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Direct MessagesDate/Time: Sat, 27 Apr 2024 02:50:36 +0000
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| [2020-09-23 18:58:32] |
| User788984 - Posts: 28 |
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I just recently purchased a custom study from Simple System Trading (SST). It requested that I restart SC in order for study to download properly. I did but SC application, upon opening, just "spins and spins" and doesn't seem to connect. Retried several times. Craig |
| [2020-09-23 22:30:14] |
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So you are not able to get past the Sierra Chart Login window? This is very unusual.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-23 23:48:33] |
| User788984 - Posts: 28 |
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Yes, I do get past the login window. All windows come up but they are “greyed” out while ball spins and spins. Window says “not responding”. Must hard close
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| [2020-09-24 14:13:22] |
| John - SC Support - Posts: 31159 |
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First thing to do is to run in Safe Mode, which will prevent any 3rd party programs from running. This will give us information as to whether the problem is really from the SST program or not. Refer to the information here for how to run in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode If you are able to run just fine in Safe Mode, but not otherwise, then it would appear to be a problem with the SST program and you would need to contact them to find out what the problem may be. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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