at 2020-11-16 02:20:00 (Exchange time). | 2020-11-16 09:25:16.570 HD Request # 39 | Receiving Intraday data for DYZ20 starting at 2020-11-16 09:20:00.000000 | 2020-11-16 09:25:17.468 HD Request # 39 | Bytes received: 312 | 2020-11-16 09:25:17.471 HD Request # 39 | Timestamp of first Intraday data file record written: 2020-11-16 09:21:00.000000 | 2020-11-16 09:25:17.471 HD Request # 39 | Received 6 records from 2020-11-16 09:20:00.000000 to 2020-11-16 09:25:00.000000 (5.0 minutes) and wrote 5 records for DYZ20 | 2020-11-16 09:25:17.471 HD Request # 39 | Add time&sales data | Remembered last file record date-time: 2020-11-16 08:25:00.000000 | 2020-11-16 09:25:17.472 HD Request # 39 | Completion time: 1s | 2020-11-16 09:25:17.472 HD Request # 39 | Intraday data download complete for DYZ20. Unique request ID: 38 | 2020-11-16 09:25:17.472 Removing historical data download ID 38. | 2020-11-16 09:25:17.472 Real-time Intraday chart data file updates started for DYZ20 | 2020-11-16 09:25:17.472 Intraday chart data file opened for DYZ20 | 2020-11-16 09:25:17.472 HD Request # 39 | Enabling Intraday chart updating for symbol. | 2020-11-16 09:25:17.472 Triggering next historical data download in queue. | 2020-11-16 09:25:17.472 HD Request # 40 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2020-11-16 09:25:18.601 HD Request # 40 | Download start date-time: 2020-11-14 00:59:59.000000. File last date-time: 2020-11-14 00:59:59.000000 | 2020-11-16 09:25:18.601 HD Request # 40 | Using server: ds12.sierracharts.com port 10149 | 2020-11-16 09:25:18.601 Socket (6) | Creating socket. | 2020-11-16 09:25:18.601 Socket (6) | New receive buffer size: 5242880 | 2020-11-16 09:25:18.601 Socket (6) | Connecting to IP: 204.15.197.14. | 2020-11-16 09:25:18.602 HD Request # 40 | Setting DTC encoding to Binary VLS | 2020-11-16 09:25:18.891 HD Request # 40 | Sending historical data logon request message. | 2020-11-16 09:25:18.891 HD Request # 40 | Requesting Intraday data. Start date-time: 2020-11-14 00:59:59. Record interval: 0. Symbol: TICK-NYSE | 2020-11-16 09:25:19.517 HD Request # 40 | Decompressing data. | 2020-11-16 09:25:19.654 HD Request # 40 | Receiving Intraday data for TICK-NYSE starting at 2020-11-14 00:59:59.000000 | 2020-11-16 09:25:19.655 Socket (6) | CloseSocket call. | 2020-11-16 09:25:19.655 Socket (6) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-16 09:25:19.655 Socket (6) | Shutdown started. Waiting for graceful close. | 2020-11-16 09:25:19.655 Historical data download thread signaled to stop. | 2020-11-16 09:25:19.655 HD Request # 40 | Received 1 record from 2020-11-14 00:59:59.000000 to 2020-11-14 00:59:59.000000 (0.0 seconds) and wrote 0 records for TICK-NYSE | 2020-11-16 09:25:19.655 HD Request # 40 | Add time&sales data | Remembered last file record date-time: 2020-11-13 23:59:59.000000 | 2020-11-16 09:25:19.656 HD Request # 40 | Completion time: 1s | 2020-11-16 09:25:19.656 HD Request # 40 | Intraday data download complete for TICK-NYSE. Unique request ID: 39 | 2020-11-16 09:25:19.656 Removing historical data download ID 39. | 2020-11-16 09:25:19.656 Real-time Intraday chart data file updates started for TICK-NYSE | 2020-11-16 09:25:19.656 Intraday chart data file opened for TICK-NYSE | 2020-11-16 09:25:19.656 HD Request # 40 | Enabling Intraday chart updating for symbol. | 2020-11-16 09:25:19.656 Triggering next historical data download in queue. | 2020-11-16 09:25:19.656 HD Request # 41 | Downloading Intraday chart data for SPX500 to the file SPX500.scid. Service: fxcm | 2020-11-16 09:25:19.656 HD Request # 41 | Download start date-time: 2020-11-16 09:25:09.000000. File last date-time: 2020-11-16 09:25:09.398000 | 2020-11-16 09:25:19.656 HD Request # 41 | Using server: ds4.sierracharts.com port 10150 | 2020-11-16 09:25:19.656 Socket (7) | Creating socket. | 2020-11-16 09:25:19.656 Socket (7) | New receive buffer size: 5242880 | 2020-11-16 09:25:19.656 Socket (7) | Connecting to IP: 192.81.56.146. | 2020-11-16 09:25:19.656 Socket (6) | Socket gracefully closed by remote side. | 2020-11-16 09:25:19.795 Socket (6) | Closed. | 2020-11-16 09:25:19.795 HD Request # 41 | Setting DTC encoding to Binary VLS | 2020-11-16 09:25:19.956 HD Request # 41 | Sending historical data logon request message. | 2020-11-16 09:25:19.956 HD Request # 41 | Requesting Intraday data. Start date-time: 2020-11-16 09:25:09. Record interval: 0. Symbol: SPX500 | 2020-11-16 09:25:20.583 HD Request # 41 | Decompressing data. | 2020-11-16 09:25:20.729 HD Request # 41 | Receiving Intraday data for SPX500 starting at 2020-11-16 09:25:09.586000 | 2020-11-16 09:25:20.729 Socket (7) | CloseSocket call. | 2020-11-16 09:25:20.730 Socket (7) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-16 09:25:20.730 Socket (7) | Shutdown started. Waiting for graceful close. | 2020-11-16 09:25:20.730 Historical data download thread signaled to stop. | 2020-11-16 09:25:20.730 HD Request # 41 | Timestamp of first Intraday data file record written: 2020-11-16 09:25:09.586000 | 2020-11-16 09:25:20.731 HD Request # 41 | Received 12 records from 2020-11-16 09:25:09.586000 to 2020-11-16 09:25:25.378000 (15.8 seconds) and wrote 12 records for SPX500 | 2020-11-16 09:25:20.731 HD Request # 41 | Add time&sales data | Remembered last file record date-time: 2020-11-16 08:25:25.378000 | 2020-11-16 09:25:20.731 Added 1 Time and Sales records to Intraday data file for SPX500 after download. | 2020-11-16 09:25:20.731 HD Request # 41 | Completion time: 1s | 2020-11-16 09:25:20.731 HD Request # 41 | Intraday data download complete for SPX500. Unique request ID: 40 | 2020-11-16 09:25:20.731 Removing historical data download ID 40. | 2020-11-16 09:25:20.731 Real-time Intraday chart data file updates started for SPX500 | 2020-11-16 09:25:20.731 Intraday chart data file opened for SPX500 | 2020-11-16 09:25:20.731 HD Request # 41 | Enabling Intraday chart updating for symbol. | 2020-11-16 09:25:20.731 Triggering next historical data download in queue. | 2020-11-16 09:25:20.731 HD Request # 42 | Downloading Intraday chart data for USOil to the file USOil.scid. Service: fxcm | 2020-11-16 09:25:20.731 HD Request # 42 | Download start date-time: 2020-11-16 09:25:10.000000. File last date-time: 2020-11-16 09:25:10.209000 | 2020-11-16 09:25:20.732 HD Request # 42 | Using server: ds12.sierracharts.com port 10149 | 2020-11-16 09:25:20.732 Socket (6) | Creating socket. | 2020-11-16 09:25:20.732 Socket (6) | New receive buffer size: 5242880 | 2020-11-16 09:25:20.732 Socket (6) | Connecting to IP: 204.15.197.14. | 2020-11-16 09:25:20.732 Chart #14 has tagged chart #15 for full recalculation. Chartbook: Markets_1.Cht | 2020-11-16 09:25:20.747 DYZ20 2 Min #15 | Performing a full recalculation because it has been tagged. Chartbook: Markets_1.Cht | 2020-11-16 09:25:20.757 Socket (7) | Socket gracefully closed by remote side. | 2020-11-16 09:25:20.877 Socket (7) | Closed. | 2020-11-16 09:25:20.877 HD Request # 42 | Setting DTC encoding to Binary VLS | 2020-11-16 09:25:21.027 HD Request # 42 | Sending historical data logon request message. | 2020-11-16 09:25:21.027 HD Request # 42 | Requesting Intraday data. Start date-time: 2020-11-16 09:25:10. Record interval: 0. Symbol: USOil | 2020-11-16 09:25:21.166 HD Request # 42 | Decompressing data. | 2020-11-16 09:25:21.307 HD Request # 42 | Receiving Intraday data for USOil starting at 2020-11-16 09:25:10.194000 | 2020-11-16 09:25:21.308 Socket (6) | CloseSocket call. | 2020-11-16 09:25:21.308 Socket (6) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-16 09:25:21.308 Socket (6) | Shutdown started. Waiting for graceful close. | 2020-11-16 09:25:21.308 Historical data download thread signaled to stop. | 2020-11-16 09:25:21.308 HD Request # 42 | Received 2 records from 2020-11-16 09:25:10.194000 to 2020-11-16 09:25:10.209000 (0.0 seconds) and wrote 0 records for USOil | 2020-11-16 09:25:21.308 HD Request # 42 | Add time&sales data | Remembered last file record date-time: 2020-11-16 08:25:10.209000 | 2020-11-16 09:25:21.309 HD Request # 42 | Completion time: 1s | 2020-11-16 09:25:21.309 HD Request # 42 | Intraday data download complete for USOil. Unique request ID: 41 | 2020-11-16 09:25:21.309 Removing historical data download ID 41. | 2020-11-16 09:25:21.309 Real-time Intraday chart data file updates started for USOil | 2020-11-16 09:25:21.309 Intraday chart data file opened for USOil | 2020-11-16 09:25:21.309 HD Request # 42 | Enabling Intraday chart updating for symbol. | 2020-11-16 09:25:21.309 Triggering next historical data download in queue. | 2020-11-16 09:25:21.309 HD Request # 43 | Downloading Intraday chart data for ADR-NYSE to the file ADR-NYSE.scid. Service: statscalc | 2020-11-16 09:25:21.309 HD Request # 43 | Download start date-time: 2020-11-14 00:59:59.000000. File last date-time: 2020-11-14 00:59:59.000000 | 2020-11-16 09:25:21.309 HD Request # 43 | Using server: ds4.sierracharts.com port 10150 | 2020-11-16 09:25:21.309 Socket (7) | Creating socket. | 2020-11-16 09:25:21.309 Socket (7) | New receive buffer size: 5242880 | 2020-11-16 09:25:21.309 Socket (7) | Connecting to IP: 192.81.56.146. | 2020-11-16 09:25:21.309 Chart #11 has tagged chart #15 for full recalculation. Chartbook: Markets_1.Cht | 2020-11-16 09:25:21.323 DYZ20 2 Min #15 | Performing a full recalculation because it has been tagged. Chartbook: Markets_1.Cht | 2020-11-16 09:25:21.335 Socket (6) | Socket gracefully closed by remote side. | 2020-11-16 09:25:21.447 Socket (6) | Closed. | 2020-11-16 09:25:21.447 HD Request # 43 | Setting DTC encoding to Binary VLS | 2020-11-16 09:25:21.603 HD Request # 43 | Sending historical data logon request message. | 2020-11-16 09:25:21.603 HD Request # 43 | Requesting Intraday data. Start date-time: 2020-11-14 00:59:59. Record interval: 0. Symbol: ADR-NYSE | 2020-11-16 09:25:21.746 HD Request # 43 | Decompressing data. | 2020-11-16 09:25:21.893 HD Request # 43 | Receiving Intraday data for ADR-NYSE starting at 2020-11-14 00:59:59.000000 | 2020-11-16 09:25:21.893 Socket (7) | CloseSocket call. | 2020-11-16 09:25:21.893 Socket (7) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-16 09:25:21.893 Historical data download thread signaled to stop. | 2020-11-16 09:25:21.893 HD Request # 43 | Received 1 record from 2020-11-14 00:59:59.000000 to 2020-11-14 00:59:59.000000 (0.0 seconds) and wrote 0 records for ADR-NYSE | 2020-11-16 09:25:21.893 Socket (7) | Shutdown started. Waiting for graceful close. | 2020-11-16 09:25:21.894 HD Request # 43 | Add time&sales data | Remembered last file record date-time: 2020-11-13 23:59:59.000000 | 2020-11-16 09:25:21.894 HD Request # 43 | Completion time: 0s | 2020-11-16 09:25:21.894 HD Request # 43 | Intraday data download complete for ADR-NYSE. Unique request ID: 42 | 2020-11-16 09:25:21.894 Removing historical data download ID 42. | 2020-11-16 09:25:21.894 Real-time Intraday chart data file updates started for ADR-NYSE | 2020-11-16 09:25:21.894 Intraday chart data file opened for ADR-NYSE | 2020-11-16 09:25:21.894 HD Request # 43 | Enabling Intraday chart updating for symbol. | 2020-11-16 09:25:21.894 Triggering next historical data download in queue. | 2020-11-16 09:25:21.894 HD Request # 44 | Downloading Intraday chart data for NVOL-NYSE to the file NVOL-NYSE.scid. Service: statscalc | 2020-11-16 09:25:21.894 HD Request # 44 | Download start date-time: 2020-11-13 22:30:00.000000. File last date-time: 2020-11-13 22:30:00.000000 | 2020-11-16 09:25:21.895 HD Request # 44 | Using server: ds12.sierracharts.com port 10149 | 2020-11-16 09:25:21.895 Socket (6) | Creating socket. | 2020-11-16 09:25:21.895 Socket (6) | New receive buffer size: 5242880 | 2020-11-16 09:25:21.895 Socket (6) | Connecting to IP: 204.15.197.14. | 2020-11-16 09:25:21.895 Socket (7) | Socket gracefully closed by remote side. | 2020-11-16 09:25:22.038 Socket (7) | Closed. | 2020-11-16 09:25:22.038 HD Request # 44 | Setting DTC encoding to Binary VLS | 2020-11-16 09:25:22.203 HD Request # 44 | Sending historical data logon request message. | 2020-11-16 09:25:22.203 HD Request # 44 | Requesting Intraday data. Start date-time: 2020-11-13 22:30:00. Record interval: 0. Symbol: NVOL-NYSE | 2020-11-16 09:25:22.349 HD Request # 44 | Decompressing data. | 2020-11-16 09:25:22.496 HD Request # 44 | Receiving Intraday data for NVOL-NYSE starting at 2020-11-13 22:30:00.000000 | 2020-11-16 09:25:22.496 Socket (6) | CloseSocket call. | 2020-11-16 09:25:22.496 Socket (6) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-16 09:25:22.496 Socket (6) | Shutdown started. Waiting for graceful close. | 2020-11-16 09:25:22.496 Historical data download thread signaled to stop. | 2020-11-16 09:25:22.496 HD Request # 44 | Received 1 record from 2020-11-13 22:30:00.000000 to 2020-11-13 22:30:00.000000 (0.0 seconds) and wrote 0 records for NVOL-NYSE | 2020-11-16 09:25:22.496 HD Request # 44 | Add time&sales data | Remembered last file record date-time: 2020-11-13 21:30:00.000000 | 2020-11-16 09:25:22.497 HD Request # 44 | Completion time: 1s | 2020-11-16 09:25:22.497 HD Request # 44 | Intraday data download complete for NVOL-NYSE. Unique request ID: 43 | 2020-11-16 09:25:22.497 Removing historical data download ID 43. | 2020-11-16 09:25:22.497 Real-time Intraday chart data file updates started for NVOL-NYSE | 2020-11-16 09:25:22.497 Intraday chart data file opened for NVOL-NYSE | 2020-11-16 09:25:22.497 HD Request # 44 | Enabling Intraday chart updating for symbol. | 2020-11-16 09:25:22.497 Triggering next historical data download in queue. | 2020-11-16 09:25:22.497 HD Request # 45 | Downloading Intraday chart data for NAS100 to the file NAS100.scid. Service: fxcm | 2020-11-16 09:25:22.497 HD Request # 45 | Download start date-time: 2020-11-16 09:25:12.000000. File last date-time: 2020-11-16 09:25:12.363000 | 2020-11-16 09:25:22.497 HD Request # 45 | Using server: ds4.sierracharts.com port 10150 | 2020-11-16 09:25:22.497 Socket (7) | Creating socket. | 2020-11-16 09:25:22.497 Socket (7) | New receive buffer size: 5242880 | 2020-11-16 09:25:22.497 Socket (7) | Connecting to IP: 192.81.56.146. | 2020-11-16 09:25:22.497 Socket (6) | Socket gracefully closed by remote side. | 2020-11-16 09:25:22.643 Socket (6) | Closed. | 2020-11-16 09:25:22.643 HD Request # 45 | Setting DTC encoding to Binary VLS | 2020-11-16 09:25:22.790 HD Request # 45 | Sending historical data logon request message. | 2020-11-16 09:25:22.790 HD Request # 45 | Requesting Intraday data. Start date-time: 2020-11-16 09:25:12. Record interval: 0. Symbol: NAS100 | 2020-11-16 09:25:22.932 HD Request # 45 | Decompressing data. | 2020-11-16 09:25:23.075 HD Request # 45 | Receiving Intraday data for NAS100 starting at 2020-11-16 09:25:12.465000 | 2020-11-16 09:25:23.075 Socket (7) | CloseSocket call. | 2020-11-16 09:25:23.076 Socket (7) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-16 09:25:23.076 Socket (7) | Shutdown started. Waiting for graceful close. | 2020-11-16 09:25:23.076 Historical data download thread signaled to stop. | 2020-11-16 09:25:23.077 HD Request # 45 | Timestamp of first Intraday data file record written: 2020-11-16 09:25:12.465000 | 2020-11-16 09:25:23.077 HD Request # 45 | Received 61 records from 2020-11-16 09:25:12.465000 to 2020-11-16 09:25:27.867000 (15.4 seconds) and wrote 61 records for NAS100 | 2020-11-16 09:25:23.077 HD Request # 45 | Add time&sales data | Remembered last file record date-time: 2020-11-16 08:25:27.867000 | 2020-11-16 09:25:23.077 HD Request # 45 | Completion time: 1s | 2020-11-16 09:25:23.077 HD Request # 45 | Intraday data download complete for NAS100. Unique request ID: 44 | 2020-11-16 09:25:23.077 Removing historical data download ID 44. | 2020-11-16 09:25:23.077 Real-time Intraday chart data file updates started for NAS100 | 2020-11-16 09:25:23.077 Intraday chart data file opened for NAS100 | 2020-11-16 09:25:23.077 HD Request # 45 | Enabling Intraday chart updating for symbol. | 2020-11-16 09:25:23.077 Triggering next historical data download in queue. | 2020-11-16 09:25:23.077 HD Request # 46 | Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm | 2020-11-16 09:25:23.077 HD Request # 46 | Download start date-time: 2020-11-16 09:25:12.000000. File last date-time: 2020-11-16 09:25:12.726000 | 2020-11-16 09:25:23.078 HD Request # 46 | Using server: ds12.sierracharts.com port 10149 | 2020-11-16 09:25:23.078 Socket (6) | Creating socket. | 2020-11-16 09:25:23.078 Socket (6) | New receive buffer size: 5242880 | 2020-11-16 09:25:23.078 Socket (6) | Connecting to IP: 204.15.197.14. | 2020-11-16 09:25:23.078 Chart #31 has tagged chart #33 for full recalculation. Chartbook: Markets_1.Cht | 2020-11-16 09:25:23.088 DYZ20 2 Min #33 | Performing a full recalculation because it has been tagged. Chartbook: Markets_1.Cht | 2020-11-16 09:25:23.090 Socket (7) | Socket gracefully closed by remote side. | 2020-11-16 09:25:23.218 Socket (7) | Closed. | 2020-11-16 09:25:23.218 HD Request # 46 | Setting DTC encoding to Binary VLS | 2020-11-16 09:25:23.388 HD Request # 46 | Sending historical data logon request message. | 2020-11-16 09:25:23.388 HD Request # 46 | Requesting Intraday data. Start date-time: 2020-11-16 09:25:12. Record interval: 0. Symbol: US30 | 2020-11-16 09:25:23.522 HD Request # 46 | Decompressing data. | 2020-11-16 09:25:23.655 HD Request # 46 | Receiving Intraday data for US30 starting at 2020-11-16 09:25:12.005000 | 2020-11-16 09:25:23.656 Socket (6) | CloseSocket call. | 2020-11-16 09:25:23.657 Socket (6) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-16 09:25:23.657 Socket (6) | Shutdown started. Waiting for graceful close. | 2020-11-16 09:25:23.657 Historical data download thread signaled to stop. | 2020-11-16 09:25:23.657 HD Request # 46 | Timestamp of first Intraday data file record written: 2020-11-16 09:25:14.398000 | 2020-11-16 09:25:23.657 HD Request # 46 | Received 33 records from 2020-11-16 09:25:12.005000 to 2020-11-16 09:25:27.349000 (15.3 seconds) and wrote 30 records for US30 | 2020-11-16 09:25:23.657 HD Request # 46 | Add time&sales data | Remembered last file record date-time: 2020-11-16 08:25:27.349000 | 2020-11-16 09:25:23.658 Added 1 Time and Sales records to Intraday data file for US30 after download. | 2020-11-16 09:25:23.658 HD Request # 46 | Completion time: 0s | 2020-11-16 09:25:23.658 HD Request # 46 | Intraday data download complete for US30. Unique request ID: 45 | 2020-11-16 09:25:23.658 Removing historical data download ID 45. | 2020-11-16 09:25:23.658 Real-time Intraday chart data file updates started for US30 | 2020-11-16 09:25:23.658 Intraday chart data file opened for US30 | 2020-11-16 09:25:23.658 HD Request # 46 | Enabling Intraday chart updating for symbol. | 2020-11-16 09:25:23.658 Triggering next historical data download in queue. | 2020-11-16 09:25:23.658 HD Request # 47 | Downloading Intraday chart data for GER30 to the file GER30.scid. Service: fxcm | 2020-11-16 09:25:23.658 Enabling compression for file: C:\SierraChart\Data\GER30.scid. This may take a while. | 2020-11-16 09:25:23.659 * HD Request # 47 | Download start date-time: 2020-11-16 09:25:12.000000. File last date-time: 2020-11-16 09:25:12.758000 | 2020-11-16 09:25:23.659 HD Request # 47 | Using server: ds4.sierracharts.com port 10150 | 2020-11-16 09:25:23.659 Socket (7) | Creating socket. | 2020-11-16 09:25:23.659 Socket (7) | New receive buffer size: 5242880 | 2020-11-16 09:25:23.659 Socket (7) | Connecting to IP: 192.81.56.146. | 2020-11-16 09:25:23.659 Socket (6) | Socket gracefully closed by remote side. | 2020-11-16 09:25:23.792 Socket (6) | Closed. | 2020-11-16 09:25:23.792 HD Request # 47 | Setting DTC encoding to Binary VLS | 2020-11-16 09:25:23.942 HD Request # 47 | Sending historical data logon request message. | 2020-11-16 09:25:23.942 HD Request # 47 | Requesting Intraday data. Start date-time: 2020-11-16 09:25:12. Record interval: 0. Symbol: GER30 | 2020-11-16 09:25:24.082 HD Request # 47 | Decompressing data. | 2020-11-16 09:25:24.221 HD Request # 47 | Receiving Intraday data for GER30 starting at 2020-11-16 09:25:12.597000 | 2020-11-16 09:25:24.222 Socket (7) | CloseSocket call. | 2020-11-16 09:25:24.222 Socket (7) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-16 09:25:24.222 Socket (7) | Shutdown started. Waiting for graceful close. | 2020-11-16 09:25:24.223 Historical data download thread signaled to stop. | 2020-11-16 09:25:24.223 HD Request # 47 | Timestamp of first Intraday data file record written: 2020-11-16 09:25:12.941000 | 2020-11-16 09:25:24.223 HD Request # 47 | Received 37 records from 2020-11-16 09:25:12.597000 to 2020-11-16 09:25:27.529000 (14.9 seconds) and wrote 36 records for GER30 | 2020-11-16 09:25:24.223 HD Request # 47 | Add time&sales data | Remembered last file record date-time: 2020-11-16 08:25:27.529000 | 2020-11-16 09:25:24.223 Added 5 Time and Sales records to Intraday data file for GER30 after download. | 2020-11-16 09:25:24.223 HD Request # 47 | Completion time: 1s | 2020-11-16 09:25:24.223 HD Request # 47 | Intraday data download complete for GER30. Unique request ID: 46 | 2020-11-16 09:25:24.223 Removing historical data download ID 46. | 2020-11-16 09:25:24.223 Real-time Intraday chart data file updates started for GER30 | 2020-11-16 09:25:24.223 Intraday chart data file opened for GER30 | 2020-11-16 09:25:24.223 HD Request # 47 | Enabling Intraday chart updating for symbol. | 2020-11-16 09:25:24.223 Triggering next historical data download in queue. | 2020-11-16 09:25:24.223 Socket (7) | Socket gracefully closed by remote side. | 2020-11-16 09:25:24.361 Socket (7) | Closed. | 2020-11-16 09:25:24.361 Opened cached Intraday file: C:\SierraChart\Data\SPX500.scid. Thread ID: 4696 | 2020-11-16 09:25:25.742 Opened cached Intraday file: C:\SierraChart\Data\USOil.scid. Thread ID: 4696 | 2020-11-16 09:25:25.742 Opened cached Intraday file: C:\SierraChart\Data\NAS100.scid. Thread ID: 4696 | 2020-11-16 09:25:25.743 Opened cached Intraday file: C:\SierraChart\Data\US30.scid. Thread ID: 4696 | 2020-11-16 09:25:25.743 Opened cached Intraday file: C:\SierraChart\Data\GER30.scid. Thread ID: 4696 | 2020-11-16 09:25:25.743 |
| [2020-11-16 10:09:01] |
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Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-16 12:52:57] |
| User818950 - Posts: 9 |
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Hello, no it works :) It was the manual entry for the symbol in the symbol-settings. I delete this and then it works. Perhaps it was the attribute setting: security type = index. Anyway, thanks for the idea with the symbol settings. Yours sincerly, H. Weisser |
| [2020-11-16 18:39:05] |
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Ok, so just to confirm the issue is now resolved for you? We have updated the documentation here related to custom symbol settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-11-16 18:39:33
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