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Date/Time: Thu, 28 Mar 2024 14:06:10 +0000



DAX-25 data issue : ask data missing and wrong DOM

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[2020-09-24 08:49:17]
User877753 - Posts: 152
Hello,

Some trouble with EUREX DAX 25 contract DOM :
- no ask depth
- incorrect painting of price above/below last price.
Noticed it a couple of days ago.

Everything is fine for :
DAX - 5
FGBL
EUROSTOXX 50

Thanks in advance,
Regards
JM
image2020-09-24 10_40_16 DAX 25 and DAX 5 DOM.jpg / V - Attached On 2020-09-24 08:47:43 UTC - Size: 241.06 KB - 203 views
[2020-09-24 09:37:55]
Sierra Chart Engineering - Posts: 104368
Let us know if this is now resolved for you.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-09-24 09:38:01
[2020-09-24 09:44:34]
User877753 - Posts: 152
Not yet : see png attached.
image2020-09-24 11_43_41.jpg / V - Attached On 2020-09-24 09:44:32 UTC - Size: 210.27 KB - 202 views
[2020-09-24 09:52:50]
User877753 - Posts: 152
Made a gif : see attached.
image2020 09 24 DAX DOM.gif / V - Attached On 2020-09-24 09:52:41 UTC - Size: 1.98 MB - 229 views
[2020-09-24 10:11:36]
Sierra Chart Engineering - Posts: 104368
We want you to reconnect to the data feed:
File Menu: Procedure to Reconnect to the Data and Trade Servers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-09-24 10:50:12]
User877753 - Posts: 152
Still does not work properly (see png).

I disconnected and reconnected (more than a dozen times...).

Same thing happens : on reconnection, ask depth gradually collapses, and the blue/yellow painting lag on every up move - it's ok on down move.

In the attached gif, (dom - dax up move.gif) the feed has been reconnectted 90 seconds ago.
Ask depth has crumbled.
When the DAX goez up,
- DAX 5 yellow/blue painting is ok
- DAX 25 lags, et won't catch the right position.
Ask depth still missing.
image2020-09-24 12_38_05.jpg / V - Attached On 2020-09-24 10:40:36 UTC - Size: 108.84 KB - 203 views
image2020 09 24 dom - dax up move.gif / V - Attached On 2020-09-24 10:49:35 UTC - Size: 2.71 MB - 225 views
[2020-09-25 02:09:45]
Sierra Chart Engineering - Posts: 104368
We apologize for the delay. We did not see any problem with the market depth data on the server for that symbol for EUREX. And we did reset the market depth data on the real-time server process but apparently this has not resolved it.

Are you noticing this on a sub instance of Sierra Chart?

Disable Global Settings >> Symbol Settings >> Use Custom Symbol Settings Values.

Follow the instructions here to update the Symbol Settings:
Global Symbol Settings: Update Global Symbol Settings
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-09-25 02:11:10
[2020-09-25 10:47:11]
User877753 - Posts: 152
Thanks for your answer.

Indeed, I had set a custom setting value for DAX 25 : price display format = 1 instead of 0.1 ...

Everything fine now.

Best regards,

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