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Date/Time: Thu, 29 Oct 2020 08:16:01 +0000



Bitmex Real Trading account info not showing

[2020-09-23 16:09:00]
User851821 - Posts: 3 | Ending Date: 2020-10-21 [Expired]
Hi,

I have done all the procedure to connect properly, and got the green mark, charts are loading, but my Bitmex account balance , name not showing in trading window balance, please help

Regards
[2020-09-23 18:50:05]
Sierra Chart Engineering - Posts: 90799 | Ending Date: 2021-04-05
Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Reconnect to the data feed:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-09-27 02:29:09]
User851821 - Posts: 3 | Ending Date: 2020-10-21 [Expired]
Software version: 2171 64-bit | 2020-09-27 07:57:13.092
Primary Thread ID: 8944 | 2020-09-27 07:57:13.092
Usage end date: 2020-10-21 | 2020-09-27 07:57:13.092
Enabled for: Sierra Chart Historical Data Service. | 2020-09-27 07:57:13.092
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-09-27 07:57:13.092
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-09-27 07:57:13.092
Current selected Data/Trading service: BitMEX Trading Direct | 2020-09-27 07:57:13.092
Custom symbol settings values: enabled | 2020-09-27 07:57:13.092
Chart Update Interval: 500 | 2020-09-27 07:57:13.092
Intraday Data Storage Time Unit: 0 | 2020-09-27 07:57:13.092
Time Zone: +05:30:00 (IST+05:30) | 2020-09-27 07:57:13.092
2020-09-27 07:57:13 Local computer time | 2020-09-27 07:57:13.092
2020-09-27 02:27:13 Local computer time in UTC | 2020-09-27 07:57:13.092
2020-09-27 07:57:13 Local computer time in SC Time Zone | 2020-09-27 07:57:13.092
2020-09-27 02:17:40 Server time in UTC | 2020-09-27 07:57:13.092
Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-09-27 07:57:13.092
Program path: E:\Sierrachart\ | 2020-09-27 07:57:13.092
Data Files path: E:\Sierrachart\Data\ | 2020-09-27 07:57:13.092
OS Version Number: 10.0 | 2020-09-27 07:57:13.093
Locale Setting: C | 2020-09-27 07:57:13.093
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-09-27 07:57:13.093
Allowed protected custom studies: | 2020-09-27 07:57:13.093


BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2020-09-27 07:57:20.604
BitMEX Trading Direct | Connecting to WebSocket server www.bitmex.com:443 | 2020-09-27 07:57:20.604
BitMEX Trading Direct socket (3) | Creating socket. Using TLS 1.2. | 2020-09-27 07:57:20.647
BitMEX Trading Direct socket (3) | New receive buffer size: 5242880 | 2020-09-27 07:57:20.647
BitMEX Trading Direct socket (3) | Connecting to IP: 34.249.243.151. | 2020-09-27 07:57:20.647
BitMEX Trading Direct | Opening WebSocket. | 2020-09-27 07:57:20.843
BitMEX Trading Direct | Sending WebSocket handshake. | 2020-09-27 07:57:20.843
BitMEX Trading Direct | Server header | HTTP/1.1 101 Switching Protocols | 2020-09-27 07:57:21.515
BitMEX Trading Direct | Server header | Date: Sun, 27 Sep 2020 02:27:21 GMT | 2020-09-27 07:57:21.515
BitMEX Trading Direct | Server header | Connection: upgrade | 2020-09-27 07:57:21.515
BitMEX Trading Direct | Server header | Set-Cookie: AWSALBTG=8FMKFRiN8EUlARb52VmsgjFENj1rwtWfArT80UxR56x/qlUGLYVUF8505iI+wzEar0w/ie5J6Q8Mfq5PNhjBxY1KzbKhFts0dNOlhHMk0sNV80vU29OuY/2dbYhxA9Nx3la1jLJFAxixQTXEKnqNU2LiDf18/bbwVTlDwmf7q0mk; Expires=Sun, 04 Oct 2020 02:27:21 GMT; Path=/ | 2020-09-27 07:57:21.515
BitMEX Trading Direct | Server header | Set-Cookie: AWSALBTGCORS=8FMKFRiN8EUlARb52VmsgjFENj1rwtWfArT80UxR56x/qlUGLYVUF8505iI+wzEar0w/ie5J6Q8Mfq5PNhjBxY1KzbKhFts0dNOlhHMk0sNV80vU29OuY/2dbYhxA9Nx3la1jLJFAxixQTXEKnqNU2LiDf18/bbwVTlDwmf7q0mk; Expires=Sun, 04 Oct 2020 02:27:21 GMT; Path=/; SameSite=None; Secure | 2020-09-27 07:57:21.515
BitMEX Trading Direct | Server header | upgrade: websocket | 2020-09-27 07:57:21.515
BitMEX Trading Direct | Server header | sec-websocket-accept: nDym1hJUwW1hvzJ0y9y0YgdyNIU= | 2020-09-27 07:57:21.515
BitMEX Trading Direct | Server header | sec-websocket-version: 13 | 2020-09-27 07:57:21.515
BitMEX Trading Direct | Server header | websocket-server: uWebSockets | 2020-09-27 07:57:21.515
BitMEX Trading Direct | Server header | Strict-Transport-Security: max-age=31536000; includeSubDomains | 2020-09-27 07:57:21.515
BitMEX Trading Direct | Server header | | 2020-09-27 07:57:21.515
BitMEX Trading Direct | Web socket state is now open. | 2020-09-27 07:57:21.515
BitMEX Trading Direct | Connected to server complete. | 2020-09-27 07:57:21.516
Triggering next historical data download in queue. | 2020-09-27 07:57:21.516
Triggering next historical data download in queue. | 2020-09-27 07:57:21.516
Triggering next historical data download in queue. | 2020-09-27 07:57:21.516
Triggering next historical data download in queue. | 2020-09-27 07:57:21.516
Triggering next historical data download in queue. | 2020-09-27 07:57:21.516
SC DTC Data with Market Depth | Starting real-time market data updates for: XBTUSD-BMEX. ID: 1 Service code: bitmex | 2020-09-27 07:57:21.959
SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 443 | 2020-09-27 07:57:21.959
SC DTC Data with Market Depth | Requesting security definition data for: XBTUSD-BMEX. ID: 1 | 2020-09-27 07:57:21.959
Added historical Intraday data request for XBTUSD-BMEX to the queue. | 2020-09-27 07:57:21.959
Intraday data recording state for symbol XBTUSD-BMEX is set to download 'Pending'. | 2020-09-27 07:57:21.959
Triggering next historical data download in queue. | 2020-09-27 07:57:21.959
Delaying start of download for XBTUSD-BMEX | 2020-09-27 07:57:21.982
DTC Client socket (4) | Creating socket. | 2020-09-27 07:57:22.139
DTC Client socket (4) | New receive buffer size: 5242880 | 2020-09-27 07:57:22.139
DTC Client socket (4) | Connecting to IP: 204.15.197.14. | 2020-09-27 07:57:22.139
SC DTC Data with Market Depth | Network connection to server complete. | 2020-09-27 07:57:22.435
SC DTC Data with Market Depth | Starting socket receive thread. | 2020-09-27 07:57:22.435
SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS | 2020-09-27 07:57:22.435
SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2020-09-27 07:57:22.820
SC DTC Data with Market Depth | Sending logon request message. | 2020-09-27 07:57:22.820
SC DTC Data with Market Depth | Received logon response. | 2020-09-27 07:57:23.693
SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2020-09-27 07:57:23.693
SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2020-09-27 07:57:23.693
SC DTC Data with Market Depth | Successfully connected. | 2020-09-27 07:57:23.693
SC DTC Data with Market Depth | Trading is not supported. | 2020-09-27 07:57:23.693
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: XBTUSD-BMEX | 2020-09-27 07:57:23.693
SC DTC Data with Market Depth | Received security definition for symbol XBTUSD-BMEX | 2020-09-27 07:57:24.028
BitMEX Trading Direct | ~~~ debug Orders http response: ~~~ | 2020-09-27 07:57:27.324
BitMEX Trading Direct | [] | 2020-09-27 07:57:27.324
HD Request # 2 | Downloading Intraday chart data for XBTUSD-BMEX to the file XBTUSD-BMEX.scid. Service: bitmex | 2020-09-27 07:57:29.726
Enabling compression for file: E:\Sierrachart\Data\XBTUSD-BMEX.scid. This may take a while. | 2020-09-27 07:57:29.728 *
HD Request # 2 | Download start date-time: 2020-09-27 07:56:42.000 | 2020-09-27 07:57:29.728
HD Request # 2 | Using server: ds12.sierracharts.com port 10149 | 2020-09-27 07:57:29.728
Socket (5) | Creating socket. | 2020-09-27 07:57:29.728
Socket (5) | New receive buffer size: 5242880 | 2020-09-27 07:57:29.728
Socket (5) | Connecting to IP: 204.15.197.14. | 2020-09-27 07:57:29.728
HD Request # 2 | Setting DTC encoding to Binary VLS | 2020-09-27 07:57:30.342
HD Request # 2 | Sending historical data logon request message. | 2020-09-27 07:57:30.342
HD Request # 2 | Requesting Intraday data. Start date-time: 2020-09-27 07:56:42. Record interval: 0. Symbol: XBTUSD-BMEX | 2020-09-27 07:57:30.647
HD Request # 2 | Decompressing data. | 2020-09-27 07:57:30.957
HD Request # 2 | Receiving Intraday data for XBTUSD-BMEX starting at 2020-09-27 07:56:42.938000 | 2020-09-27 07:57:30.960
Socket (5) | CloseSocket call. | 2020-09-27 07:57:30.960
Socket (5) | 0 bytes remaining in receive buffer when socket closed. | 2020-09-27 07:57:30.960
Socket (5) | Shutdown started. Waiting for graceful close. | 2020-09-27 07:57:30.960
Historical data download thread signaled to stop. | 2020-09-27 07:57:30.960
HD Request # 2 | Timestamp of first Intraday data file record written: 2020-09-27 07:56:42.938001 | 2020-09-27 07:57:30.961
HD Request # 2 | Received 225 records from 2020-09-27 07:56:42.938 to 2020-09-27 07:57:30.212 (47.3 seconds) and wrote 225 records for XBTUSD-BMEX | 2020-09-27 07:57:30.961
HD Request # 2 | Completion time: 1s | 2020-09-27 07:57:30.962
HD Request # 2 | Intraday data download complete for XBTUSD-BMEX. Unique request ID: 2 | 2020-09-27 07:57:30.962
Removing historical data download ID 2. | 2020-09-27 07:57:30.962
Real-time Intraday chart data file updates started for XBTUSD-BMEX | 2020-09-27 07:57:30.962
Intraday chart data file opened for XBTUSD-BMEX | 2020-09-27 07:57:30.962
HD Request # 2 | Enabling Intraday chart updating for symbol. | 2020-09-27 07:57:30.962

Triggering next historical data download in queue. | 2020-09-27 07:57:30.962
Socket (5) | Socket gracefully closed by remote side. | 2020-09-27 07:57:31.273
Socket (5) | Closed. | 2020-09-27 07:57:31.274
Opened cached Intraday file: E:\Sierrachart\Data\XBTUSD-BMEX.scid. Thread ID: 11000 | 2020-09-27 07:57:40.427
[2020-09-27 09:57:55]
Sierra Chart Engineering - Posts: 90799 | Ending Date: 2021-04-05
We do see a proper connection to the BitMex live trading system. So we are not sure why there is an issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-10-01 16:43:13]
Sierra Chart Engineering - Posts: 90799 | Ending Date: 2021-04-05
Regarding BitMex, refer to:
https://www.sierrachart.com/SupportBoard.php?ThreadID=56864#SupportBoard
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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