Login Page - Create Account

Support Board


Date/Time: Wed, 21 Oct 2020 04:21:08 +0000



DAX-25 data issue : ask data missing and wrong DOM

[2020-09-24 08:49:17]
User877753 - Posts: 49 | Ending Date: 2020-11-03
Hello,

Some trouble with EUREX DAX 25 contract DOM :
- no ask depth
- incorrect painting of price above/below last price.
Noticed it a couple of days ago.

Everything is fine for :
DAX - 5
FGBL
EUROSTOXX 50

Thanks in advance,
Regards
JM
image2020-09-24 10_40_16 DAX 25 and DAX 5 DOM.jpg / V - Attached On 2020-09-24 08:47:43 UTC - Size: 241.06 KB - 12 views
[2020-09-24 09:37:55]
Sierra Chart Engineering - Posts: 90556 | Ending Date: 2021-04-05
Let us know if this is now resolved for you.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-09-24 09:38:01
[2020-09-24 09:44:34]
User877753 - Posts: 49 | Ending Date: 2020-11-03
Not yet : see png attached.
image2020-09-24 11_43_41.jpg / V - Attached On 2020-09-24 09:44:32 UTC - Size: 210.27 KB - 13 views
[2020-09-24 09:52:50]
User877753 - Posts: 49 | Ending Date: 2020-11-03
Made a gif : see attached.
image2020 09 24 DAX DOM.gif / V - Attached On 2020-09-24 09:52:41 UTC - Size: 1.98 MB - 15 views
[2020-09-24 10:11:36]
Sierra Chart Engineering - Posts: 90556 | Ending Date: 2021-04-05
We want you to reconnect to the data feed:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-09-24 10:50:12]
User877753 - Posts: 49 | Ending Date: 2020-11-03
Still does not work properly (see png).

I disconnected and reconnected (more than a dozen times...).

Same thing happens : on reconnection, ask depth gradually collapses, and the blue/yellow painting lag on every up move - it's ok on down move.

In the attached gif, (dom - dax up move.gif) the feed has been reconnectted 90 seconds ago.
Ask depth has crumbled.
When the DAX goez up,
- DAX 5 yellow/blue painting is ok
- DAX 25 lags, et won't catch the right position.
Ask depth still missing.
image2020-09-24 12_38_05.jpg / V - Attached On 2020-09-24 10:40:36 UTC - Size: 108.84 KB - 10 views
image2020 09 24 dom - dax up move.gif / V - Attached On 2020-09-24 10:49:35 UTC - Size: 2.71 MB - 15 views
[2020-09-25 02:09:45]
Sierra Chart Engineering - Posts: 90556 | Ending Date: 2021-04-05
We apologize for the delay. We did not see any problem with the market depth data on the server for that symbol for EUREX. And we did reset the market depth data on the real-time server process but apparently this has not resolved it.

Are you noticing this on a sub instance of Sierra Chart?

Disable Global Settings >> Symbol Settings >> Use Custom Symbol Settings Values.

Follow the instructions here to update the Symbol Settings:
https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#UpdateSettings
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-09-25 02:11:10
[2020-09-25 10:47:11]
User877753 - Posts: 49 | Ending Date: 2020-11-03
Thanks for your answer.

Indeed, I had set a custom setting value for DAX 25 : price display format = 1 instead of 0.1 ...

Everything fine now.

Best regards,

To post a message in this thread, you need to login with your Sierra Chart account:

Login

Login Page - Create Account