Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Thu, 02 May 2024 13:39:46 +0000
Assign Trade Account
View Count: 768
| [2020-11-04 13:34:46] |
| User643662 - Posts: 4 |
|
Hi, I have a new account. I selected Denali as my data provider for futures through you. My broker, AMP, says that Sierra Chart has to solve this problem, since I selected the data feed through you, instead of through them. I receive the error message stating "TRADE ACCOUNT NOT ASSIGNED." Please help. SC Futures Order Routing/Data | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2020-11-04 08:21:16.636 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-11-04 08:21:16.648 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2020-11-04 08:21:16.648 SC Futures Order Routing/Data | Network connection to server complete. | 2020-11-04 08:21:16.705 SC Futures Order Routing/Data | Starting socket receive thread. | 2020-11-04 08:21:16.705 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS | 2020-11-04 08:21:16.706 SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2020-11-04 08:21:16.877 SC Futures Order Routing/Data | Sending logon request message. | 2020-11-04 08:21:16.877 SC Futures Order Routing/Data | Received logon response. | 2020-11-04 08:21:16.934 SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2020-11-04 08:21:16.934 SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2020-11-04 08:21:16.934 SC Futures Order Routing/Data | Connection error: Trade account not assigned. | 2020-11-04 08:21:16.934 * SC Futures Order Routing/Data | Waiting for socket receive thread to end | 2020-11-04 08:21:17.013 DTC Client socket (1) | CloseSocket call. | 2020-11-04 08:21:17.013 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-11-04 08:21:17.014 SC Futures Order Routing/Data | Disconnected. | 2020-11-04 08:21:17.014 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-11-04 08:21:17.077 DTC Client socket (1) | Closed. | 2020-11-04 08:21:17.078 Thanks! |
| [2020-11-04 20:02:37] |
| |
|
The trading account assignment is now complete. Update to the current version: Software Download: Fast Update And then continue with step 9 here: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-28 12:17:04] |
| ash bhasin - Posts: 7 |
|
Hi I have been using sierra on my old pc for 3 years and now have a new pc. I was using denali feed and had a live feed for cme, cbot and nymex however when i redownload sierra and log into my account and have teton cme order routing set as my trade service it says im not connected. How do i fix this |
| [2024-03-28 15:03:55] |
| John - SC Support - Posts: 31293 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: