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Date/Time: Wed, 21 Oct 2020 04:55:10 +0000



Dom and time and sale and chart pause at open for 1.5minutes

[2020-09-24 00:14:51]
User811622 - Posts: 13 | Ending Date: 2021-05-27
It seems every morning after the open at 8:30am CT, my Sierra chart, DOM, time and sale pause for 1.5 minutes before resuming again. This is affecting my trading. Is there issue with Sierra Chart backend? I can provide video if support need to see it. Thanks
[2020-09-24 02:09:15]
Sierra Chart Engineering - Posts: 90556 | Ending Date: 2021-04-05
In testing, we finally have observed the scenario and we are further isolating the problem. Although we have not seen a long-duration like 1.5 minutes.

We want you to update to prerelease 2173. Instructions:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

Make sure you update to the pre-release.

It supports data compression which will definitely help:
https://www.sierrachart.com/SupportBoard.php?ThreadID=56570

Let us know if you continue to see the issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-09-24 02:09:50
[2020-09-24 08:39:23]
User811622 - Posts: 13 | Ending Date: 2021-05-27
Sorry, I had to cancel service and switch back to CQG. I thought I would get until the end of the month but datafeed with denali has stopped working when I canceled service. If there was a way for you to get me demo denali service, I would be happy to test. If this get fixed I would come back to get service again but at this point it's affecting my trading so I had to switch over.
[2020-09-24 09:44:37]
Sierra Chart Engineering - Posts: 90556 | Ending Date: 2021-04-05
Whatever the remaining outstanding item is that is leading to this, we expect that it is probably resolved or will be identified and resolved tomorrow.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-09-24 23:31:32]
Sierra_Chart Engineering - Posts: 856 | Ending Date: 2021-01-07
We are quite sure at this point based on further testing and feedback, that the issue is resolved. You still have access to the Denali data feed now.

Are using CQG with Sierra Chart? You can still use your Sierra Chart account and Sierra Chart installation to test the data feed.

Let us know if you need help with that. You just need to use the Sierra Chart order routing service:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions

You can also install another installation of Sierra Chart following the instructions here:
https://www.sierrachart.com/index.php?page=doc/MultipleServices.html#StepByStep

Open a chart for a CME futures symbol that you are trading and you will have the data and you can monitor it.

You can then verify the issue is resolved.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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