Support Board
Date/Time: Thu, 03 Jul 2025 01:17:36 +0000
Can't Modify Orders
View Count: 1524
| [2020-10-07 09:01:33] |
| Eric - Posts: 21 |
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Hi, i've experience trading with Sierra Chart. I was trading HKFE all along with no problem. I just started with Nasdaq futures but I found out that I can't modify the price by dragging the limit order on the chart up or down. May I know what is the reason for that? |
| [2020-10-07 13:35:12] |
| Eric - Posts: 21 |
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By the way, I have a "spreadsheet for trading" added to the chart. Is that why I can not modify order prices by dragging the line? Would anyone please let me know how to setup so that I can modify by moving the line? Thanks |
| [2020-10-07 19:01:10] |
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You need to check the Trade Activity Log for the reason why the order modifications are failing. Refer to: Trade Activity Log: Viewing Historical Trade Activity Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-05 19:12:03] |
| emom - Posts: 6 |
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Using Ver Build 2215 connected to Transact thru InfinityFutures. Starting yesterday after years of using 4 instances, now either on LIVE OR SIMULATED LIVE TRADING, I am unable to drag orders on the chart on Instances 2,3,and 4 chartbooks (with my 30 & 5 minutes and Flex-Renko-Inverse charts). Main Instance 1 has 5 minute charts and allows me to drag stops and targets on the chart which are then reflected on the same contracts on other Instances. Anytime I attempt drag on Instances 2,3,4 I get this error. Order modification failed | Order update (Order cancel/replace reject). Info: Order modification failed (InternalOrderID) | Tick Size is not known. Unable to modify order. Internal Order ID: 50235. Service Order ID: 61291. Symbol: GCG1.(****removed account number and time) I verified that my orders on the chart are a Target:Limit and a Stop:Stop. I can drag the order on the DOM provided by InfinityFutures, but cannot move anything on the charts in Instance 2,3,4. Additionally, when I open a new chart in a test chartbook, then open Chart Settings, I see that my Auto-set From Data Feed is unchecked even though I keep it checked. I opened the Trade Activity Log as you suggested above but there is nothing on it to reveal why the error is created. |
 LWR_Recording.png / V - Attached On 2021-01-05 19:10:26 UTC - Size: 35.74 KB - 272 views |
| [2021-01-05 21:24:42] |
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Follow the instructions here to update the Symbol Settings in the sub instance: Global Symbol Settings: Update Global Symbol Settings We recommend keeping this option disabled: Auto-set From Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-06 19:44:26] |
| emom - Posts: 6 |
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Followed the instructions for every chart and every workspace in every instance (1-4) you suggested in posts 92609, it did not work. Still unable to move/drag bracket trade stops or targets on the charts for any of the instances 2,3,4. Downgraded SC Ver to 2207 and performed same routine, did not help. Reinstalled Current Version 2215 and no difference. I opened different chartbooks from months/years ago to check if corruption within the chartbook, it was no different. Please arrange for remote session under your paid arrangements. |
| [2021-01-06 21:45:53] |
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Make sure your current telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when that is done. We will call you later this evening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-07 18:01:29] |
| emom - Posts: 6 |
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Updated per your note.
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| [2021-01-08 16:23:20] |
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We apologize we did not call back again yesterday. We will be contacting you after 3 PM today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-08 20:46:58] |
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We called and left a message. We can call back later this afternoon or evening, anytime on Saturday or anytime on Sunday including in the evening. The markets do not have to be open for us to determine the cause of the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-08 22:48:33] |
| emom - Posts: 6 |
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Great, please call Saturday Morning. I am available at 8am PST. Thanks
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| [2021-01-09 20:14:58] |
| emom - Posts: 6 |
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Can we schedule a time? I cleared my Saturday morning schedule and have been waiting patiently for a call for the last 4 hours. Please advise what time Pacific DT today at or after 3PM (have to leave my desk), or Sunday at 8AM on that we can get together to resolve the issues. Thanks.
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| [2021-01-10 03:07:44] |
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User has been called. The issue is a file access issue being caused by the operating system where the user account is not able to access various Sierra Chart files. Making a copy of the Sierra Chart folder into another folder has resolved this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-14 23:32:18] |
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Regarding Transact, please be aware of the information here: Notice: Discontinuation of Support for Transact Trading Service in Sierra Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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