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Date/Time: Fri, 29 Mar 2024 13:09:58 +0000



Post From: DAX-25 data issue : ask data missing and wrong DOM

[2020-09-25 02:09:45]
Sierra Chart Engineering - Posts: 104368
We apologize for the delay. We did not see any problem with the market depth data on the server for that symbol for EUREX. And we did reset the market depth data on the real-time server process but apparently this has not resolved it.

Are you noticing this on a sub instance of Sierra Chart?

Disable Global Settings >> Symbol Settings >> Use Custom Symbol Settings Values.

Follow the instructions here to update the Symbol Settings:
Global Symbol Settings: Update Global Symbol Settings
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-09-25 02:11:10