Support Board
Date/Time: Tue, 04 Nov 2025 12:58:20 +0000
upgraded package and now no connection
View Count: 538
| [2020-10-01 00:17:40] |
| User713029 - Posts: 1 |
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Good day, I have just updated my package and made payment, and recieved confirmation, from Sierra of reciept of payment and now I have no connection to CQGWebAPI, market Data. My account # is AC118323. Thank-you Ramsay |
| [2020-10-01 01:11:32] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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