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Date/Time: Fri, 29 Mar 2024 14:51:24 +0000



delayed fut data - denali

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[2020-09-25 18:39:35]
User192201 - Posts: 19
I think I have all paid and upto date on my payment - I am getting delayed data - upwards of few mins - can you please let me know what is wrong from my side - everything was woring in the morning
[2020-09-25 19:04:26]
User192201 - Posts: 19
http://www.sierrachart.com/image.php?Image=1601060609818.png

Still shows delayed data ES is 3284
[2020-09-25 19:22:18]
John - SC Support - Posts: 30459
You need to connect to your trading account, as the time has expired since you last connected. Refer to the information here:
Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-09-26 15:21:43]
User192201 - Posts: 19
Hello, I have both ThinkOrSwim/TD Ameritrade and IBKR as my trading platform for my Fut, equities products.

I disabled Denali and switched to IBKR data feed but I still see the SIM - Does this mean it will be delayed. What other verification do I need to do or missing?

http://www.sierrachart.com/image.php?Image=1601133529902.png

Thanks
[2020-09-28 15:15:14]
John - SC Support - Posts: 30459
We see that you have connected to your trading account and therefore the verification of your status for the CME Group has been updated. Therefore, you should be getting Real-Time data for your Denali Data.

The "SIM" that you would see in the upper-left corner has nothing to do with the data. That is Trade Simulation Mode. You can find more about here:
Trade Simulation

Also, in order to know if you are getting the Sierra Chart data or not, you will see a "[M]" following the symbol name in the Chart Header. Refer to the information towards the bottom of this section:
Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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